I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
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Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
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Company details
- #97 of 119 best companies in Interior designer
- #29 of 38 best companies in Window treatment store
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Make My Blinds
Hi Debs,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Arrived quickly
Arrived quickly, easy to put up, looks expensive even though it wasn't
16 November 2025
Reply from Make My Blinds
Thank you for your review.
Best Wishes
The Make My Blinds Team
Reply from Make My Blinds
Hi Salim,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Great price and quality
16 November 2025
Reply from Make My Blinds
Hi Gaynor,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Amazing fit and product
Amazing fit and product. Thank you, I'll purchase the rest from this company when ready .
16 November 2025
Reply from Make My Blinds
Hi Eve,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Reply from Make My Blinds
Hi,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Worst company ever…
I never received any blinds and after a month I emailed them and they offered me to buy another product or wait another month and maybe they would be delivered. a joke! Also, issued a refund for the price of the blinds but minus the tax and delivery charges. considering they never sent anything why did they not issue full refund? Worst company ever...
3 December 2025
Unprompted review
Reply from Make My Blinds
Dear Elena,
I’m sorry for the frustration caused. I can confirm that a full refund, including tax and delivery charges, has been issued. If you need anything else, we’re here to help.
Kind regards,
The Make My Blinds Team
The quality of the blinds is very good…
The quality of the blinds is very good and we are happy with them and the price, however we experienced difficulty when one of them went missing in transit.
Their customer communication was poor to say the least.
Attempting to call ( on many occasions) getting a queue system and told you are number one in the queue only to be cut off each time.
Chatbot wouldn’t work when we tried it.
Email was only alternative and replies when they did come gave us very little information.
We did after many attempt get to speak to a CSA who was very polite and we requested another blind be made as was obvious by this time that the original was lost.
Eventually 3 weeks after initial order blind turned up today
15 November 2025
Reply from Make My Blinds
Hi Catherine,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and price of your blinds — but we’re very sorry for the experience you had while one of the items was delayed in transit.
We completely understand how frustrating it must have been trying to reach us, especially when you were being cut off in the phone queue and unable to access our live chat. That’s not the level of communication we aim to provide, and we sincerely apologise for the inconvenience this caused.
I’m glad that you were eventually able to speak with a member of our team and that they assisted you politely. We also appreciate your patience while we investigated the missing parcel. It’s good to hear that the blind has now arrived, although we understand this was much later than expected.
Thank you again for your feedback — we’ll be reviewing your comments internally so we can improve the experience for future customers. If there’s anything more we can help with now your blinds have arrived, please don’t hesitate to get in touch.
kind regards,
The Make My Blinds Team
Easy company to deal with ,great…
Easy company to deal with ,great communication from start to finish, and these blinds look perfect at my window, only too 10 minutes to install ,would definitely recommend to everyone
15 November 2025
Reply from Make My Blinds
Hi Sid,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Reply from Make My Blinds
Hi Corey,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Reply from Make My Blinds
Hi Janet,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Reply from Make My Blinds
Hi Mabs,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Would not recommend to anyone
Would not recommend to anyone, custom service would not rectified my problem after telling me that they have sent the problem that they made,and after not fixing there mistakes.i had to buy more blinds from them in which cost me a further £379 ,
13 November 2025
Reply from Make My Blinds
Dear John,
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience and the frustration you’ve had.
We understand how disappointing it must have been to feel that the issue wasn’t resolved for you. We did reach out to you on 21st November by email to discuss the problem and arrange the next steps, but we didn’t receive a reply. Without hearing back, we weren’t able to move forward with a resolution at that time.
We’re genuinely sorry that this led to further inconvenience and additional cost on your side — that’s certainly not the outcome we aim for.
We’d still really like the opportunity to look into this properly for you and see if there’s anything more we can do to help.
One of the after care team will be reaching out to you to discuss your issues.
Kind regards
The Make My Blinds Team
Order delivered missing a hinge pin and…
Order delivered missing a hinge pin and trim. Emailed a month ago and got an automated response asking me to be patient and not email again. 1 month later, I tried to call( first in queue then cut off 3 times) Chat just told me to call or email so that was useless. Thought my only hope was to email again only to get the same automated email I got a month ago
Cheesed off
20 October 2025
Unprompted review
Reply from Make My Blinds
Hi Scott,
Thank you for taking the time to leave your review, and we’re really sorry for the inconvenience you’ve experienced. Missing parts are frustrating enough, and we completely understand how disappointing it must have been not to reach us easily when you needed help.
We apologise for the difficulty you had getting through on the phone and for the automated email response repeating when you tried to follow up. That certainly isn’t the level of service we want to provide, and we’re reviewing this to make sure it doesn’t happen again.
I’m glad to confirm that the replacement hinge pin was sent out as a priority on 16th January, and we hope it arrived quickly so you could complete your installation. If you are still missing anything, or if there’s anything else we can help with, please do reach out — we’re here and happy to assist.
Thank you again for your patience, and we’re sorry for the frustration caused.
Kind regards,
The Make My Blinds Team
Great Blinds
The blinds are a perfect fit and as they were over two meters long i was worried about delivery but they were packaged very well and came to me without any damage. Also they are very good quality. I would recommend Make My Blinds.
4 December 2025
Reply from Make My Blinds
Dear Andrew,
Thank you for taking the time to share your feedback, and we’re really sorry for the frustration caused while you were waiting for your blinds. We completely understand how disappointing it is to go three weeks without an update.
We do apologise for the increased delivery times — this isn’t the experience we want for our customers. I’m glad to see that your blinds were delivered a few days after you posted your review, but we’re still sorry for the lack of communication during the wait.
If we can assist with anything else please do feel in contacting us.
Kind regards,
The Make My Blinds Team
Excellent service
The blind came exactly as in the picture and with exact measurements given. Highly recommend
13 November 2025
Reply from Make My Blinds
Hi Roksana,
Thank you for your review.
Best Wishes
Make My Blinds Team
Happy costumer x
I have had all my blinds made from your company, and i am more then satisfied 💗 great service 💕
4 December 2025
Reply from Make My Blinds
Hi Phyllis,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Reply from Make My Blinds
Hi Kevin,
Thank you for your review.
Best Wishes
Make My Blinds Team
Fit perfectly and look great
12 November 2025
Reply from Make My Blinds
HI Tara, Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great customer service
Love the new blinds from Make My Blinds. Even though one item was damaged when delivered Gemma in customer services sorted out a replacement quickly with no fuss. Excellent thanks
3 December 2025
Unprompted review
Reply from Make My Blinds
Hi Andrew
Thank you for your 5 star review and kind words about Gemma.
We will make sure this gets passed onto her.
Best Wishes
Make My Blinds Team
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