I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
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Review summary
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Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
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Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
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Company details
- #97 of 119 best companies in Interior designer
- #29 of 38 best companies in Window treatment store
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Dishonest company - false advertising, use someone else.
We have used this company regularly and their blinds are good quality and delivered in a timely fashion, however, the reason for the poor review is they are defrauding customers who utilise top cashback to make their purchasers. We have used topcashback in the past with no issues with makemyblinds. However with our recent order we took advantage of an "exclusive offer" they were offering if purchasing through top cashback for 8.5% cashback, only for this to be declined by makemyblinds for using "an unauthorised discount code." They are claiming this is unauthorised despite the fact it is STILL currently being offered.
They have turned into a dishonest company who utilise false advertising to bait customers into purchases under false promises. A shame really as they were previously honest. I won't be using them again and instead going to one of the many many other companies who offer the exact same products at the same prices whilst treating their customers with respect. I encourage you to not use this company.
11 January 2026
Unprompted review
Reply from Make My Blinds
Dear Tom,
Thank you for sharing your feedback, and we’re genuinely sorry to hear that you’re disappointed.
We’re pleased to know you’ve been happy with our blinds and service in the past, but we completely understand your frustration regarding the cashback issue.
To clarify, our Terms & Conditions do state that cashback can only be awarded when no additional discount codes are used, as TopCashback tracks each order based on the original offer. If an extra code is applied at checkout, this can cause the cashback claim to be declined — even if the TopCashback offer is still active.
That said, we absolutely do not want any customer feeling misled or let down.
We value your past loyalty, and we’re sorry that this experience hasn’t met your expectations.
Thank you again for bringing this to our attention.
Kind regards,
The Make My Blinds Team
Great and durable blinds
Great and durable blinds, the measurements are exactly perfect. I love it. I definitely recommend
12 August 2025
Reply from Make My Blinds
Hi Verash,
Thank you so much for your lovely review.
We’re delighted to hear that you’re happy with your blinds and that the measurements turned out perfectly. It’s wonderful to know you’re pleased with the quality and durability too.
Thank you for recommending us — it really means a lot.
If you ever need anything else, we’re always here to help.
Kind regards
The Make My Blinds Team
Customer service team Gemma and Caitlin…
Customer service team Gemma and Caitlin were really helpful with my query five after purchasing my first blinds from this company - such brilliant customer service, thank you
28 January 2026
Unprompted review
Reply from Make My Blinds
Hi Melissa,
We’re delighted to hear that Gemma and Caitlin were able to help with your query and make your first experience with us a great one. I’ll be sure to pass your kind words on to them — they’ll be thrilled.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Make My Blinds Team
Reply from Make My Blinds
Hi John,
Thank you for your great review.
We’re really pleased to hear you’re happy with the quality of your made‑to‑order blinds, and it’s wonderful to know you’d choose to shop with us again.
If you ever need anything in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
Don’t order from this company!!!
Don’t order from this company!!!! We ordered our blinds from here, for all 7 of our windows, and they are horrific. On the website it states they are a wood, mid brown, they have arrived and they are ORANGE!!! I got in touch with customer service only to be told we should’ve ordered a sample before hand. They will not accept a refund or exchange. So we are now £660 out of pocket, with blinds that are disgusting!!! I would avoid this company. They have done nothing to help us resolve this problem, insinuating it’s our own fault. I’m disgusted with the blinds and customer service.
26 January 2026
Unprompted review
Reply from Make My Blinds
Dear Taylah,
I'm really sorry to hear about your disappointment with the colour of your blinds — this is certainly not the experience we want for our customers. We have asked for your order number and email address so we can investigate this fully and understand what has happened.
Once we have your details, we’ll be able to look into this and see what can be done to help resolve the issue.
Thank you for bringing this to our attention.
Kind regards
The Make My Blinds Team
I ordered some slatted blinds on line…
I ordered some slatted blinds on line and the next morning realised i had over ordered the quantity so was panicking, i made a phone call to them and Paul answered and put me at ease straight away ,he dealt with the issue and I am now waiting for the order to be manufactured
27 January 2026
Unprompted review
Reply from Make My Blinds
Hi Robert,
Thank you for your lovely review.
I’m really glad I could put your mind at ease and help get the order amended for you. It’s great to hear everything is now on track and your blinds are moving into production.
If you need anything else at all while your order is being manufactured, just let us know — we’re always happy to help.
Kind regards,
The Make My Blinds Team
Excellent Customer Service
I ordered 'perfect fit' honeycomb blinds, they arrived in a timely manner, the quality is very good and they look great. Easy to fit once the first one had been put together and fitted, instructions were clear.
