I placed an order on 29th March. ManoMano confirmed my order stating I should receive it by 2nd April, and provided an order number and a tracking number from the shipper. I checked the t... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.6
Average
16K reviews
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AVOID THIS WEBSITE
AVOID THIS WEBSITE. I bought a water heater that came to Spain from France. It took almost two weeks to arrive, then once I opened the box, it was damaged! I immediately contacted the merchant, as the ManoMano message service wasn’t working…
The merchant, SUN-CHAFFAGE, suggested that they would try to source a replacement part for ME to fix the heater…
We were already TWO WEEKS without hot water, so I told them that I wanted a refund. I was told, that as I had ‘changed my mind’ about the purchase, I HAD TO PAY FOR THE RETURN. The heater was DAMAGED. I did not change my mind.
I contacted ManoMano customer services, Diana Alvez, who allowed the situation to drag on for a further 8 days… Today I was informed that my case had been taken over by Vera. Vera told me that it was my issue, the merchant had offered to try to source a part for ME TO FIX THE HEATER… As such, they had made a satisfactory resolution!!!
So, I have a huge water heater, that is faulty and cannot be fitted - and ManoMano are happy that this is now resolved. I have issued a dispute with my credit card company, I will get my refund by way of chargeback. The heater is awaiting collection. I will NEVER use ManoMano again
4 April 2023
Unprompted review
Reply from ManoMano
Hello Robert:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Avoid ManoMano at all costs
Ordered last month a product that was never delivered. Still waiting for refund. Never again.
28 March 2023
Unprompted review
Reply from ManoMano
Hello Cho:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Diana was Excellent!
21 March 2023
Unprompted review
Reply from ManoMano
Hola, Bernadette:
Queremos agradecerte por tomarte un tiempo para escribir esta reseña relativa a tu experiencia de compra. Tu comentario refuerza nuestras ganas de seguir mejorando día a día para seguir brindando un servicio de máxima calidad.
Gracias por tus palabras gentiles hacia Diana, ella recuerda tu visita y ¡espera verte pronto!
Estamos muy agradecidos por clientes como tú y, ¡esperamos tenerte con nosotros por muchos años más!
Que tengas un buen día.
El equipo ManoMano
Return is a nightmare
Manomano acting as a middleman, seller ship goods directly to buyer. Shipment was delayed and it's separate delivery due to different sellers. If unfortunately you need to return it, CUSTOMER needs to find a courier to ship it and pay for it. I wouldn't recommend to use it.
6 February 2023
Unprompted review
Reply from ManoMano
Hello Li:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Theft!
Absolute scam!
Ordered Items on November the 23rd. (M221152257690)
After I hadn't received the order in Late December, I contacted the seller.
Seller informed me that they didn't have the items I requested and offered me an alternative in late December. I Refused and requested a refund. They decided to send me the incorrect items anyway, which I returned at expense to me. All throughout this, I have been been talking to customer care online and email with a representative called Dave, who have now stopped replying to me. 13th of January 2023 and I have yet to receive a refund and I am down £68.90. This has now been reported to my card provider, theft.
13 January 2023
Unprompted review
Reply from ManoMano
Hello Ewan
Thank you for your feedback. We strive to make the customer experience the best it can be and we are truly sorry that we were not able to meet your expectations on this occasion.
We have been able to verify that an agent is already in contact with you.
I will immediately provide him with the message you sent us so that he can contact you as soon as possible.
We remain at your disposal for any further questions.
Have a nice day.
The ManoMano Team
Avoid the website
The products come from all over the world and this is not being communicated. The delivery times get changed as they want and there is no customer consultant line or anything like it available.
My order would also be without sending costs as I ordered for a lot of money. Afterwards I see that there was € 42 delivery costs charged.
One package was coming from Firenze Italy to Valencia and it first said delivery in the next 2 days. This is impossible and it got stuck after 4 days somewhere in Spain. In the end I could cancel it by getting in contact with the Italien seller.
5 January 2023
Unprompted review
Reply from ManoMano
Hello Jan,
We're sorry to hear that your experience with ManoMano was not good.
We would like to know what happened with your order so we can do our best to keep improving and make sure it doesn't happen again.
If you need advice or support with a purchase or about a product, you can contact our experts by phone 931 228 573 or using the chat on our website.
