Make My Blinds Reviews 13,541

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 956 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the blinds are well-made, durable, and fit perfectly. Many people also highlight the excellent service received, with staff being helpful and responsive, often going above and beyond to resolve issues. The overall purchasing experience is frequently described as stress-free and positive. However, some customers experienced issues with their orders and the delivery service. A few people reported long delivery times, damaged parcels upon arrival, or incorrect items being sent. There were also instances where the product received did not match the online description, particularly regarding color, or had missing components like clips.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fit. Many reviewers praise the high... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the blinds,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering and the quality... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast delivery times, with... See more

Service

Clients share positive opinions on service, with many praising the excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more

Company replied

Rated 5 out of 5 stars

I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more

Company replied

Rated 5 out of 5 stars

Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more

Company replied


Company details

  1. #97 of 119 best companies in Interior designer
  2. #29 of 38 best companies in Window treatment store

Written by the company

MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent quality blinds

Excellent quality blinds. Very easy to order, very easy to install. Good prices

12 November 2025
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Reply from Make My Blinds

Hi Bonnie,

Thank you for your wonderful review.

We’re delighted to hear that you found the ordering and installation process so easy, and that you’re pleased with the quality and price of your blinds.

We really appreciate you choosing us.

Kind regards,
The Make My Blinds Team

Rated 5 out of 5 stars

Bought blinds from make my blinds…

Bought blinds from make my blinds earlier this year. Excellent service. Quality of blinds is top notch. Easy to install and have no issues with blinds. Working well the last few months.

14 April 2025
Make My Blinds logo

Reply from Make My Blinds

Hi Brian,

Thank you for your review.

We are glad that you found installing them easy.

Best Wishes
Make My Blinds Team

Rated 5 out of 5 stars

Great products & Service

Great products, well made and quick delivery

20 November 2025
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Reply from Make My Blinds

Hi Nick,

Thank you for your review.

We are really pleased to hear how happy you are with the product and delivery.

Best Wishes
Make My Blinds Team

Rated 5 out of 5 stars

Easy to fit and great blinds

This company was easy and simple to use. I measured my windows using their guides (and triple checked them to make sure I did not have errors). I also paid the little extra to ensure that I could have a replacement should my Perfect Fit blinds not fit and for my piece of mind. They fitted perfectly (as per their name) apart from I measured the depth of our windows wrong (my error) and the company was very quick to send me out more clips without question. Once we had the clips, the blinds clicked into place in no time at all. Would definitely buy them again.

27 December 2025
Unprompted review
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Reply from Make My Blinds

Hi Helen,

Thank you for your 5 star review.

We are pleased to hear you found the process easy.

Best Wishes
Make My Blinds Team

Rated 1 out of 5 stars

Terrible quality blinds I wouldn’t…

Terrible quality blinds I wouldn’t recommend

26 December 2025
Unprompted review
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Reply from Make My Blinds

Dear Erika,

Thank you for your review, and we’re sorry to hear you’re disappointed with the quality of your blinds.

One of our aftercare team will be reaching out to you shortly to discuss your concerns and help put things right.

Kind regards
The Make My Blinds Team

Rated 5 out of 5 stars

Fantastic customer care

I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory to get some replacement clips.

Such a helpful young lady a credit to your brand.

Warmest regards, Maxine Scherer

13 December 2025
Unprompted review
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Reply from Make My Blinds

Hi Maxine,

Thank you for your 5 star review and kind words about Caitlen. I will of course be passing this on to ger.

Best Wishes
Make my Blinds Team

Rated 1 out of 5 stars

Unfortunately I cannot recommend make…

Unfortunately I cannot recommend make my blinds. Not only having to wait for over 2 weeks and completely wrong tracking sent. The colour is COMPLETELY different to what is on the photo. Unable to help as “i didn't order a sample first”. Then I had a serious issue with skylight blinds which stopped me installing them so I had to return them. I boxed it all up, and contacted them to arrange a return and was told I had to reinstall them and send a video. Shocking company, and will never use again. Blinds 247 is MUCH MUCH BETTER.

24 December 2025
Unprompted review
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Reply from Make My Blinds

Dear Stephen,

I'm really sorry to hear about the issues you've experienced — from the delays and incorrect tracking to the concerns about the colour and the skylight blinds. This is certainly not the experience we want for our customers.

We apologise for the inconvenience, and I understand that one of our team members is currently assisting you to help resolve this. Once we have all the details needed, we’ll make sure your case is looked into thoroughly.

Thank you for your patience, and for bringing this to our attention.

