Mapleleafphoto Reviews 560

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them negative I would. I purchased my camera and a 3 year warranty thru them. Thought I had luck getting warranty work done just before it expired. Nope. They were responsive when I wa... See more

Rated 2 out of 5 stars

No. Your $20 offer will not encourage me to buy from you guys. The camera I purchased took 3 weeks to arrive with little to no communication. I called them got hung up on and ignored. I thought I was... See more

Rated 5 out of 5 stars

I am more than happy with the 200mm lens that I received from Maple Leaf Photos. I am an avid photographer and I enjoy taking pictures and submitting them for contests. I've won a few contests and rec... See more

Rated 5 out of 5 stars

If you want to call yourselves Maple Leaf Photo and pretend you are Canadfian then favor is American and favour is Canadian. Therefore the title shold be "Can you do us a 2 minute favour?". Should y... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful!

Maple Leaf Photo helped me explore and enter the interesting world of Fujifilm. They were polite, knowledgeable and efficient. Merci!

9 September 2021
Unprompted review
Rated 1 out of 5 stars

I sent my Canon 6d Mark II for repair…

I sent my Canon 6d Mark II for repair in 2020 (because it came in as a faulty product - defect on the main sensor).

It took Maple Leaf Photo months to repair & send it back. The saddest part is that the battery I sent in the camera did not come back. Probably lost or stolen during repair.

I am only writing this here because they asked me to rate my experience. I already learned the hard way that I should not buy a camera from them --or send spare parts.

8 September 2021
Unprompted review
Rated 1 out of 5 stars

Good service, NOT!

I've been buying from you guys sins couple years now.
This year, I've had the worst service from you. Not even a phone call about my order that was cancelled the day after I've ordered it on your website, even when it was marked as available. Anyway, the emails you sent me were not nice and not cooparative! Sorry, but I went elsewhere for this year, and the next ones. FOR SURE!

8 September 2021
Unprompted review
Rated 5 out of 5 stars

Way Better than expected!

Honestly, I did not expect such great service. First, the price was amazing, way lower than others, so I wasn't sure what to expect. I ordered an ND filter, arrived fast, great quality, BUT I ordered the wrong size (my fault), I sent an email explaining my mistake and asking if they carried a step up ring. I DID NOT GET A REPLY, INSTEAD, I got the step-up ring couriered to me with a couple of days, free, no questions asked. I will absolutely use these guys again! This is fantastic service.

28 July 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this place

ordered a product that was listed as in stock my money was taken instantly and I never received the product. i tried reaching out to their customer service and have received no response.

24 May 2021
Unprompted review
Rated 1 out of 5 stars

I found this site after I had ordered…

I found this site after I had ordered from MLP. It had been a couple days since I placed an order for an in stock lens. Pay Pal took the money from my account on day three so I expected a shipping notice or a tracking number. Nothing. Then I found this page and got scared. All the bad stories here were happening to me. The weekend passed and on Monday morning at 9am I called. Voicemail saying they would be closed that day and the next day. Skip ahead two days and it just goes on and on. If you were fortunate enough to pay using Pay Pal starting the complaint process changes their attitude quick. I have received my refund via Pay Pal and it took less than a day once I involved Pay Pal. Don't sit and stress waiting for these guys to do the right thing. They won't. Not sure what their game is but I consider myself lucky it only amounted to a week of extreme stress for me.

19 May 2021
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience dealing with Maple Leaf Photo. I received my product exactly as described and even though it was over the Christmas period, in a timely fashion. The prices can not be beat. I will definitely shop here again.

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Helpful people

Helpful people, great prices, the desire to make things right, fast delivery times…all these things are going to speed up my next purchase. Check Maple LEAF photo first.

26 April 2021
Unprompted review
Rated 5 out of 5 stars

Good personal service and quick delivery

I bought an Osmo mobile unit and was very happy with the service. A customer service rep repeatedly answered all of my questions before I ordered. He was very patient with me. At the end of the conversation he helped me place the order and it arrived pretty quickly. Very satisfied with the product and the service. Would recommend using Mapleleafphoto.

16 April 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look