Mamedica is a first rate Company. My sign up was difficult as my GP provided a very basic overview of my history. The staff were great and by uploading evidence of treatments, courses etc the were abl... See more
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Review summary
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Just wanted to say a massive thankyou to Mamedica for a very swift easy sign up! had my first consultation today and they approved my prescription! thanks to Emily who I believe rang me as soon as... See more
Company replied
I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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this is my second review of mamedica and it's exactly the same as the last one! this is how a company should be run. from a very easy sign up to the excellent customer services from such friendly staf... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I was doing fine with another clinic…
I was doing fine with another clinic until Mamedica sold me a dream that turned into a nightmare\. I transferred, paid to join and provided all my medical records\.
My medication went missing\. I was told it was Royal Mail, yet both Royal Mail and Mamedica said it should **only be accepted by the named patient with valid ID** — so how did it end up elsewhere?
I gave them another chance\. My consultation was positive and I was happy with everything, yet my order was **cancelled on the day it was due to be dispatched**\.
Now they won’t communicate with me despite holding my records\. This has caused me **serious anxiety and depression I didn’t have before**\.
**This is medical care, not just customer service\. I believe this needs investigating\. Please think twice and do your research before trusting them with your treatment\.**
28 September 2026
Unprompted review
Reply from MAMEDICA
Thank you for contacting us and and sharing your experience. We are sorry to hear that the experience has not gone as expected and want to assure you that this is not the level of care we aim to provide here.
To allow us to investigate the complaint fully, we have requested additional information through a verified Trustpilot link so that we can locate your account on our database.
Thank you
The best clinic by far
The best clinic by far. I’ve been with Mamedica for a year now and I’m still super impressed with the care, support and professionalism they continue to provide, well into my medical journey. The staff are extremely helpful, friendly and know what they’re doing. Thank you!
29 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your fantastic feedback and continued support. We are pleased to hear that you’ve had such a positive experience with Mamedica over the past year. It is wonderful to know that our team has continued to provide you with the care, support and professionalism you deserve throughout your journey.
We really appreciate you taking the time to share your experience and your kind words about our team. Thank you for choosing Mamedica.
Big Up Adam!
I’ve been with Mamedica now for a couple of months and I could not be happier with how straight forward everything is! I spoke to a lovely man named Adam today who helped me with my prescription & answered any questions or queries I had with confidence & suggested some helpful information on how to medicate. Couldn’t be happier with this absolute life changing experience. Not had 1 headache or migraine since i applied & I used to have them nearly everyday. It’s impacted my life incredibly & I couldn’t recommend anyone more!
29 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your wonderful feedback. We are delighted to hear that your experience with Mamedica has been so straightforward and positive. It’s fantastic to hear that Adam was able to support you with your prescription, answer your questions, and provide helpful information.
Most importantly, we are so pleased to hear about the positive difference your experience has made to your day-to-day life. We really appreciate you taking the time to share your experience and your kind recommendation.
Never have I come across such a poorly…
Never have I come across such a poorly run company. Customer service non existent, shipping rules change every time you order
... I would highly recommend anyone thinking of using mamedica to look elsewhere
28 September 2026
Unprompted review
Reply from MAMEDICA
We are sorry to hear that you have been disappointed with your experience.
We have investigated the issue raised and can confirm that your prescription is currently post-dated. As soon as the prescription date becomes valid, it will be dispensed in accordance with the prescription.
We understand that this may have been frustrating, and we are sorry for any confusion or inconvenience caused. We appreciate your feedback and will continue to work on improving the service we provide.
Really good service always polite and…
Really good service always polite and very helpful
25 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind review. We are delighted to hear that you have found our service consistently polite and helpful. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
Very helpful chap on the phone made it…
Very helpful chap on the phone made it easy to get things going.Good service so far.
23 September 2026
Unprompted review
Reply from MAMEDICA
Thank you very much for your kind feedback. We are delighted to hear that you found our team helpful and that they made the process easy for you.
It is great to know you’ve had a positive experience with our service so far. We really appreciate you taking the time to share your feedback.
Extremely helpful
Very friendly, quick and professional support and service. Jodie has been especially helpful.