Kind regards,
The Make My Blinds Team

Rated 5 out of 5 stars

Good quality blinds

Good quality blinds. Better than I expect. Website very helpful too re measuring etc. plus live chat :) Would buy again

14 November 2025
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Reply from Make My Blinds

Hi Mr Holman,

Thank you for your review.

We love that the blinds were better than expected, and that you found the website and live chat easy.

We look forward to working with you again.

Best Wishes
Make My Blinds Team

Rated 1 out of 5 stars

Does not warrant 1 star.

Does not warrant 1 star.
The worst company I have ever dealt with!!!!!
Quality of the blinds is horrific. Design is horrific. Customer service horrific, my experience was horrific they literally do not care and are not interested if there is an issue. Leaving me with no choice but to contact the Ombudsman and make it known to everybody NOT to order from them. I seriously don't wish anybody to suffer like I have. I ordered the no drill blinds, my room was freshly plastered 2 months ago. The tightening cog is way too large, even touching the top of the window recess but due to the size the blind doesn't fit well and the blind comes underneath my window vents which looks ridiculous from inside and outside the house. I was told there is nothing wrong with the design it's my windows??? Nothing like passing the buck G....!
Nothing on the website states not to use on newly plastered walls and due to the fit it's made a huge hole in my wall. I spoke to G.... who suggested she wouldn't use this type of blind, but how was I supposed to know as there is nothing to state otherwise on the website.
The blinds slip down the window continuously due to the poor design. The chain keeps breaking as the child clip is weak. If I open or close the blinds the chain breaks and the blind slips down the window, who wants a blind they can't use? Colour is different to what I ordered, honestly I could go on forever. Please, please think twice before ordering this shabby and extremely poor quality so called blinds. Please do not make the same mistake as I did. I have put my faith in the Ombudsman who was utterly shocked and appalled by the treatment I had received. I will look forward to getting it sorted via them.

29 December 2025
Unprompted review
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Reply from Make My Blinds

Dear Sandie,

Thank you for your review, and we’re very sorry for the distress this has caused.

This isn’t the experience we want for our customers, and we apologise for the issues you’ve described with the product and service. Your feedback has been passed to our teams for review, and we will fully cooperate with the Ombudsman to ensure your case is resolved.

If you need anything further from us in the meantime, we’re here to help.

Kind regards,
The Make My Blinds Team

Rated 5 out of 5 stars

Highly recommend

Very good company to order blinds from. They look really smart on all of the windows in our house and was a dream to install! Customer support have also been very helpful. Only small issue is there was not enough clips supplied so will need to get in contact to get some more sent out - but this is a small issue and sure make my blinds won’t have a problem :)

13 December 2025
Unprompted review
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Reply from Make My Blinds

Hi Jordan,

Thank you for your 5 star review.

We are pleased to hear that they look so good in your home. Sorry there were not enough clips but glad that the CS team were able to send some out so quickly for you.

Best Wishes
Make my Blinds team

Rated 3 out of 5 stars

purchase not without problems

Excited to have ordered the blinds, they arrived roughly 3 weeks after ordering as they were made in China. Unfortunately upon arrival we found that the cassette of the blinds was indented and therefore we could not use them. Following the online advise on how to return, we contacted MAKEMYBLINDS immediately by phone, which was not answered even after several attempts. We then emailed them attaching all requested photos of the damaged blinds, the wrongly sent brackets (side bracket)
,as we needed top mounting brackets. and a photo of the undamaged packaging they were delivered in to proof that we had no indication of the damage prior to opening. There was no response from this email, though we did resend it. In order to get our problem resolved we had to keep trying to contact them.
Phone calls again apparently still ignored. As a last resort we tried the online chat facility but not giving it much hope as AI usually does not solve any problems.
After a few times explaining our situation and going round in circles AI wanted to know if our problem was resolved. Answering NO suddenly a human being called CHRISTIAN took over. He was our lifeline! He initiated a remake of the blinds and even sent the right brackets after numerous emails and phone calls with him. It was a long process but we got
there in the end at no extra cost. If it was not for Christian we don’t think our problem would have been resolved!
Christian went above and beyond to make this situation right for us, We are immensely grateful to him! He is a credit to MAKEMYBLINDS

14 November 2025
Unprompted review
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Reply from Make My Blinds

Hi David,

We’re very sorry to hear that your experience didn’t start the way it should have. Receiving damaged blinds and struggling to reach us is understandably frustrating, and this isn’t the level of service we aim to provide.

We’re grateful, however, that you persevered and that Christian was able to step in and get everything resolved for you. It’s wonderful to hear how much his support meant during what was clearly a difficult process. We agree—he’s a real credit to our team, and your kind words will be shared with him.

