Your products are amazing, however the pair I recently purchased have become faulty on the sole after only wearing a handful of times out for family meals.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... See more
Company replied
Their quality is getting better and better 👏My husband brought me 2 pairs of Mallet Women recently .. especially the boots are the most comfortable!! I really love the designs and fit 👌
Company replied
Love getting new mallets. The service and quality is like no other. The designs are different and beautiful. Love that I can earn points to exchange for money off and when you reach platinum tear you... See more
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Company details
Written by the company
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Contact info
London, United Kingdom
- team@mallet.com
- mallet.com
4.2
Great
1k reviews
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Reply from MALLET
Hello Edwin,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Fantastic purchase
Fantastic purchase, beautifully packaged that just ooze quality.
Fit and finish is perfect
1 May 2026
Unprompted review
Reply from MALLET
Hello William,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Great service great product very happy…
Great service great product very happy with service and product quality
16 May 2026
Reply from MALLET
Hello Yazid,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Brilliant service top style of footwear…
Brilliant service top style of footwear on my 12th pair now just love everything about the design materials and how comfortable to wear every day they are
27 May 2026
Reply from MALLET
Hello Scott,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
1 use
The back of the shoes have severe issues and break instantly. Poor customer service also. Nice looking shoes put overall the worst pair I have ever had.it is almost like it has springs in the back that cut into my heels badly.
3 December 2025
Unprompted review
Reply from MALLET
Hello Artem,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We have checked with the Customer Service team and cannot see any communication from you.
Please email team@mallet.com with your order number and images of the shoes, and we'll be able to help you further.
Wishing you a lovely rest of the day,
Mallet
Great quality and look perfect
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
8 May 2026
Reply from MALLET
Hello Jason,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Ordered for my partners birthday and as…
Ordered for my partners birthday and as was going away ordered in advance, the 14 day return period was the 22nd however this was not widely noticed and most retailers give 21-28 days for a return service, and his birthday was the yesterday went to return on the 26th when we was back from the holiday as the shoes do not even fit on my partners feet despite ordering the correct size. Today would have been the 18th day and assumed had 21 one at least to do so. Very gutted and despite being one of the few retailers that do a size 13 found the size fitting difference between the two shoes different as only one pair needs to be returned. Will not be purchasing from them again, due to the short return period primarily. Have emailed customer services to see if there is any possibility of a return due to so small can’t even get the shoe on due to width of partners feet. do wish the return window was more advised due to how short is its and the sizes was consistent
26 May 2026
Reply from MALLET
Good afternoon Chloe,
Thank you for taking the time to write a review, and for sharing your thoughts on this.
I understand that this is frustrating to you. I am sorry that the shoes were not suitable for your partner and I am sorry to hear that you missed our returns policy which is clearly stated on our website, including the returns window.
We are not able to comment on the returns policies of other companies.
We know that some people do miss the returns window which is why we consider each case individually if people write to us with a problem. Please would you be so kind as to check your emails, because I can see that before this review was posted we had emailed you saying that we would make a one off exception for you as a goodwill gesture.
If you can reply to the email that was sent to you with the details we asked for then we will do our best to get this resolved for you.
Warm regards,
Mallet
Reply from MALLET
Hello Carol,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Perfect size and as seen
17 May 2026
Reply from MALLET
Hello!
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Did not recieve my order
Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at all
14 May 2026
Reply from MALLET
Hello Brian,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We have checked with the team and as we have a POD image which is compliant with our terms and conditions, we are investigating this with the courier. The Customer Services Department will be in touch with you as soon as possible.
Thank you for your patience.
Have a lovely rest of your day!
Mallet
This company goes beyond to help you…
This company goes beyond the call of duty to help with assisting you and I’m so grateful
15 April 2026
Unprompted review
Reply from MALLET
Hello Antionette,
Thank you for taking the time to provide us with your valuable feedback. We will pass this onto the team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello Tom,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Afternoon “too you the mallet team”jst…
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
24 April 2026
Reply from MALLET
Hello Glenford,
Thank you for taking the time to provide us with your valuable feedback.
You get 10 out of 10 for your homework!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello Maureen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
The design the packing the extra care…
The design the packing the extra care and all the extras that come with it its worth the money but would recomend keeping the design and having different colourways
2 May 2026
Reply from MALLET
Hello Zahir,
Thank you for taking the time to provide us with your valuable feedback. We will pass this onto our Design team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
My brother swears by Mallet
My brother swears by Mallet, I got my first pair, the presentation alone before I even wore the shoe was on point. Very pleased with my Popham's , they look , and fit ...fire 🔥
24 November 2025
Reply from MALLET
Hello Shadracus,
Thank you for taking the time to provide us with your valuable feedback.
Your brother definitely made the right recommendation to you!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you to both for your support, and we look forward to dealing with you again in the near future.
Mallet
I Disappointing customer service and unfair return charge was very disappointed with my…
I was very disappointed with my experience with Mallet. I received a pair of shoes with a noticeable issue with the strap length, which was clearly visible in the photos I sent to customer service immediately after trying them on indoors.
Initially, their team acknowledged the issue in writing and approved the return as faulty. However, during the process they also questioned whether I had worn the shoes, despite me explaining multiple times that I had only just received them and had only briefly tried them on indoors in my room. I even provided additional photos showing there were no signs of wear on the soles.
After returning the shoes, they changed their position and claimed the shoes were “not faulty” and refused to refund the £4.99 return shipping fee. This felt unfair and inconsistent, especially considering they had already recognised the issue from the beginning.
To make the process even more inconvenient, there was no QR code provided for the return, meaning I had to find access to a printer and print the return label myself.
The whole experience left me feeling like I had to defend myself over a genuine concern reported immediately after delivery. I expected much better customer service and consistency from a brand at this price point.
29 April 2026
Reply from MALLET
Hello Jeni,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
With all faulty goods, the return is approved on the portal subject to inspection when the goods arrive at the warehouse. Therefore, we understood your concern and accepted the return on the portal and provided you with the free shipping label. Unfortunately, when the team examined the footwear, no fault was found. This resulted in only the shoes being refunded and not the initial shipping.
All our returns labels have to be printed. We would always post a label if the customer requests this.
The team will reach out to you shortly to try to resolve this issue for you.
Wishing you a lovely rest of the day,
Mallet
1st Class trainers and 1st class service
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to shona in their customer service team. She was brilliant. Professional. Knowledgeable and so helpful. I received a voucher for the full price I paid. Cant praise them enough they were fabulous. Quality service
6 May 2026
Unprompted review
Reply from MALLET
Hello Teresa,
Thank you for taking the time to provide us with your valuable feedback. It is wonderful to hear that the team has resolved your issue, and we will ensure your comments are passed to the department.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
The sneaker is of class and best quality
27 April 2026
Reply from MALLET
Hello Jordan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very top top quality 1000%
27 April 2026
Reply from MALLET
Hello Leonel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
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