Mantis Mayhem Reviews 36

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The mantis and spiders are always so healthy and Kelly goes out of her way to accommodate for you. The live food they sell is also of a high quality. Highly recommend mantis mayhem.

Rated 5 out of 5 stars

Had an order this month and they answered all my questions, before I ordered, whilst I waited and after it arrived. My spider, a Johnsoni, a species that is hard to find (as they are often Ardens mi... See more

Company replied

Rated 5 out of 5 stars

Great quality and very well priced. I bought some green bottle casters which are notoriously hit and miss, however I received a good quantity and the hatch rate so far has been very good, definitely... See more

Company replied

Rated 3 out of 5 stars

My spider was well packed, i ordered a Widow Jumping spider, although it most definitely isn't an I5 spider and is still teeny tiny. I had some problems with delivery given the delivery guy was carele... See more

Company replied

Company details

  1. #182 of 266 best companies in Pet shop

Written by the company

Mantis Mayhem is a UK-based specialist business dedicated to the supply of praying mantises and jumping spiders, alongside purpose-built enclosures and carefully selected accessories designed to support successful long-term keeping. Our work is driven by genuine experience, attention to detail, and a strong commitment to customer satisfaction. We understand that purchasing live invertebrates requires trust. For this reason, we place great importance on clear communication, accurate listings, and dependable, well-organised shipping. Every order is prepared with care, and we aim to ensure that customers feel confident and informed from the moment they place an order through to delivery and beyond. Customer care does not end once an order arrives. We pride ourselves on providing reliable after-sales support and practical guidance, helping customers feel supported should they have questions or concerns. If something does not go as expected, we take responsibility and work quickly to find a fair and reasonable solution. Our approach is always customer-focused, transparent, and professional. With hands-on experience working with both praying mantises and jumping spiders, we strive to maintain high standards across everything we offer. Whether serving first-time keepers or experienced enthusiasts, our goal is to provide a dependable service built on consistency, knowledge, and respect for our customers. At Mantis Mayhem, we value long-term relationships, positive experiences, and honest feedback. Customer trust is central to our business, and we continuously aim to improve by listening to our community and maintaining the standards they expect.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great customer service

We ordered a couple of mantis from mantis Mayhem and they were going to arrive the day i was at work. I got in touch with them to ask if the address could be changed to my work place. They Sorted it all out for me. My little critters arrived safe and sound. Both are happy and healthy. The customer service was amazing, I'll definitely be buying from them again.

6 January 2026
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Reply from Mantis Mayhem

Thank you for the five-star review, Jane. We are really pleased we could help with the delivery change and that your mantises arrived safely and healthy. Your kind words about our customer service mean a lot to us, and we truly appreciate your support.

Rated 5 out of 5 stars

It came well packaged and alive all…

It came well packaged and alive all good super good timing too!

29 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review, Riylee. We are pleased to hear everything arrived well packaged, healthy, and on time. Your support is very much appreciated.

Rated 5 out of 5 stars

The team at Mantis Mayhem are great

The team at Mantis Mayhem are great! It’s not often I give 5 stars but the service I have always received 100% justifies the solid 5 stars! Brilliant products and a great range of live food, mantises and more at amazing prices! I order regularly and wouldn’t go anywhere else. Highly recommended!

5 January 2026
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Reply from Mantis Mayhem

Thank you for the five-star review, Johnny. We really appreciate your continued support and kind words. It means a lot to hear that our service, products, and range consistently meet your expectations. Thank you for the recommendation and for choosing Mantis Mayhem , we are always happy to support you.

Rated 5 out of 5 stars

Great fast and helpful company

Great fast and helpful company. Products are second to none.

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are pleased to hear you found our service fast and helpful and that you are happy with the quality of our products. Your support is greatly appreciated.

Rated 5 out of 5 stars

Great products

Great products. Well packed. Always in good health.

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are pleased to hear you were happy with the quality, packaging, and health of the animals. Your support is greatly appreciated.

Rated 5 out of 5 stars

No complaints here

Superb
Quick postage
Great stock

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are glad to hear you were happy with the fast postage and our stock. We really appreciate your support.

