Makro South Africa Reviews 670

Wrong items and short delivery

Makro Online shopping is a SCAM
3 months ago i ordered a headboard from Makro. On the said date of delivery they unapologetically cancelled the order without giving reasons. They then sent and email saying I’ll be refunded my money in 3 weeks.
It has been months and counting since I waited for my refund. I have sent countless emails but I'm literally being ignored.
Im so frustrated and disappointed in Makro’ service

Buy at your own risk, my package and refund has never been settled for over 3 months now. Keep saying they will escalate and get back to me and never did. Usesless.

Ordered a hand held vacuum online, it arrived but had a "cigarette lighter" style charging port, not the USB connector as shown on the website. I wanted to exchange it, was told I could not, logged a return as instructed. They have the item, no sign of a refund, they send 'cut-and-paste' email replies, don't call back, the online store is basically a fancy scam.

Makro online purchase is very USELESS. On the 24 June i made an order at Makro through Payflex. 2 days later no confirmation of the order was received. I called them trying to find out what went wrong, i was told that my order was invalidated due to non allocation of funds. I provided proof that the funds where paid, but was told its invalidated. They will refund the money that was paid because they cannot link the payment to my order. I was told i would get the refund with 14 working days. We are now approaching a month with no refund and no communication.

Its been 3 months now trying to get my refund from makro. R4800 and Ive sent everything they ask from me yet nothing is done.
Everyday when i wake up i call them yet i will end the call with nothing.

I used my hard earned money to buy food and now i have nothing to give my family but makro benefited. Case no. TIGM

We have used Makro online many, many times with absolutely no issues and quick deliveries. This past week, though, we have ordered something and now 8 days later there has been no delivery nor any explanation. We have emailed and phoned and no solution. Our order number is OD434840451725943100

On 6 July 2025, I placed an online order with Makro Crown Mines. I was a bit anxious after reading several negative reviews, but I proceeded with the payment, hoping everything would go smoothly.

This morning, I contacted the call centre to check on my delivery. The agent asked me to hold while he got in touch with the courier company. He confirmed that my order had been dispatched and would be delivered today. Shortly after, I received an SMS with the driver’s contact details. I called him to confirm if he had my order, and he assured me that he did.

Within an hour and a half, the delivery van arrived, and all my items were delivered. Well done, Makro!

Makro SA... avoid!
I bought a freezer online on Monday 23 June. Paid by card; error message appeared "Payment failed" but the amount had gone off my account.
Called the next day, was asked to send a mail my bank statement which I did. Was promised to have feedback within 48 hours which never happened.
Called again today only to be advised that freezer will not be delivered and a refund would be made in 14 working days (which is you add on the 3 already passed would be 17 days). The customer care consultant said "they are experiencing an issue with allocations".
The issue was escalated to the customer care manager who (although friendly and sympathetic) said - that's the way it is.
So Makro SA is sitting with my funds. I have no freezer, cannot simply go out and buy another one and have to wait 14 working days for a refund on an issue that was not of my doing.
How is this acceptable? Can you imagine how much money Makro is earning interest on every 14 working days?
I will not be purchasing anything from Makro SA again. Their lack of customer care is shocking and they deserve to loose business to retailers that actually exercise customer care

Purchased a few items via online makro. Items were delivered with one outstanding. A week later I call customer service and was told the item will be delivered in the week. Get an email today that a refund has been processed. Called customer service and was told that Makro could not get a hold of the supplier and the item is still for sale on their website. Double jaffle maker

Ordered from Makro online. Absolute delivery nightmare. Driver attempted to deliver - an already delayed order - at 20:30. Would not recommend using the delivery option at all if you ever want to receive the item. Ordered on the 11th June, is now the 23rd. Very frustrated.

