I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
Company replied
Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
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Company details
- #97 of 119 best companies in Interior designer
- #29 of 38 best companies in Window treatment store
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blind for a dormer window
Blind for a dormer window fitted perfectly. Easy to fit and arrived quickly with frequent updates on progress from company
12 November 2025
Reply from Make My Blinds
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Reply from Make My Blinds
Hi Margaret,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great quality
9 November 2025
Reply from Make My Blinds
Hi Maddie,
Thank you for your review.
Best Wishes
Make My Blinds Team
Not fitted yet delay in bathroom work…
Not fitted yet delay in bathroom work look good though
26 September 2025
Reply from Make My Blinds
Hi Dawn,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great blinds at a good price
I have ordered a number of blinds from this Company and have always been pleased with the quality. Prompt delivery service and great customer service when issues arrise.
8 November 2025
Reply from Make My Blinds
Hi David,
Thank you for your 5 star review, and return business.
Best Wishes
Make My Blinds Team
Poor quality vertical blinds
Poor quality vertical blinds. DX delivery damaged parcel. Vertical blind vanes are permanently creased due to rain from damaged box. Pull cord hangs from head rail. Some damaged accessories, Poor quality. Customer services almost non-existent.
8 November 2025
Reply from Make My Blinds
Dear Zak,
Thank you for taking the time to leave your review, and we are truly sorry for the experience you’ve had. This is not the level of product quality or customer service we aim to deliver.
It’s very disappointing to hear that your parcel arrived damaged by the courier and that this resulted in the vanes becoming creased due to water exposure. You should never receive items in that condition. We also apologise for the damaged accessories and the issue with the pull cord — we understand how frustrating this must have been, especially when you were expecting everything to arrive ready to install.
We’re equally sorry for the difficulties you faced when trying to reach us. Being unable to get through on the phone or receive timely updates is incredibly frustrating, and we’re reviewing this internally to ensure that our communication is much more consistent moving forward.
We’d really like the opportunity to put this right for you. Please contact our customer service team with your order details, and we’ll be more than happy to arrange replacements for any damaged parts or blinds so you end up with the quality you expected.
Thank you again for your feedback — we appreciate it, and we’re genuinely sorry for the inconvenience caused.
Kind regards,
The Make My Blinds Team
Amazing company- easy to order
Amazing company- easy to order, fast delivery and the blinds are fit perfectly and the quality is excellent.
12 November 2025
Reply from Make My Blinds
Hi Eva,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
ordered 5 blinds 4 were delivered all…
ordered 5 blinds 4 were delivered all the wrong width phoned up eventually got through was told to take a picture with tape measure next to them so to verify the size phoned back to be sure they got the pictures guy on the phone confirmed this i ask him what he thought he said am old i can not see that in other words he would not commit his self disgusting do not use this company
2 December 2025
Unprompted review
Reply from Make My Blinds
Dear Riley,
I’m sorry to hear about your experience and the frustration caused.
After reviewing your order, I can confirm that you selected “exact size”, which is measured bracket‑to‑bracket as stated on our website. The blinds were therefore supplied to the exact measurements provided.
Kind regards,
The Make My Blinds Team
Great quality blinds at the best price
The colour, texture, and overall quality of the double roller blinds are excellent. I also appreciated the clear communication—when there was a delay, they informed me promptly and offered helpful options. Highly recommended company for anyone looking for great blinds and great service.
8 November 2025
Reply from Make My Blinds
Thank you for your 5 star review.
We love that you really happy with your blinds
Best Wishes
Make My Blinds Team
Reply from Make My Blinds
Hi Victor
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Reply from Make My Blinds
Hi Lynda,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
I'm late with this review but after…
I'm late with this review but after having a nightmare with Blinds2go it was great to get some lovely blinds from this company which fitted perfectly.
21 July 2025
Reply from Make My Blinds
Hi Ann,
Thank you for your review.
We are so pleased that we were able to help.
Best Wishes
Make My Blinds Team
Blind arrived today in the time slot…
Blind arrived today in the time slot advised. Really nice delivery guy.
The blind fits perfectly and is exactly as I ordered. Very happy.
Will definitely order again and recommended.
