Great service. Nicely packaged. Arrived on time. Easy to find progress on order.
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We had a postage issue due to Royal Mail being particularly busy (not as a result of Mamatot). Emily was incredibly helpful and got it sorted. Gorgeous items, beautifully packaged and my kids loved th... See more
Company replied
Super fast delivery (even during COVID-19 times), so well packaged and as always Liewood products are 5 star. Thank you for making a new customer very happy and satisfied. I will definitely use you ag... See more
Company replied
The products are very good but the service was less impressive. I ordered 2 baby toys. One was posted out fairly promptly. However, I had to chase the 2nd item and it took them about 5 weeks to fina... See more
Company replied
Company details
Information provided by various external sources
for mama | for tot | for decor | for play | for everyday
Contact info
po box 28148, Edinburgh, United Kingdom
- hello@mamatot.co.uk
- mamatot.co.uk
Great service
Great service. Nicely packaged. Arrived on time. Easy to find progress on order.
7 March 2023
Good efficient and responsive seller
Good efficient and responsive seller. Had to change delivery address after confirming order and this was done efficiently.
Would use again D
2 June 2022
Parcel is late and no updates
Parcel is late and no updates. Haven’t even received a dispatch message
16 December 2021
Reply from mamatot
Hello, Thank you for taking the time to leave us a review. We're sorry to hear that your parcel is late. It's frustrating and disappointing when parcels don't show up when you expect them to. The quickest way for us to update you on a missing parcel is to drop us an email with your order number and then we can look to find a solution for you.
Please email me on hello@mamatot.co.uk.
Emily x
Fast delivery and pleased with planet…
Fast delivery and pleased with planet friendly packaging
Will buy again!
9 December 2021
Reply from mamatot
Thank you for taking the time to leave us a review, we're glad your products arrives quickly and look forward to welcoming you back to mamatot soon :)
another beautiful gift and excellent…
another beautiful gift and excellent service from mama tot!
20 May 2021
Reply from mamatot
Thank you for taking the time to leave us a review, we really appreciate it :)
Great selection of lovely quality…
Great selection of lovely quality products available. Fantastic service and speedy delivery. Thank you 😊
20 May 2021
Reply from mamatot
Thank you for taking the time to leave us a review we're glad to hear you love our products and that your order arrived quickly :)
Beautiful
Beautiful, quality products, prompt delivery and all beautifully packaged - a lovely and professional experience, as always.
13 May 2021
Reply from mamatot
Thank you for taking the time to leave us a review :)
Quick shipping nice package
6 May 2021
Reply from mamatot
Thank you for taking the time to leave us a review, we're glad your order arrived quickly :)
Poor customer service
The products are very good but the service was less impressive. I ordered 2 baby toys. One was posted out fairly promptly. However, I had to chase the 2nd item and it took them about 5 weeks to finally replace the missing item. I was told both had bee sent separately by Royal Mail yet I could only track one item. And there had been no notification of the 2nd item ever being sent. In spite of me chasing this up about 4 or 5 times they kept insisting it ad been sent - which it clearly had not.
It was frustrating and finally when they agreed to send the item to me “again” they still asked me to send back the original item if I received it.
I found the experience unnecessarily stressful and I felt they did not believe me - so i will not buy from this company again.
4 May 2021
Reply from mamatot
Hi Linda,
Thank you for taking the time to leave us this feedback, we really appreciate that. We’re sorry to hear that you are disappointed in our service, as customer service is at the heart of our family run business.
I’ve taken some time to review what happened with your orders. I can see that both your orders were despatched by us on the same day. As the orders were placed separately two despatch emails were sent, each containing a Royal Mail tracking number. We are sorry if both these emails were not received.
After you reached out to us, we were able to investigate and see that both parcels were marked as delivered on the Royal Mail system. As only one was received we concluded there to be an error on the tracking for the second parcel. We are very sorry for that error and for any delay in establishing that.
Once we established the error we sent you a complimentary, replacement product which we understand has now been received.
We hope you are happy with the replacement and we are sorry for the disappointment you experienced. We will be working with Royal Mail to ensure this situation does not happen again.
Best wishes
Emily
So helpful!
Efficient service, Emily was super helpful when I was being indecisive about colours and my purchases were well packaged for delivery and arrived very quickly!
16 April 2021
Reply from mamatot
Thank you for taking the time to leave us a review, we're glad we could help you with your colour choices :)
Perfectly wrapped
Perfectly wrapped, gorgeous products and arrived swiftly highly recommended
10 April 2021
Reply from mamatot
Thank you for taking the time to leave us a review, we're glad you liked our products and our wrapping :)
Absolutely fantastic best shop I have…
Absolutely fantastic best shop I have ever bought from, extremely thoughtful, beautifully presented, even smelt wonderful! Fantastic service and I will definitely be buying from mamatot in the future. I never leave reviews but Emily deserves recognition x
9 April 2021
Reply from mamatot
Thank you for this ridiculously kind review. It really made Emily smile :)
Great service
Product arrived in good time and well wrapped. Really quick response when asking a question. Would happily buy from again.
18 March 2021
Reply from mamatot
Thank you for your lovely review, we're glad you your products arrived quickly :)
Reply from mamatot
Thank you for your kind review, we really appreciate you taking the time.
Reply from mamatot
Thank you for taking the time to leave us a review :)
Efficient and friendly, environmentally focused
Goods arrived nicely and environmentally friendly packed. Our baby loves playing with cups too. Thank you.
1 March 2021
Reply from mamatot
Thank you for taking the time to leave us a review, it's great to hear you appreciate out eco packaging. Eco packaging is very important to us :)
Fast shipping, beautiful products…
Fast shipping - my Liewood products were well priced and beautifully wrapped. I’m a very happy customer and would order from this site again! Thanks
31 January 2021
Unprompted review
Reply from mamatot
Thank you for your kind review, we're glad you loved our packaging :)
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