We’re pleased that your replacement blinds and correct brackets were arranged at no extra cost, and we appreciate your patience throughout the process. Your feedback is extremely valuable, and we’re already reviewing the points you raised to ensure other customers don’t experience the same.

If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Kind regards,
The Make My Blinds Team

Rated 5 out of 5 stars

3 blinds bought sofar and no negatives on theses transactions.

Great prices, custom made blinds I would definitely recommend for getting a personalised product and with a high standard consumer type quality.

27 January 2025
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Reply from Make My Blinds

Hi Jason,

Thank you for your 5 star review.

We are so happy that you love the blinds and the quality.

Best Wishes
Make my Blinds Team

Rated 5 out of 5 stars

Blinds

This company so great blinds well made the price is worth it

14 May 2025
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Reply from Make My Blinds

Hi Charmayne,

Thank you for your review.

We are happy that you love your blinds.

Best Wishes
Make My Blinds team

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with, website is easy to use, customer service is very helpful and the products are well made

22 September 2025
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Reply from Make My Blinds

Hi Paul,

Thank you for your review.

We pride ourself on customer service and great products.
Best Wishes
Make My Blinds Team

Rated 3 out of 5 stars

Blinds

I ordered 3 blinds, 1 came broken, another the top panel was to long! Emailed the company and no reply, impossible to get through on the phone. I paid a lot of money for these blinds and the customer service is poor! A response to my email about the faulty blinds would be handy! Other than that the blinds are good quality and exactly what I wanted!

15 December 2025
Unprompted review
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Reply from Make My Blinds

Dear Vicky,

Thank you for your review, and we’re very sorry for the issues you experienced with two of your blinds and for the difficulty reaching us.

We understand how frustrating that must have been, especially after investing so much in your order.

We’re glad to hear that a remake has now been arranged for both the damaged blind and the incorrect valance, and we’ll keep you updated as they progress. It’s great to know you’re otherwise happy with the quality and look of the blinds.

If you need anything further in the meantime, we’re here to help.

Kind regards,
The Make My Blinds Team

Rated 5 out of 5 stars

Really good

Really good, i loved idea to hang blinds myself without screws, so this place was good choice, best prices

6 September 2025
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Reply from Make My Blinds

Hi Remi.

Thank you for your review.

Glad you liked the no dill options we provide.

Best Wishes
Make My Blinds Team

Rated 5 out of 5 stars

Blinds with tapes

I chose make my blinds as they were the only company that had a blind with tapes available for width of 2.5 meters. I am very happy with the quality of the blinds. They are a statement piece in my home. Will order from them again in the future.Found the delivery quick.

20 April 2025
Unprompted review
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Reply from Make My Blinds

Hi Louise,

Thank you for your 5 star review.

We love that your blinds are the statement piece for your home.

Best Wishes
Make My Blinds Team

Rated 5 out of 5 stars

Made to measure blinds

Ordered made to measure blinds. They were delivered quickly and look beautiful up. Good quality. Really pleased.

9 December 2025
Unprompted review
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Reply from Make My Blinds

Hi Maria,

Thank you for your review.
Best Wishes
Make My Blinds Team

Rated 1 out of 5 stars

Where do I even begin??

Where do I even begin??

I placed an order online on the 27th November 2025. I finally received my blinds on the 13th December. When they arrived they were not the colour I ordered. I ordered the day and night blind in 'Dovetail' and I received 'Granite'. After daily phonecalls to multiple employees I am still no further forward with a resolution. You still have my money, I still don't have confirmation in writing that the blind I actually ordered is going to be remade and issued to me....I am currently left with a blind in a colour I did not order. Customer service is appalling. You'd think given this mistake was made by yourselves you'd be quick to resolve it.... couldn't be further from the truth. Now I'd like either the blind I ordered sending to me or a full refund. Disgusting service and aftercare
EDITED
I ordered my blind in a colour (Dovetail) I had previously ordered and it arrived and was a completely different colour. I was then advised that the shades had changed in the 11 months since I last ordered which is very odd considering after I was informed of this I ordered a sample and the sample arrived in the original colour I had ordered. I assume you simply could not be bothered to rectify my issue by sending out the correct coloured blind so you refunded. I stand by my original review.

27 November 2025
Unprompted review
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Reply from Make My Blinds

Dear Stacey,

Receiving the wrong colour blind and struggling to get clear updates is understandably frustrating, and this isn’t the service we aim to provide.

We can confirm that a full refund was issued on 16th December, and we apologise that this wasn’t communicated clearly at the time. Please also note that fabric shades can vary slightly over time, which is why we always recommend ordering free samples before placing an order.

If you need anything further from us, we’re here to help.

Kind regards
The Make My Blinds Team

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