22 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback. We are delighted to hear that you found our support and service friendly, prompt and professional.
Thank you again for taking the time to share your experience.
I’ve recently signed up for mamedica…
I’ve recently signed up for mamedica last Friday, I was assigned Jodie to help with my onboarding process making sure everything was done quickly as possible. I’ve already received my confirmation that my uploaded documents had been successful and I was deemed eligible… Jodie was great from start to finish making sure I knew exactly what was needed to be done to get the ball rolling and that’s was all done in no time at all. Jodie was always polite, upbeat and just generally a great person to have guide me through it she done a great job… Thank you Jodie.
22 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that Jodie was able to make your onboarding process quick, easy and straightforward.
Thank you again for taking the time to share your experience and for choosing Mamedica. We wish you all the best on your treatment journey.
They charge £9.99 for a tiny 10ml…
They charge £9.99 for a tiny 10ml bottle of oil.
If the royal mail lose your item you won't get a replacement and they have 8 weeks to issue a refund.
DO NOT USE
22 September 2026
Unprompted review
Reply from MAMEDICA
Thank you for raising your concerns with us. We’re sorry to hear that you have been unhappy with your experience.
To allow us to investigate your complaint fully, please provide the requested information through the complaint form on this website. This will ensure that we have all the relevant details and can review the concerns you have raised appropriately.
Once we receive the requested information, we can look into the matter further and provide you with an appropriate response.
Fantastic customer service as always…
Fantastic customer service as always from the friendly staff , very helpful and understanding
21 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that you have found our team friendly, helpful and understanding. We truly appreciate you taking the time to share your experience.
The staff at Mamedica are very helpful
The staff at Mamedica are very helpful. I would like to especially thank Nicola Wiseman for all her help and support, she is always cheerful and happy to help and is patient with me. Also like to thank Vinny for his help. Very good company.
18 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that you’ve had such a positive experience with our team. Both Nicola and Vinny will be very happy to know that their support has made a difference.
Thank you again for taking the time to share your experience and for choosing Mamedica. We really appreciate it.
I had been with mamedica for a few…
I had been with mamedica for a few years,
Why the bad review?
I had got a prescription ordered, Royal Mail had signed for it (themselves) apparently left it on the doorstep!
Needless to say if it was actually left it certainly wasn’t there, no red slip, no id required like EVERY SINGLE TIME on delivery.
Let’s just call my prescription missing,
Mamedica WILL NOT BACK YOU even though Royal Mail have admitted to ‘leaving it on the doorstep’.
I’m in the hands of Royal Mail and their investigations, up to 8 weeks,
I will be out of medication and out of pocket until Royal Mail finish their investigation.
If this happens to you guys, I’m sorry, Mamedica will fob off to the Royal Mail.
Damn my consumer right, damn my money, damn my prescription.
Thanks for your help mamedica.
Your loyalty to me, i have the same loyalty to you guys now.
Fobbed of yet again as the reply to this will be
22 September 2026
Unprompted review
Reply from MAMEDICA
Thank you for raising your concerns with us. We are sorry to hear that you have been unhappy with your experience.
To allow us to investigate your complaint fully, please provide the requested information through the complaint form on this website. This will ensure that we have all the relevant details and can review the concerns you have raised appropriately.
Once we receive the requested information, we can look into the matter further and provide you with an appropriate response.
Mamedica is a first rate Company
Mamedica is a first rate Company. My sign up was difficult as my GP provided a very basic overview of my history. The staff were great and by uploading evidence of treatments, courses etc the were able to see I was a genuine patient. Consultation was good, follow up good, delivery of medication good. Highly recommended
21 March 2026
Unprompted review
Reply from MAMEDICA
Thank you for your lovely feedback.
We are really pleased to hear that our team were able to support you through the sign-up process and that you have been happy with your consultation, follow-up and medication delivery.
We really appreciate you taking the time to share your experience and for choosing Mamedica.
Every time I speak to dispensary…
Every time I speak to dispensary especially proffesional lovely lady called nicola just keeps me at mamedica.
She's ever so helpful and having a.d.h.d it's a bliss. I'm not good with online stuff but nicola does it with pure proffesionalism. Think she should be manager xx
18 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that Nicola has been so helpful and supportive whenever you’ have contacted the dispensary.
