Thankyou so much to Steven Singh who collected my car this morning! Follwing a message from him yesterday detailing the time of the inspection I prepped the car and made sure everything was ready for... See more
Company replied
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Day 3 of calling out CA Auto Finance and its third parties - RNW Compound in Liverpool - Crystal Collections - Manheim Cox Automotive For them provide answers on my missing documents... See more
Company replied
Ripping off customers returning their lease vehicle, going around it with the finest of toothcombs to pick out the most trivial of things to charge you with. They are a disgusting company clearly ther... See more
Company replied
Would have said no stars but can’t . Be very. Cautious about this company aligned with Auto Trader . A trade cash offer is made after a very slick sales team walk you through the first steps taking a... See more
Company replied
Company details
Written by the company
Manheim are a global, family owned business and a leading UK provider of integrated products and services for the vehicle remarketing sector. From vehicle auctions and inspections, to transport and reconditioning, Manheim connects up more of the vehicle remarketing chain, working closely with manufacturers, fleet operators and dealers to support the used vehicle market. Through unrivalled wholesale to retail know-how, strategically connected remarketing solutions and a uniquely forward-thinking approach, Manheim aims to bring you more value today and future-proof your business for tomorrow.
Contact info
Richmond Road 1, M17 1RE, Stretford, Trafford Park, United Kingdom
- 0333 136 1004
3.4
Average
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
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Thankyou so much to Steven Singh!
Thankyou so much to Steven Singh who collected my car this morning! Follwing a message from him yesterday detailing the time of the inspection I prepped the car and made sure everything was ready for his arrival. Steven was very professional, reassuring and very helpful. He explained everything to me and was very genuine, couldn't have received a better service! Thankyou so much Steven!
8 May 2026
Unprompted review
Reply from Manheim - Manchester
Thank you for taking the time to feed back. We're glad that you were satisfied with our services.
Injustice to Me
Day 3 of calling out CA Auto Finance and its third parties
- RNW Compound in Liverpool
- Crystal Collections
- Manheim Cox Automotive
For them provide answers on my missing documents and personal belongings!
CA AUTO FINANCE Customer team completed investigation and as expected, nothing was reviewed from what I see in their report!
AS A CUSTOMER, YOU DON’T MATTER TO THEM!
After my car got damaged while in possession of their third party and my documents and personal belongings went missing! CA Auto finance said they won’t hold liability because I’m not longer their customer as the car was fully paid
The missing documents and damaged car happened before I paid my car in full!
28 November 2025
Unprompted review
Reply from Manheim - Manchester
We’re sorry to hear about your experience. If this issue is still ongoing, please contact us at UKCA.customer.relations@coxautoinc.com so we can ensure your feedback is shared with the appropriate team.
Don’t fall for this scam.
Would have said no stars but can’t . Be very. Cautious about this company aligned with Auto Trader . A trade cash offer is made after a very slick sales team walk you through the first steps taking a video of the car and stills to confirm your declaration about the bodywork. ID proof sent and then a confirmation of the cash offer is made and a retrieval team are asked to come to your address to pick it up. An ex cabbie will come on his own and test drive it for you and pick up some micro chips on the panels and call this in, a scripted call centre tech then lowers the offer by 20%. Don’t haggle , walk away this is a scam! Just sold my car to another well known web based company for £3k more than they offered.
5 July 2024
Unprompted review
Reply from Manheim - Manchester
Thank you for your feedback. We are sorry to hear that you were unhappy with our car buying service.
To enable us to offer further support, please could you kindly direct your comments to instantoffer@manheim.co.uk. A member of the team will acknowledge your email within 24 hours and provide a written response within 5 working days.
Ripping off customers who have clearly looked after their vehicle
Ripping off customers returning their lease vehicle, going around it with the finest of toothcombs to pick out the most trivial of things to charge you with. They are a disgusting company clearly there to rip you off. Don't pay them a penny.
17 January 2024
Unprompted review
Reply from Manheim - Manchester
Hello carl, Please can you provide me the registration of your vehicle so that we can look into this further?
We appreciate returning a leased vehicle can be stressful. As such our inspection process is automated to remove subjective opinions. The Inspector will record everything they see, and the software will calculate damage charges. This means some damage will be recorded as report only, which means no charges will apply. As most leasing companies use BVRLA standards (British Vehicle Rental and Leasing Association) there is a rule set for charging for damage, which depends on a series of variables. These can be seen the BVLRA Vehicle Return Guide, we can arrange to send a copy to the customer. If the customer can supply us with a registration, we would be happy to explain our findings in further detail. It is not our intent to leave people feeling ripped off.
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