I did have several telephone conversations with the company, every time, they were polite, patient and very helpful. Whilst it is true to say, there was an issue with one of the blinds, the Customer Service Team were absolutely 'on it', going above and beyond to solve the issue. Needless to say, there is no longer an issue and with this in mind, I would not hesitate to recommend this company as their Customer Service Team were excellent.
25 January 2026
Unprompted review
Reply from Make My Blinds
Hi Jackie,
Thank you so much for your fantastic review.
We're delighted to hear you're happy with your perfect‑fit honeycomb blinds — from the quality to the fitting process. It’s also great to know that our instructions were clear and helpful.
We really appreciate your kind words about our Customer Service Team. Even though there was an issue with one of the blinds, I’m pleased the team were able to resolve it and go the extra mile for you. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
Light pink blackout roller blinds
Blinds were made perfectly the measurements I gave were spot on an easy to install as I just replaced the other one that was there chose a light pink blackout blinds which for a big 8ft window wasn't easy to find a company to do this so yeh really happy with my purchase 😀
8 February 2025
Reply from Make My Blinds
Hi Jodie,
Thank you for your lovely review.
We're really pleased to hear your light pink blackout blind was made perfectly to your measurements and that it was easy to install. Finding something suitable for an 8ft window can be tricky, so it’s great to know we could provide exactly what you were looking for.
We’re delighted you’re so happy with your purchase.
Kind regards
The Make My Blinds Team
Made to measure blinds
Extremely happy with the blinds and especially the quick delivery, didn't order until 7:30pm and received them within 2 days .
4 November 2025
Reply from Make My Blinds
Hi Linda,
Thank you for the fantastic review.
We're thrilled to hear you're so happy with your made‑to‑measure blinds — and it’s great to know they arrived so quickly, especially with an evening order.
If you need anything else at all, we’re always here to help.
Kind regards
The Make My Blinds team
Amazing seller and speedy delivery!!
Amazing seller and speedy delivery!!
Great customer service.
Many thanks
18 May 2025
Reply from Make My Blinds
Hi Giovani,
Thank you so much for your lovely review.
We're delighted to hear you were happy with the service and the speedy delivery. Really appreciate your kind words — many thanks to you as well.
Kind regards
The Make My Blinds Team
Reasonably priced and good quality as…
Reasonably priced and good quality as well. Very happy.
25 August 2025
Reply from Make My Blinds
Hi Glen,
Thank you for the great review.
We're really pleased to hear you’re happy with the quality and price of your blinds. It’s wonderful to know you’re very happy with your purchase.
Kind regards
The Make My Blinds Team
Please with my experience
Please with my experience. Blinds and roller blinds are lovely.
28 May 2025
Reply from Make My Blinds
Hi Mavis,
Thank you for your lovely review.
We're really glad to hear you’re pleased with your experience and that both your blinds and roller blinds look great.
If you need anything else in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
Reply from Make My Blinds
Hi Neil,
Thank you for your kind review.
We're delighted to hear everything was excellent as always — we really appreciate your continued support.
Kind regards
The Make My Blinds Team
great
I needed to amend my blinds and Katie was extremely helpful and updated me all throughout the process and very promptly too, last minute changes were amended which is a bonus! Thank you
13 January 2026
Unprompted review
Reply from Make My Blinds
Hi Abbie,
Thank you so much for your lovely review.
We're really glad to hear Katie was able to help with your amendments and keep you updated throughout the process — last‑minute changes can be tricky, so it’s great to know everything was sorted promptly for you.
If you need anything else, we’re always here to help.
The Make My Blinds Team
I had wonderful customer service from Katie
I had wonderful customer service from
Katie customer service executive she arranged a replacement blind that had broken and kept correspondence at every stage, she was informative and friendly, and having worked in retail my entire career it is really refreshing to receive this level of customer service, I am really impressed and wil be highly recommending Make my blinds to all my friends! It’s easy to purchase online but so often the after sales are not good but Katie went the extra mile, so thank you 🙏😊
9 January 2026
Unprompted review
Reply from Make My Blinds
Hi Jason,
Thank you so much for your wonderful review.
We're delighted to hear that Katie provided such informative and friendly service, keeping you updated every step of the way. Going the extra mile for our customers is what we strive for, and it’s fantastic to know this made such a positive impression.
Your recommendation means the world to us—thank you for choosing Make My Blinds.
Kind regards
The Make My Blinds Team
I ordered the electric roller blinds…
I ordered the electric roller blinds with the connectivity hub not realising i needed the remote too, Katie was very helpful & arranged for the remote, the blinds look great in the rooms.
