Malt & Brew Reviews 

262
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, unique, and well-crafted, exceeding expectations from their online appearance. Many people appreciate the excellent service, noting the ease of navigating the website and the professional, friendly communication throughout the purchase process. Reviewers frequently highlight the fast and efficient delivery, with products arriving promptly, intact, and beautifully packaged. However, some customers also noted that while the glasses looked great in images, they appeared and felt cheap in real life. A few other people also felt that some products would have been perfect if the top rim was perfectly round for drinking.

What people talk about most

Product

Consumers find the product to be of great quality and unique, with many reviewers praising the distinctive... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the glasses as exquisite,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Users describe positive interactions with service, highlighting it as a clear priority for the company.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my glasses quickly, good quality and each glass is a little unique, which is great and feels really good in the hand, much better than the mass produced rubbish.. now time for a drink, thanks... See more

Rated 5 out of 5 stars

We bought the Tempest bundle, its craftsmanship is outstanding. The quality is remarkable and it is a great price. Being able to support an Australian owned and made business was icing on the cake.

Rated 5 out of 5 stars

The most beautiful glasses!!! Amazing service The highest quality ever!!! I'll definitely buy again and recommend all my friends and family The best gift idea for all

Rated 5 out of 5 stars

I bought the Japan Inspired Crystal Whisky Roll Glass made of Sakura Crystal as a gift for my boss who was leaving. It's absolutely beautiful.


Company details

  1. Glassware Shop
  2. Glassware wholesaler
  3. Kitchen supply shop

Written by the company

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

262 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(262)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Christmas gifts.

Love the whiskey glasses.
I already had my own so thought it'd be a great idea for Christmas gifts. Ordered and received in a timely fashion now waiting for everyone to open at Christmas

24 November 2024
Rated 5 out of 5 stars

Great experience

My glasses package was beautifully presented and very well packaged. It was delivered interstate within a week of ordering. They will make a very elegant gift.

11 November 2024
Rated 5 out of 5 stars

Ordered my glasses

Ordered my glasses, was emailed at every stage, one glass had a crack in it, replacement was dispatched immediately… to say the glasses are amazing is an understatement. Awesome product, outstanding service!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Stunningly crafted drinking glasses.

Delivered within 7 days. Packaged to prevent damage and clearly labelled fragile. Stunningly crafted glasses with good finger holds to lessen the slip factor whilst drinking from them. Customer service was A1. I am giving Malt & Brew 5 stars.

30 October 2024
Rated 1 out of 5 stars

Shockingly bad quality Whisky glasses…

Shockingly bad quality Whisky glasses and decanter. Obvious seams, 3 per glass! And bubbles in the decanter. Absolutely can't believe the audacity to charge that amount of money for such cheap glassware. Also arrived dirty.
Can literally get the same or even better quality from the local $2 shop.

I can only assume the positive reviews here are fake.

Fortunately they refunded the money but pretty annoyed at this as a gift for Christmas.

25 December 2023
Unprompted review
Rated 5 out of 5 stars

Glasses are great quality.

My glasses arrived really quickly. They are really good quality and have a nice weight in you hand. I also love the wave design which is more interesting than regular glasses. Can’t wait to put them to use.

4 January 2023
Rated 5 out of 5 stars

Malt and Brew pop up

I went to do some last-minute Christmas shopping at Northland and saw the Malt and Brew pop up there! The staff were incredibly helpful in helping me pick a gift for my dad and were so knowledgeable about their products. In the end I bought 2 wave glasses and a decanter, which they also gift-wrapped for me! The glasses feel great to hold and are of good quality. The packaging is also nice and the glasses are well-protected inside. Overall, really happy with my purchase and will definitely be shopping with them next time for more gifts.

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Underwhelming quality

I had been looking for some quality whisky glasses for awhile as a present to my three brothers who will be my groomsmen. After searching I finally decided to buy the Japan Inspired Mt. Asama glasses as I like the wooden base for the glass. When they arrived I was bitterly disappointed. These glasses are described as "Premium" but what I received was terribly cheap. Thin glass, cheaply made, much smaller than described and light weight. Everything you don't want in a glass. The worst part about these was the glasses did not even sit center to the wooden base. Due to the quality and price of these I will not be shopping with Malt & Brew again. I will give credit for a simple return and refund with no hassle.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service and product

The customer service is impeccable and was surprised when another glassware arrived at the doorstep cause I was not satisfied with the original one. This time it was exactly what I wanted.

1 December 2022

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