Just don't expect them to deliver onetime. They'll deliver days after you've given up. No updates nothing. Enquiries "we are not sure why there's a delay"

I ordered lights online on the 9th of June. After paying I saw that I can only ecpect it on the 18th. 2 Days before the 18th I noticed that it has was even not even packed for shipment. I contacted macro 3 times. No feedback. On the day it should arrive, I contacted Macro online again. The lady on the phone said it is the company which they buy the lights from that has delayed and that they cannot give me a answer when it will be shipped. She said I should read the "terms and conditions". I eventually cancelled the order. The goods were available on take a lot for
less the price and "In Stock". 3 days delivery. I will never order any goods online through Macro. Their online sales customer services is one of the worst ever I have experienced

I placed an order for R2500 on the Makro website two months ago. Nothing happened, I emailed after 10 days and the order was cancelled with an email saying I would be refunded in a ridiculous 3 weeks. I have called and emailed a dozen times now and still have not received my refund six weeks later. I've sent them my bank statements and a confirmation letter from my bank and all I've been told is it's with the finance department. No one calls me back. Worst customer service ever. Order no OD434279406406176100.

Regarding an online order placed on 20 May 2025 for two fridge/freezers, which you cancelled due to a “system glitch” on 29 May with the promise of a full refund.

It is now well over the promised 10 working days, and I have still not received my refund. I have been more than patient, but this ongoing delay is absolutely unacceptable and shows a clear lack of urgency or accountability from your side.

After multiple emails, countless follow-ups, and the inconvenience of having to travel to the Polokwane store to buy the items again, I am now left out of pocket and completely ignored.
This situation has gone beyond frustrating.

Bad customer service.

Please restructure you finance department. Its almost 2 months and I did not receive my refund. I am wondering if makro appoints the right people. I am very disappointed. Please treat customers fairly. You deserve a minus rating.

Ordered a treadmill, thing not working, battling to get money back or for them to collect item. DONT BUY ON MACRO ON LINE

Paid for 4 items online. Three were delivered. Several calls over numerous days and they "cannot see the where the order for the 4th item is. Wasting my airtime trying to resolve this. Wish I could rate Zero!

My previous experiences at Makro Cornubia have been enjoyable.

I applied for Makro credit facility and was offered credit by finance company RCS.

I purchased a Gen Pro portable power station from in-store, as I'm still wary of making online purchases comfortably, knowing how easy it's getting for ordinary sensible ppl to b scammed.

As product was purchased on credit, I believed the insurance protection would cover any damages, issues etc.

After 3 weeks of intermittent use for mainly charging fone laptop fan (eskom so far not responded to my application for new power source) hence, power station, there was a loud bang and from front room to bedroom, 2secs, explosion, huge fire, toxic chemical fumes, basically, I too would have been vaporized, as did contents of my bedroom, which had car keys, house keys travel docs, drivers licence, the whole works, but gr8 efforys by my guardian angels and son and neighbours and fire brigade and being alive and well is an absolutely marvelous outcome, given that if I'd gone into room to get my wallet or suitcase, i would have been toast.
Staff at makro were not helpful, in fact, manager resigned, so no one was dealing with issues.

RCS, finance company has been harassing me, until I threatened to get solicitors to deal with the issue.

Basically, I'm having to pay for a product purchased from them, exploded and remains just ash n metal, while they claim they've not received payment.

Word is that insurance would have paid out if I'd died, sustained injury or disability, loss of income, which is not applicable, as I'm alive and kicking, more like spitting venom, until I meditate n release my frustration.

I know several ppl have had issues with Makro, this surely takes the biscuit.

With cherry 🍒 to top it off.

When I manage to find their website, RCS, wait for it, incompetent, ineffective, no customer care, it's not their problem, and I'm aware this is SA, BEE is certainly a problem.
At Checkers I asked young lady for a dozen chicken wings and she brought out a small container which would not have been big enough, at which stage as she was struggling to put in a few wings, I realized she had not understood what a dozen was, so I'm sorry, but I calmly demonstrated to her using my fingers to count out dozen, I got very ugly look and quite frankly, if the only qualification u need to get a job is to be indigenous black, SA is on a road to nowhere. DHL outsourcing to cowboy courier guys, it's state of nation, gusasa mañana culture, cie Le vie