9 January 2026
Unprompted review
Reply from Make My Blinds
Hi David,
Thank you for your feedback.
We're so pleased to hear that Katie was able to assist and arrange the remote for you. It’s great to know the blinds look fantastic in your room.
If you need any further help or advice, we’re always here to support you.
Kind regards
The Make My Blinds Team
Absolute superstar customer service - Ellie/Alex
Firstly I want to start this review by stating that the ease of purchase and the guarantee of covering mismeasured blinds was a big selling point to me. We ordered multiple samples which wasn't questioned, once we'd made our decision, final measurements and order during their black Friday sales.
Then we waited with baited breath, almost immediately we got notifications of orders, then notifications when the blinds left the factory once they'd been built, when they were to be delivered and a timeslot (MASSIVELY Helpful for a busy family of 4). Our order came in multiple parts/dates due to some of the order being more standard sizing, but every time it was the same process, keeping you as the customer well aware of what's going on
Unfortunately during transit one of the items must have taken a knock, this during an exceptionally busy time of the year. I inspected the item and it looked good, during fitting, it appeared the casing was damaged. This on the 23rd of December mind you!
I sent an email to their customer services team, getting an immediate confirmation of contact, expecting as you might at Christmas not to receive any response until maybe January from a member of their customer services.
Well...I get a response first thing next morning, may I remind you Christmas Eve, where they acknowledged the damage and immediately began the process for getting information related to a replacement set of blinds to get this rectified
We continued this communication over the Christmas period, I didn't have to wait any longer than 24 hours for any response, infact I think most responses came in less than an hour after I replied. I worked with two members of their team Ellie and Alex, who have just been exceptional.
The best part? Not only is the customer service top notch, the blinds themselves are fantastic, utterly changing the look of the room. Incredibly easy to fit, easy to use and amazing quality.
I would not hesitate to use them again and will highly recommend them when I get the opportunity to do so. This is how you do business, thanks to the whole team!
24 December 2025
Unprompted review
Reply from Make My Blinds
Hi Robert,
Thank you so much for taking the time to share such an amazing and detailed review.
We’re thrilled to hear that the entire process—from ordering samples to receiving your blinds—was smooth and well-communicated. It’s fantastic to know that Ellie and Alex provided exceptional support, even during the busy holiday season, and that your blinds have transformed your space.
Your recommendation means the world to us, and we truly appreciate your trust in our service. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Excellent customer service, poor manufacturing
The quality of the Venetian blinds is excellent, however one of the three blinds I had ordered was manufactured incorrectly, not once but twice! On the first occasion the width was wrong. I contacted customer service and was dealt with by Gemma who quickly sorted out a replacement, but this arrived with the wrong colour tapes! After another conversation with customer service, this time with Ellie, another replacement is being manufactured. I have yet to receive this but hopefully all will be well this time. So I’ve deleted one star for the poor manufacturing process but absolutely cannot fault the quality of the response from customer service. On both occasions my concerns have been dealt with promptly, courteously and with good humour. Well done to Gemma and Ellie!
29 December 2025
Unprompted review
Reply from Make My Blinds
Hi Rhiannon,
Thank you for taking the time to share your experience.
We’re sorry for the inconvenience caused by the manufacturing errors, but we’re delighted to hear that Gemma and Ellie were able to assist you promptly and courteously. Your kind words about their service mean a lot to us, and we’ll make sure they see your feedback. We truly appreciate your patience and understanding, and we’re confident your replacement will be perfect this time.
If you need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
I recently had some issues with broken…
I recently had some issues with broken blinds and brackets. I called customer service and Paul was immediately so helpful, very clear and advised me to send pictures. Very promptly he’s arranged for replacement blinds to be sent to me. Thank you Paul for your kind help!
7 January 2026
Unprompted review
Reply from Make My Blinds
Hi Amy,
Thank you so much for your kind words.
We're delighted to hear that Paul was able to assist you promptly and clearly, and that your replacement blinds were arranged without delay. Providing helpful and efficient service is what we strive for every day.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Make My Blinds team
Venetian blinds iron grey
Blinds were very good
Colour amazing iron Gray Everything they advertise on website is good. Customer service is good
24 October 2025
Reply from Make My Blinds
Hi Amanda,
Thank you for your lovely review.
We’re so pleased to hear you’re happy with your Venetian blinds and that the Iron Grey colour is exactly what you hoped for. It’s great to know both the product and our customer service lived up to your expectations.
Thanks again for choosing us.
Kind regards
The Make My Blinds Team
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