Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Based on these reviews
Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
Company replied
Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
Written by the company
Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
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2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Very Satisfied with Malwarebytes
I do not need to worry about any issues
31 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this! Feeling like you don’t have to worry about issues is exactly the kind of peace of mind we aim for.
From the Malwarebytes Team
Malwarebytes Premium Member…
I have been a Malwarebytes Premium member for several years and just updated to Essential coverage. I have not had any "new" issues since updating, but I have stayed "Safe" for the entire time I have had Malwarebytes on my Desktop computer and Cell phone. I highly recommend the system.
23 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It’s awesome to hear you’ve stayed protected for years with Malwarebytes Premium, and that the move to Essential has been smooth so far on both your desktop and phone. We really appreciate the recommendation.
From the Malwarebytes Team
Always quickly at identifying scams and…
Always quickly at identifying scams and problems
31 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It’s great to hear Malwarebytes is quick at spotting scams and potential problems when you’re online.
From the Malwarebytes Team
The amazing application on my iPhone 16…
The amazing application on my iPhone 16 Pro makes it very safe and protected… Easy installation and checking the status of my phone. There are weekly information in securuty domains, which keeps me updated on the latest threats and how to mitigate them. Overall, it provides peace of mind knowing my personal data is secure. Additionally, the app offers a user-friendly interface that makes navigation simple, even for those who may not be tech-savvy. Its proactive alerts ensure that I am always aware of any suspicious activity, allowing me to take immediate action if necessary.
31 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
This is such a thoughtful review, thank you! It’s awesome to hear the app has felt easy to install on your iPhone, and that checking your status is straightforward. The weekly security updates and proactive alerts are meant to keep things clear and actionable, so it’s great to know they’re helping you stay on top of new threats and respond quickly when something looks off.
We also appreciate you calling out the interface too. Making protection feel simple, even if you’re not super techy, matters a lot.
From the Malwarebytes Team
It's great to block sites and suspect…
It's great to block sites and suspect links that escape my own criteria.
No issue in my PC since I use it.
1 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the review! Catching sketchy sites and links that slip past our own “gut check” is exactly where protection helps most. It’s also reassuring to hear your PC has stayed issue-free since using Malwarebytes.
From the Malwarebytes Team
I have had Malwarebytes for years!
I have had Malwarebytes for years!! I was told about it when I was in college, and my professor recommended it. We have always liked it and when we purchase a computer, we automatically put Malwarebytes on it, and make sure and uninstall all the others even if we have free subscriptions to them.
30 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
That’s such a cool origin story, a professor recommendation that turned into a long-term habit! It means a lot that Malwarebytes has become your go-to on every new computer, even when other subscriptions are included.
Thanks for sticking with us all these years.
From the Malwarebytes Team
Great desktop tool.
More than just a great desktop monitor. Malwarebytes provides a complete secure service with routine cyber alerts regarding all forms of possible intrusion and deception.
Worth every penny!
30 March 2026
Unprompted review
Reply from Malwarebytes
Hi John, thank you for your review!
We love how you described it. More than just protection, it’s about staying informed and one step ahead. It’s great to hear the alerts and coverage across different types of threats have been valuable to you.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Top draw protection
I am also a long term user of MWB (7-8 years). The Select/Premium product gives me the protection I need and better all round confidence that I am and will be safe within the cesspit of fraud and scams. I really like the regular security report that a) worry me and then (b) assure me that MWB has got my back. No threats encountered since subscribing to Select and Premium.
30 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for being with Malwarebytes for so many years!
It’s great to hear that Malwarebytes is giving you that extra confidence and peace of mind. Those regular security reports are designed to inform without overwhelming, so we’re glad they’re doing their job and helping you feel protected.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Malwarebytes has been an effective…
Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am most appreciative.
Customer service has - until this year - been excellent. Now, however, it is impossible to email/talk to a live person which is really sad, frustrating, and seriously disappointing. Now one has to CHAT, ugh. I discovered this in March 2026. Quite the shock.
I'm sad for the awesome techs who no longer talk to their customers and resolve issues so efficiently.
Talking to a machine is hopeless when, as a customer, I don't know what questions should be asked or how to explain clearly the issue. Here's where the techs help out with pertinent questions and they actually listen.
Please bring back the techs.
15 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for your review and for being with Malwarebytes for the past few years.
We’re glad to hear the protection and security bulletins have been helpful to you. We’re also sorry this year’s support experience felt unclear and frustrating. We do offer human support, and we’re sorry if that was not clear or easy to find. Our assistant helps route requests and gather the right details, and then a support agent can step in to help.
If you prefer to speak with a person right away, you can use live chat with an agent when you log in to your Malwarebytes Account or submit a support ticket at https://help.malwarebytes.com/hc/en-us. Both options are handled by 100% human agents.
The Malwarebytes Team
Malwarebytes
Overall, all good. Excellent antivirus, anti-malware, VPN and scam detection. Great customer service and reasonable yearly fees. With thanks.