They will help you in everything you need to ensure a good shopping experience.
Thank you and sorry for any inconvenience we may have caused you.
Do not buy from this company terrible…
Do not buy from this company terrible customer service I bought a mobile gas heater and paid over £100 for this and it broke down after 3 weeks when I emailed them they were telling me to try this,that .and the other and being a gas fire and a lady on her own I was unable to do this as I was afraid it might explode they were not helpful at all I have now told them that I will be contacting trading standards as I know my rights this appliance should have been exchanged without hesitation due to the fact that it is a gas fire and a safety issue once again do not buy from these people I never will
2 January 2023
Unprompted review
Reply from ManoMano
Hello,
We confirm that we have received your message correctly and we apologize for the inconvenience caused on this occasion.
Since you have not provided us with your order number or email, we invite you to reply to the message we have just sent you in order to help you resolve your issue as soon as possible.
We remain at your disposal for any further consultation.
All the best,
Item not as described and issues with refund
Bought a light that was described as dimmable but does not function with a dimmer switch. Item not as described. Currently having issues getting a refund despite the item not being as described or fit for purpose. Poor customer service.
31 December 2022
Unprompted review
Reply from ManoMano
Hello JR:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Not Very helpfull and its my worse…
Not Very helpfull and its my worse experience buying onine, AVOID AVOID AVOID!!!!
21 December 2022
Unprompted review
Reply from ManoMano
Buenos días,
Confirmamos haber recibido correctamente tu mensaje y te pedimos disculpas por las molestias ocasionadas en esta oportunidad.
Debido a que no nos has indicado ni tu número de pedido, ni tu correo electrónico, te invitamos a responder al mensaje que acabamos de enviarte para poder ayudarte a resolver tu incidencia lo antes posible.
Quedamos a tu disposición para cualquier otra consulta.
Un saludo,
El equipo ManoMano
I was told I would be issued a refund…
I was told I would be issued a refund within 24 hours from manomano on Wednesday 14th December. After calling and emailing multiple times to say I had not received the refund I was emailed today saying it would be another 7 days absolutely disgraceful customer service, my company uses manomano as well. I will report them to PayPal as this is how I paid for the item and go to my bank to make another claim if I do not have the refund by Wednesday 21st December.
18 December 2022
Unprompted review
Reply from ManoMano
Hello, Katie:
Thank you for leaving your feedback. We work very hard to make the customer experience great and we are truly sorry that we were not able to meet your expectations on this occasion.
We will contact you right away via email to help you resolve this issue.
We remain at your disposal for any further questions.
Have a nice day.
The ManoMano Team
Parcel delivered to the wrong…
Parcel delivered to the wrong address.This company are a total nightmare.They have no uk phone numbers & ignore emails.
1 December 2022
Unprompted review
Reply from ManoMano
Hello Chris:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
So Far, Excellent.
So Far, excellent and I will use again, far better than Amazon now.
5 October 2022
Unprompted review
Reply from ManoMano
Hola, Langton:
No podemos agradecerte lo suficiente por tus amables palabras acerca de nuestro servicio de atención al cliente. Tu reseña significa mucho para nosotros y nos hacer ver, ¡que vamos por el buen camino!
¡Estamos encantados de tenerte entre nuestros clientes y esperamos volver a verte pronto!
Que tengas un buen día.
El equipo ManoMano
Where is my order?M221152185265 I ordered 2 non return…
M221152185265 I ordered 2 non return valves on 22/11/ 2022, delivery for between 28/11/2022 and 30/11/2022. I am still waiting and to get an email address or any other form of contact is impossible, the page takes you in a circle and returns to the original place! I have had good service on larger more expensive items but not this time.
1 December 2022
Unprompted review
Reply from ManoMano
Hola, Mr Cain:
Gracias por haber dejado tu comentario. Nos esforzamos mucho por lograr que la experiencia cliente sea inmejorable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad.
Vamos a contactar contigo ahora mismo por correo electrónico para ayudarte a resolver esta incidencia.
Quedamos a tu disposición para cualquier otra consulta.
Que tengas un buen día.
