Maltings 4x4 Store  Reviews 

275
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive pricing, and helpful staff who readily assist with product selection and provide expert advice. Consumers consistently note that orders are handled efficiently, ensuring that the correct, high-quality items arrive promptly and ready for use. However, some customers also noted occasional issues with orders, such as receiving damaged packages, torn bags, or missing parts. A few reviewers also experienced unexpected delays in order processing or noticed discrepancies regarding the part numbers on the delivered items. People expressed frustration when dealing with these minor setbacks during their purchasing journey.

What people talk about most

Product

Customers expressed great satisfaction with the products, frequently highlighting competitive prices and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast and excellent support received... See more

Price

Customers consistently note satisfaction with price, frequently highlighting very reasonable and competitive... See more

Order

Clients share ambiguous opinions on order, as some reviewers experience prompt and careful delivery with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... See more

Company replied

Rated 5 out of 5 stars

I had never used Maltings 4x4 before and was spending a lot of money on parts, i was uneasy if i would receive the genuine parts i ordered. No need to be worried though, the correct parts arrived on t... See more

Company replied

Rated 5 out of 5 stars

I have ordered many items from Maltings now. Their prices are always very competitive, the website clear, and delivery is always prompt. Customer service has been great on the only occasion I've had t... See more

Company replied

Rated 5 out of 5 stars

My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... See more

Company replied


Company details

  1. #26 of 59 best companies in Vehicle Parts Shop

Written by the company

Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(275)

54 reviews in the last 12 months

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Rated 4 out of 5 stars

Received order.

After the initial problems with the lost delivery with Fedex and a week of waiting.
Oby called me, to confirm a replacement would be sent out.
Thanks, Oby I received the alternator the next morning after this call.
This is a true account of my experience and by no means misleading.

30 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Hello,

We are on with finding your parcel as you are fully aware, we have also told you that we will sort the issue. This will either be finding your parcel or sorting a replacement. Please don’t leave false reviews. We work as a team to make sure that every customer has a satisfactory visit or purchase with us.

Please feel free to ask for Luke (which you have already emailed) tomorrow if you would like to give us a call.

Thanks

Rated 2 out of 5 stars

Disappointed service

Disappointed in having received the incorrect item on an order which it was blamed on a third party dispatch? This was sorted several days later after having gone to the trouble time to fit? Still not happy with the result and trying to negotiate their website is impossible!

18 January 2024
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Hello,

First of all thanks for taking your time to review, we was sent from our supplier the incorrect wheels as Andy explained on the phone, it was a supplier error that we sorted as soon as possible all at our cost so we couldn’t have really been more helpful and apologetic about the matter. The website is under development which you can see.

Thanks

Thanks

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Found them very helpful, they took the time to listen and even called their suppliers to ensure it was the right part 👍

5 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Failed FedEx delivery sorted by Joe of Maltings Off Road

I ordered and paid for the part and Maltings Off Road sent them via FedEx. I received an Email from FedEx to say the package had been delivered, which it hadn't. I tried to get in tough with FedEx but they referred me back to Maltings Off Road. I spoke to Joe in your parts department, explained the situation and he obviously got in touch with FedEx as they Emailed me. If it hadn't been for Joe I would still be attempting to get my package. Problem solved. Package delivered to wrong address. Now safely in my hands. Thank you Joe

4 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Supplier comparison

Hi I've ordered parts from maltings before on eBay then came across their website while searching for parts for my discovery 2 td5. I was surprised by how competitive their prices were and now that I have received my order the quality is as good if not better than some other suppliers I have used in the past.

4 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Great service and really helpful.

Contact was made with Luke who helped with my purchase, he was super helpful and the item arrived without delay. Parts all fitted and now everything is working great. I would highly recommend them for anything you need for your 4X4 vehicle.

3 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Superb.......

Items delivered next day well packaged using a service that kept me informed best of all price was unbeatable

2 January 2024
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Good

Quick and easy service

28 November 2023
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 4 out of 5 stars

Very helpful with response to initial…

Very helpful with response to initial questions about the right part. However did not get in touch soon enough when one out of three parts could not be sourced. Worked out in the end after cancelling order for the out of stock part but it took three weeks for this to happen, whilst car was off the road. Communication / response when asked was good and refund provided for out of stock part very quickly. Overall good and would use again but could / should do better with communication when one part of an order is out of stock.

4 December 2023
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 5 out of 5 stars

Great

Great communication and helpful for finding parts your looking for and great delivery too next day

4 December 2023
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thanks for the great feedback!

Rated 1 out of 5 stars

Poor communication and days of delivery…

Poor communication and days of delivery wasn’t good

4 December 2023
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Hello, we communicated to our best ability which was difficult as you were unsure what you needed to fix your vehicle. We also sent the order within the quoted 1-2 day delivery as quoted under shipping on our website. We couldn’t have helped anymore than we did. Thanks

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