Rated 5 out of 5 stars

Great service

Ordered a lovely little orchid mantis and fruit fly culture
All delivered the next day
Tempted to get a mystery box in the new year

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are pleased to hear your order arrived quickly and that you were happy with your orchid mantis and fruit fly culture. We really appreciate your support and look forward to your next order.

Rated 5 out of 5 stars

Always sent quickly and well packaged

Always sent quickly and well packaged. Thank you

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are glad to hear your orders always arrive quickly and well packaged. Your continued support is very much appreciated.

Rated 5 out of 5 stars

Best acrylic enclosures in uk

Great products , good quality and excellent customer service.

18 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are delighted to hear you are happy with the quality of our acrylic enclosures and our customer service. Your support means a lot to us.

Rated 5 out of 5 stars

I was kept up to date with my order…

I was kept up to date with my order from start to finish and my mantis arrived very quickly, safe and well.

17 December 2025
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Reply from Mantis Mayhem

Thank you for the five-star review. We are pleased to hear you felt well informed throughout and that your mantis arrived quickly and safely. Your support is greatly appreciated.

Rated 3 out of 5 stars

Spiderling size doesn't seem I5

My spider was well packed, i ordered a Widow Jumping spider, although it most definitely isn't an I5 spider and is still teeny tiny. I had some problems with delivery given the delivery guy was careless and threw my package on it's side on my doorstep, definitely would recommend paying the higher price for shipping.

16 December 2025
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Reply from Mantis Mayhem

Thank you for taking the time to leave a review and share your experience. We are glad to hear your spider arrived well packed, but we are sorry for the confusion regarding the instar size and for the delivery issues you experienced. We understand how important accuracy is when ordering spiderlings, and we will be reviewing our descriptions to make them clearer and avoid any discrepancies in the future. Unfortunately, courier handling is outside of our direct control, but we do our best to package all live animals securely.

Rated 5 out of 5 stars

Mantids

Excellent quality and service

21 November 2025
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Reply from Mantis Mayhem

Thank you very much for your five-star review. We are delighted to hear that you were happy with both the quality of our products and our service. Your support is greatly appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

This company is brilliant

This company is brilliant. Quick delivery, good communication. Always there if you have any questions. Recommend 100%.

16 December 2025
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Reply from Mantis Mayhem

Thank you very much for your kind words and five-star review. We are really pleased to hear that you were happy with the delivery speed and communication. Providing reliable support and being available to answer questions is very important to us, so your feedback truly means a lot. Thank you for the recommendation and for choosing Mantis Mayhem — we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great seller and breeder

Great seller and breeder. Any jumping spiders I have bought have been lively and healthy. Live food bought is good size and as expected. Would recommend.

11 December 2025
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Reply from Mantis Mayhem

Thank you very much for taking the time to leave us a five-star review. We are delighted to hear that your jumping spiders arrived healthy and active, and that you have been happy with the quality and sizing of the live food. We take great care in both our breeding and after-sales support, so your recommendation truly means a lot to us. Thank you for choosing Mantis Mayhem, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service. The team at Mantis Mayhem never fail to send beautiful, healthy mantises & quality feeders. The packing is always spot on, the communication is exceptional & it's very clear to see the passion they have.

16 December 2025
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Reply from Mantis Mayhem

Thank you so much for your fantastic five-star review. We are truly grateful for your kind words and continued support. It means a great deal to us to hear that you are consistently happy with the health of our mantises, the quality of our feeders, and the care taken with packaging. Clear communication and genuine passion for what we do are at the heart of Mantis Mayhem, so your feedback is incredibly encouraging. Thank you again for your trust, and we look forward to supporting you in the future.

Rated 2 out of 5 stars

Confusing description

The description for a female mantis was poorly described resulting in me receiving the wrong thing.

2 August 2025
Unprompted review
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Reply from Mantis Mayhem

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the description caused confusion and that you did not receive what you were expecting. This is certainly not the experience we aim to provide. We take accuracy in our listings very seriously and will be reviewing the description to ensure it is clearer moving forward. We appreciate your feedback, as it helps us improve our service for all customers.

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