El equipo ManoMano
Shocking Delivery Service
I recently boughty a shower enclosure. Before ordering it it stated delivery expected between 21st and 23rd November. Which was fine as I knew someone would be available at the delivery address. But after I placed the order it changed to 22nd to 24th.. 24th came and still nothing. I contacted ManoMano to chase this up as there was no update on the very basic tracking. They emailed me to say it will be delivered today (Friday). So I made sure someone would be in. I replied to the email asking if I would be contacted with a delivery time slot absolutely no response. So they waited and waited all day no word about delivery. Tracking system is useless. Then at 22.24 last night I get a phone call from a mobile. It's the delivery driver I'll be there in 4 mins half 10 at night in a Friday it was delivered. What has made this worse is they just dumped it at the door and left. Now the problem was it was being delivered to my parents address and it was only my mum that was in at the time and they didn't even help to put the item in the garage they just dumped it and left. So she had to move them herself into the garage. She's 60.
25 November 2022
Unprompted review
In view of the numerous poor reviews I…
In view of the numerous poor reviews I will not be ordering the ceramic heaters that I was initially interested in buying, sorry but so many people cannot be all wrong!
21 November 2022
Unprompted review
Reply from ManoMano
Hello Neil:
We are sorry to hear your words before making a purchase.
If you have any questions, we are here to help you.
Kind regards
DO NOT BUY ELECTRICAL ITEMS!!!!! Had a problem with lights that i…
Had a problem with lights that i purchased, the were wired up by the Electrican then deemed unsafe after they blew all out electrics and burnt all our wiring. Spoke to some 1 in customer service and was told they will get back to me and guess what……..never heard anything since what a waste of £60
21 November 2022
Unprompted review
Reply from ManoMano
Hello Philip:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
We bought a shower enclosure from…
We bought a shower enclosure from ManoMano. It's totally unfit for purpose. I've tried several times and more than one plumber has tried to seal the piece of junk. ManoMano weren't interested even when pursued via PayPal. I'm now ripping out a totally unused shower enclosure as it leaks like a sieve. Worst online company we've ever dealt with. Would 100% never use or recommend them ever again.
1 October 2022
Unprompted review
Reply from ManoMano
Hello:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Vendedores fraudulentos escondidos tras…
Vendedores fraudulentos escondidos tras una plataforma de venta aparentemente seria
10 October 2022
Unprompted review
Reply from ManoMano
Buenos días, Esther:
Confirmamos haber recibido correctamente tu mensaje y te pedimos disculpas por las molestias ocasionadas.
Debido a que no nos has indicado ni tu número de pedido, ni tu correo electrónico, te invitamos a responder al mensaje que acabamos de enviarte para poder ayudarte y resolver tu incidencia lo antes posible.
Quedamos a tu disposición para cualquier otra consulta.
Un saludo,
El equipo ManoMano
Damaged goods
I’ve just received my two kids mattresses for delivery was late. But they after opening and rolling them open you can see one mattress is very damaged. You can’t contact them it crazy..
M221051376931 ( my order number
4 November 2022
Unprompted review
Reply from ManoMano
Good morning,
We confirm that we have correctly received your message and we apologize for any inconvenience caused.
Since you have not provided us with your order number, your e-mail address or your name and surname, we invite you to reply to the message we have just sent you so that we can help you and resolve your problem as soon as possible.
We remain at your disposal for any further questions.
Best regards,
The ManoMano team
Wait for it…. Standard try and make you look like a fake response
Unfortunately we have been unable to locate your order using the details provided standard response to anyone giving bad feedback??? Funny that.
Received a piece of useless tat. Asked for a refund. Was interrogated by email about the reasons for a refund request? Demanding photographs and just generally rude.
I thought we had consumer rights? Unfit goods and mid sold goods and cooling off periods and all that stuff?
Was then sent a link to a shop full of more tat (a virtual pound shop/jumble sale) and told to take photos of products I wanted up to the value of the refund requested. These would then be posted out to me ……. Instead of a refund?
Erm Really?
Erm No!
I don’t want any more of your stuff I just want a refund.
Oh and by the way if you sell a product as two speeds. Is it normal for on and off to be the two speeds?
Dog nail file. Wouldn’t file a cocktail stick. Using either of the available two speeds.
Update. We do not have the necessary details. No. But you do have my money and confirmed receipt using the email address provided. I’m no detective but surely??????
3 November 2022
Unprompted review
Reply from ManoMano
Hello Miss GH:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
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