manorestore.com Reviews 19

TrustScore 3 out of 5

3.1

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Company details

  1. Shoe shop

Written by the company

Manore Store est la marque N°1 d’espadrilles au Maroc depuis 2018. Nous proposons des modèles inspirés des grandes marques, à des prix accessibles. Nos produits ne sont pas originaux, mais ce sont des alternatives de haute qualité, soigneusement sélectionnées pour leur confort, leur style et leur finition. Nous offrons la livraison gratuite partout au Maroc et le paiement à la livraison après vérification, afin de garantir une expérience d’achat simple, transparente et sécurisée. Notre équipe met un point d’honneur à assurer un service client réactif et professionnel, avec un suivi de chaque commande du début à la fin. Rejoignez des milliers de clients satisfaits à travers tout le royaume.


Contact info

3.1

Average

TrustScore 3 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Ignoring costumers after a bad serice called SCAMMING

Very disappointed with my experience with Manore Store.
The product I received was not as described on the website, and even though customer service promised a refund, I haven’t received any response for several days despite multiple follow-ups.
This lack of professionalism and respect for customers is unacceptable. I do not recommend this store.
At least reply to my messages and say NO ,do not ignore your costumers

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional company and rude…

Unprofessional company and rude customer service.
They’ll probably reply here with a polite, well-written message to look good publicly — but in private, they ignore you or respond rudely. Totally unacceptable experience.

3 October 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

📢 À l’attention de nos clients et visiteurs :

Nous tenons à clarifier que cette personne n’a jamais passé de commande sur notre site Manore Store.
Nous prenons très au sérieux chaque avis laissé par nos véritables clients, mais nous ne pouvons pas accepter qu’une personne non cliente porte des accusations mensongères sur notre service.

Chez Manore Store, chaque échange client est enregistré et suivi avec transparence.
Nous assumons nos erreurs lorsqu’elles existent, mais nous ne tolérons pas les faux avis destinés à nuire à notre image ou à tromper le public.

Nous invitons donc nos clients à se référer uniquement aux témoignages vérifiés et à nos canaux officiels de communication pour juger de la qualité réelle de notre service.

– L’équipe Manore Store

Rated 4 out of 5 stars

It could have been better but the delay…

It could have been better but the delay of a whole week made it like that

5 October 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

Thank you for your feedback 🙏
We sincerely apologize for the delay — it’s never our intention to keep our customers waiting.
We’re glad you still received your order and we’re already working to improve our delivery times to make your next experience smoother and faster 🚚✨

– The Manore Store Team

Rated 5 out of 5 stars

Rapport qualité & prix Top 🤩

9 October 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

Merci beaucoup pour votre retour 🤩
Nous sommes ravis que vous soyez satisfait du rapport qualité/prix !
Votre satisfaction est notre plus belle récompense 💛
– L’équipe Manore Store

Rated 2 out of 5 stars

Horrible customer service

The customer service was very ignorant after sending me a different variant than the one I had chosen when ordering. They never offered me a refund but instead they promised me another pair variant as compensation, which they never delivered and started ignoring messages while I tried to reach out for 2 weeks. I wouldn't recommend buying anything from here.

30 July 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

We are truly sorry to read your review and for the inconvenience caused. 🙏

We would like to clarify that we processed your exchange request and shipped the replacement pair as agreed. However, since you refused the delivery, the exchange could not be completed.

As for the second pair that was offered as a goodwill gesture, it could not be sent because the initial exchange was not accepted.

We remain available to assist you if you wish to proceed with the exchange again. Your satisfaction is important to us, and we regret this misunderstanding.

Best regards,

Rated 4 out of 5 stars

Great prices

Great prices, and awesome service

1 July 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

Thank you so much for your kind words! 😊
We're glad you enjoyed our prices and service — we always aim to offer the best value and support to our customers.
see you soon for your next order! 😉

Rated 5 out of 5 stars

Excellent quality

Excellent quality

1 July 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

Thank you so much for your feedback! 🙏
We’re thrilled to hear that you’re satisfied with the quality of our products 💯
Your support means a lot to us.
Looking forward to serving you again soon at Manore Store

Rated 1 out of 5 stars

biggest scammers

biggest scammers

1 April 2025
Unprompted review
manorestore.com logo

Reply from manorestore.com

Bonjour,

Nous regrettons sincèrement que vous ayez eu une mauvaise impression de notre service.
Cependant, nous ne trouvons **aucune trace de votre commande** dans notre système.

Chez Manore Store, nous servons **plus de 1000 clients par mois** et faisons de notre mieux pour satisfaire chaque client à travers un service transparent, des réponses rapides, et un SAV réactif.

👉 Si vous avez rencontré un problème réel, merci de **nous contacter avec votre numéro de commande** pour que nous puissions le résoudre au plus vite.
Nous restons à votre disposition.

L’équipe Manore Store

Rated 1 out of 5 stars

Bad Quality

Bad Quality, Matchriwch mn had Store, khdeet Nike air Jordan low feeha Adidas f Ticket 😂🤦🏻 b 730dh ya 7easra sberdila masawyach 100dh.
Nssab makayjawbch ela les messages.

7 October 2024
Unprompted review
manorestore.com logo

Reply from manorestore.com

Salam,

Merci pour votre message. D’abord, nous sommes désolés si la paire que vous avez reçue ne vous a pas convenu.

📌 Nos produits sont **des répliques haut de gamme**, et cela est **clairement mentionné sur notre site** pour éviter toute confusion.
📦 En ce qui concerne le modèle que vous avez reçu, si vous estimez qu’il ne correspondait pas, il fallait nous contacter dans les **48h après réception**.

Nous répondons chaque jour à **des centaines de messages** – mais pendant les périodes de forte affluence, il peut y avoir du délai, et on s’en excuse.

🎯 Notre objectif n’a jamais été de tromper, mais de rendre accessibles des modèles rares à des prix abordables.
Et nous avons des centaines de **clients satisfaits qui laissent des avis 5 étoiles**.

Merci de votre compréhension,
L’équipe Manore Store

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