Thank you
1 December 2025
Unprompted review
Reply from Make My Blinds
Hi Craig,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great quality blinds for the price
Great quality blinds for the price, arrived quickly. Very happy with my purchase
10 November 2025
Reply from Make My Blinds
Hi Nicola,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Love these blinds
Love these blinds, reason why every window at my house has their blinds in. Custom made, plenty of choice, looks quality because it is. Great customer service, had a problem with a blind order, they had stop making a certain colour I ordered, they got in contact to inform me and offered me the ones I had ordered however would have to wait longer or alternates at a cheaper price. Fantastic customer service also, thank you
6 July 2025
Reply from Make My Blinds
Hi Edgar,
Thank you for your 5 star review.
We are pleased that you are happy with our customer service.
Best Wishes
Make My Blinds Team
Great quality
Great quality, great price and arrived on the promised date, very well packaged too with good instructions in every blind
10 November 2025
Reply from Make My Blinds
Hi Lucas,
Thank you so much for your wonderful review.
We’re delighted to hear that you’re happy with the quality and price of your blinds, and that they arrived exactly when promised. It’s great to know the packaging and instructions helped make everything straightforward for you.
If you need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Excellent company to deal with
Excellent company to deal with. Blind's are high quality. Order a blind and it came damage. Damage came from it was in shipping. Contact the company and got through to Justin. Justin did everything to fix the issue. He got another blind made and shipped free of charge. Every time I needed an update from Justin he got in touch quickly. He made the whole experience 5 stars. Would recommend this company and there excellent staff members.
2 November 2025
Reply from Make My Blinds
Hi Phillip,
Thank you so much for taking the time to leave this fantastic review.
We’re delighted to hear that you’re pleased with the quality of your blinds and that Justin was able to step in and get everything sorted quickly after the courier damage.
It’s great to know he arranged a replacement free of charge and kept you updated every step of the way — we’ll be sure to pass on your kind words, as he’ll be thrilled to hear them. We’re proud to have him on the team.
Thank you again for your recommendation — it really means a lot. If you need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Happy 2nd time customer
Great comms, speedy delivery, excellent quality. 2nd time buying and an even happier customer
10 November 2025
Reply from Make My Blinds
Hi Alan,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you’ve chosen to order from us again — and even happier to know your second experience has been just as positive. It’s great to hear that the communication, delivery, and quality all met your expectations once more.
Your continued trust really means a lot to us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Long waiting time
Unfortunately order placed on 7th November had to be cancelled 3 weeks later.
One of the blinds was out of stock, I agreed to wait to have the whole order shipped together. 7 blinds all for the same room.
After the new date came and went, I was advised of a further delay.
Apparently whilst waiting for the out of stock item another one became unavailable.
The waiting time now seemed silly over four weeks. I cancelled and go next day dispatch from another company. Not much difference in price.
I should have had the in stock items shipped and waiting for the other.
Had this been suggested when I called I would have.
Customer service was very good though
When I asked for order to be cancelled
7 November 2025
Reply from Make My Blinds
Dear Sharon,
Thank you for taking the time to share your experience. I’m very sorry for the delays you encountered — especially with items going out of stock while you were already waiting. We completely understand how frustrating this must have been, particularly when all seven blinds were for the same room.
I’ve reviewed the communication on your order, and I can confirm that in our first email we did offer to ship the in‑stock items straight away, with the out‑of‑stock blind to follow as soon as it became available. I’m sorry if this wasn’t clear at the time or if it wasn’t the option you felt suited your needs.
I’m pleased to hear that when you requested to cancel, you found our customer service team helpful, but I fully appreciate that the delays had already caused too much inconvenience.
Your feedback is important to us, and we’re continuing to review how we communicate stock updates to ensure customers are always fully aware of all available options from the start.
Thank you again for your comments — they genuinely help us improve.
Kind regards,
The Make My Blinds Team
Excellent service
Excellent service, exact size , good quality, got it earlier than expected, will definitely buy from you again.
6 November 2025
Reply from Make My Blinds
Hi Chris,
Thank you so much for your lovely review.
We’re delighted to hear that you received excellent service and that your blind arrived in the exact size, great quality, and even earlier than expected.
We really appreciate your kind words and are thrilled to hear you’d order from us again. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
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