It is wonderful to know that she has made the process easier for you, particularly when navigating things online can be challenging. Nicola will be absolutely delighted to hear them your very kind words.
Thank you again for taking the time to share your experience and for choosing Mamedica. Your feedback really does mean a lot to us.
I contacted Mamedica looking for advice…
I contacted Mamedica looking for advice about medical cannabis treatment and was very disappointed with the service I received. I spoke with Emily, who showed very little care or understanding during the conversation. I felt judged from the start and was told I would not meet the criteria before my circumstances had been properly discussed. No information was provided about products or treatment options, and I left feeling dismissed rather than supported. Based on my experience, I would not recommend Mamedica.
17 September 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are sorry to hear that you felt judged and dismissed during your conversation with Emily and that you did not feel supported when seeking information about medical cannabis treatment.
We would like to investigate your concerns further. If you can provide the information requested through this website, we can locate the interaction and review what happened.
We appreciate you bringing this to our attention and would welcome the opportunity to investigate the matter properly.
We are sorry for the frustration and disappointment this matter has caused you and appreciate your patience while we have reviewed your concerns.
Nicola was extremely helpful with my…
Thank you Nicola, you were really helpful with my query.
16 September 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback. We are delighted to hear that Nicola was able to assist you and provide helpful support with your query.
The staff are extremely helpful and…
The staff are extremely helpful and polite. They deal with any issues you have very professionally and swiftly, calling you back as soon as they have sorted it out for you. Nothing seems too much for any of them.
15 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback. We are delighted to hear that you have found our staff to be helpful, polite, and professional. It is wonderful to know that our team has been able to resolve any issues promptly and keep you updated throughout.
We really appreciate you taking the time to share your experience, and we will pass your lovely comments on to the team.
Lifetime access scheme hidden fees
Paid for the lifetime access scheme. Attended appointment and was told next one would be in September.
Mamedica decided to book me a consultation in May without checking my availability or even informing me of the time.
They're now holding medical care to ransom until i pay a £50 missed appointment fee, rendering the £200 lifetime access scheme fee that I have paid absolutely useless.
Their stock is ok, slightly better than other companies, but I cannot access their stock due to the above.
Customer service has been severely unhelpful, I was told if i didn't want to pay the missed appt fee I could wait until my next appt in September, but I'm now told i need to pay the fee to have my consult in September. They repeatedly give incorrect information.
Prices are absolutely sky high compared with other providers.
I would recommend anyone considering the access scheme to avoid mamedica like the plague and instead go with a different budget provider.
8 September 2026
Unprompted review
Reply from MAMEDICA
We apologise for the frustration caused by the appointment booking, missed appointment fee, and inconsistent information provided. There are no hidden fees, as applicable charges are outlined in our Terms and Conditions. However, we acknowledge the concerns regarding the information provided and are currently investigating the complaint, including the appointment booking process, customer service advice, and missed appointment fee. We are currently investigating your complaint.
AMAZING CUSTOMER SERVICE
this is my second review of mamedica and it's exactly the same as the last one! this is how a company should be run. from a very easy sign up to the excellent customer services from such friendly staff.Big shout out to the lovely Nicola wiseman who answered my query yesterday. what really stands out is the fact that when you ring them you actually get to talk to a person and not a bloody automated system!! Keep up the fantastic service guys xx
14 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave another fantastic review. It means a great deal to us to hear that your experience continues to be so positive.
We are delighted that you have found the sign-up process straightforward and our customer service team friendly and helpful. We especially appreciate your kind words about Nicola Wiseman.
We are also pleased to hear that being able to speak directly with a member of our team has made a difference to your experience. We believe that providing a friendly and personal service is really important.
Thank you again for your continued support and for the wonderful recommendation.
Not one issue or complaint
Not one issue or complaint!
I'm very happy! Sunny and the team are just lovely to deal with.
10 September 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that you’ve had such a positive experience and that Sunny and the team have been so helpful and pleasant to deal with.
It is wonderful to know that you are happy with the service we provide, and we truly appreciate you taking the time to let us know.
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