29 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
It’s great to hear you’re having an all-around positive experience with Malwarebytes, from protection to customer service. We really appreciate your kind words and support.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
I’m going to demand a full refund to…
I’m going to demand a full refund to find one that doesn’t keep screwing my computer up.
29 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for your review and we’re really sorry to hear about your experience.
We understand how frustrating it can feel when things don’t work as expected, especially when it impacts your computer’s performance. That’s definitely not the experience we want for you. We’ve sent a request for more information so we can take a closer look at what’s happening and help resolve it.
If you’re also seeking a refund, our team can review your case and guide you through the next steps. We’d appreciate the opportunity to make this right.
POOR SERVICE....I had trouble with my…
POOR SERVICE....I had trouble with my renewable, wanted to talk to someone and that did not happen.
Next time it comes up for renewable , we are DONE !!!
Had to get a neighbor to help.2026
23 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for your review and we’re really sorry to hear about your experience.
We understand how frustrating it can be when you need help and aren’t able to connect with someone right away, especially with something like a renewal. That’s definitely not the experience we want for our customers. We’ve sent a request for more information so we can better understand what happened and assist further.
You can also reach our team through live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
We’re here to help and would appreciate the chance to make this right.
Best program I ever bought!
Best program I ever bought to keep my computer safe! I haven't had an issue in the 3 years I've been using it... Highly Recommended!!
28 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
Three years without issues is exactly what we love to hear. It’s great knowing Malwarebytes has been keeping your computer safe and running smoothly. We really appreciate the recommendation.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Reply from Malwarebytes
Hi Rui, thank you for your kind review!
It really means a lot to hear that Malwarebytes is the best you’ve used. We appreciate your support and are glad to be part of your protection.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Successful recovery of failed PC
I am a long time customer of Malwarebytes because the way it detects malware from other signature based virus detection. On recent recovery effort on a possible infected windows PC, Malwarebytes detected and successfully removed over 230 threats. The signature based virus detection only found 2. Due to Malwarebytes detection and removal, was able to successfully recover the failed PC to operational status. Thank you for being on top of the threat issues everyday.
2 February 2026
Unprompted review
Reply from Malwarebytes
Hi Paul, thank you for your review and for being a long-time Malwarebytes customer!
That sounds like quite the recovery, and we’re really glad Malwarebytes could help identify and remove those threats so you could get your PC back up and running. It means a lot to hear how much you value the protection, especially in situations like this.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Reply from Malwarebytes
Hi William, thank you for your review!
We’re glad to hear Malwarebytes has been helping you stay protected and handle potential threats effectively. That kind of reliability is what we aim for every day.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
I’ve used the product for several…
I’ve used the product for several years, this year you charged me $64.34 on March 23, 2026. Then again on March 26, 2026 you charged me an additional $75.06. Can you explain the additional charges to me?
26 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for your review and for being a long-time Malwarebytes user - we really appreciate your continued support.
We understand how concerning it is to see multiple charges, and we’re sorry for the confusion this has caused. We’ve sent a request for more information so we can locate these transactions and provide a clear explanation. Once we have those details, our team will take a closer look and help resolve this for you as quickly as possible.
We’re here to help and will make sure this gets sorted.
I have had excellent service and value…
I have had excellent service and value the protection your program has provided me.
26 March 2026
Unprompted review
Reply from Malwarebytes
Hi Gerard, thanks for the review!
We truly appreciate your kind words. It’s great to hear you’ve had a positive experience and feel confident in the protection Malwarebytes provides.
If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Happy with ongoing protection
Happy with ongoing protection, however although I do read the newsletters the contents appear to be mostly relevant to the United States, don't forget subscribers in Europe.
26 March 2026
Unprompted review
Reply from Malwarebytes
Hi there, thank you for your review!
We’re glad to hear you’re happy with the protection, and we appreciate you taking the time to share feedback about the newsletters. That’s a really helpful point, and we’ll make sure it’s passed along as we continue improving content for our global customers.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Poor customer service
I have been trying for nearly a week to cancel my auto-renewal as I now use Norton for a suite of protection. I have changed my Malwarebytes password, but when I try to close my account, it says my password is incorrect!
I have tried to contact support but everytime I do, I get this message "Oops, something went wrong! Please try again later". I have tried at different time of day, in case they only cover Californian hours :-(
I give up. I cannot see another way to contact these people. I will try and block the subscription through my credit card
25 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re really sorry to hear how frustrating this has been. We can understand how upsetting it must feel to keep trying to cancel your auto-renewal, only to run into password issues and error messages when you’re just trying to get it taken care of.
We do offer human support through both live chat and opening a support ticket at https://help.malwarebytes.com/hc/en-us, and we’re sorry if those options weren’t easy to find or weren’t working properly when you tried to reach us.
We’ve requested a bit more information so we can locate your account and reach out directly to help get this resolved. Once we have those details, we’ll do our best to make the process as smooth as possible for you.
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