"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
Company replied
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Review summary
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I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume. Excellent price and looking forward to purchase new one in near future. Than... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
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Replied to 93% of negative reviews
Typically replies within 2 weeks
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Excellent customer service!
Excellent customer service!
I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing!
Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.
16 March 2026
Unprompted review
Reply from Maple Prime
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and professionally, and that you’re happy with the fragrances and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
100% Authentic & Fast Shipping – Just watch the versions
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"
17 March 2026
Unprompted review
Reply from Maple Prime
Thank you very much for your thoughtful and detailed feedback. We are truly pleased to hear that you had a positive experience and that you are satisfied with the authenticity and delivery of your order. We sincerely appreciate you bringing the listing discrepancy to our attention. Your feedback is incredibly valuable, and we are actively working to ensure that our product images accurately reflect our current inventory to avoid any confusion. Thank you once again for your support and understanding. We genuinely look forward to the opportunity to serve you again in the future.
Smooth buying experience from start to…
Smooth buying experience from start to finish.
22 January 2026
Reply from Maple Prime
Thank you for your kind feedback! We’re delighted to hear that you had a smooth buying experience from start to finish. We truly appreciate your support and look forward to serving you again.
Overpriced garbage
Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.
16 March 2026
Unprompted review
Reply from Maple Prime
Hi,
Thank you for your feedback—we’re sorry to hear about your experience.
Unfortunately, your order was affected by a pricing error and had to be canceled. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused.
The discount offered was intended as a gesture of goodwill, though we understand it may not have met your expectations.
If there’s anything further we can assist you with, please feel free to reach out.
Order 23161985 return
Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.
1 March 2026
Unprompted review
Reply from Maple Prime
We’re very sorry to hear about this experience and truly apologize for the frustration caused.
This situation does not reflect the level of service we aim to provide, and we completely understand how disappointing it must have been—especially given that the issue originated from a listing error on our end. Please know that we are currently making internal corrections to prevent situations like this from happening again, including improvements to our listing accuracy and return handling processes.
Our team has also reached out directly to offer a solution and compensation for the inconvenience caused. We truly value our customers’ time and appreciate the opportunity to make this right.
Thank you for bringing this to our attention.
Reply from Maple Prime
Thank you so much for your wonderful feedback! We truly appreciate your support and are glad to hear you’re happy with our fast shipping and pricing.
Amazing customer service
Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly
27 January 2026
Unprompted review
Reply from Maple Prime
Thank you so much for your kind words! We’re truly glad we could resolve the issue quickly and provide a positive experience. We sincerely appreciate your support and look forward to serving you again.
I’ve had the Paco one million elixir…
I’ve had the Paco one million elixir before and this is a 1 to 1 I honestly can not tell the difference.
3 March 2026
Unprompted review
Reply from Maple Prime
Thank you for sharing your experience! We’re happy to hear that the fragrance met your expectations and matched what you were hoping for.
Great customer service and legit product
A bit skeptical at first obviously with discounters but everything was legit and the customer service was quick and helpful 👍🏼
1 February 2026
Unprompted review
Reply from Maple Prime
Thank you for your kind words! We’re glad to hear that your experience with our products and customer service was positive. We truly appreciate your trust and support.
A+++ Discounter
I’ve had issues with my order and every time their customer service has reached out promptly and handled the situation above and beyond. Fast shipping and great prices. In terms of fragrance discounters, I would rate them A+++. I recommend them every time.
24 February 2026
Unprompted review
Reply from Maple Prime
Thank you so much for your kind words and continued support! We truly appreciate your trust in us and are always here to help. It means a lot to know you’ve had a great experience with our customer service, shipping, and prices. We look forward to serving you again soon!
My favorite daily fragrance
My favorite daily fragrance, the opening is Leathery, Woody but after 10-15 mins the scent switches and smells luxurious.
24 February 2026
Unprompted review
Reply from Maple Prime
Thank you for sharing your experience! We’re so glad to hear it’s your favorite daily fragrance. That smooth transition from a leathery, woody opening to a luxurious dry-down is truly special. We appreciate your support and look forward to serving you again!
They have any perfume you are looking for!!
Finding the perfume I've been looking for and at a great price
20 February 2026
Unprompted review
Reply from Maple Prime
Thank you for your detailed feedback on our product. We are glad to hear that you found it to be a great value for the price. We look forward to serving you again in the future.
Bad Amazon! Bad!
This is more a review of their storefront on Amazon since my review of the fake fragrance I got on their somehow “violates community guidelines” when all I say in the review is “I received a fake.” And I also can’t leave seller feedback since every time I try, it gets deleted. So hopefully this catches the attention of the folks at Maple Prime and customers who see their storefront on Amazon.
I know Amazon is responsible for the fulfillment, but I’m sure there are a lot of people who don’t. Amazon is sending customers fake fragrances and tarnishing this company’s brand. I know it’s always a 50/50 shot with Amazon, but when I saw a highly rated seller I let my guard down a bit. Lesson learned.
Buyers beware!! Maple Prime’s reputation means nothing when all they’re doing is posting items on their storefront while Amazon fulfills the orders with whatever garbage they have at their warehouse, fake or not. And the worst part is the “100% legitimacy guarantee” in the seller description, with no way to return the bottle of rubbing alcohol I received.
So if you get duped, just submit a refund request for a defective item and never order from Amazon again. Jomashop has notoriously bad shipping, but I’ll settle for a true legitimacy guarantee. Sorry Maple Prime… I can’t get behind a business that allows that to happen for some cheap money.
6 February 2026
Unprompted review
They have not ship my order yet
They have not ship my order yet , they said was going to be 3-4 days, and I don’t like it
15 February 2026
Unprompted review
Reply from Maple Prime
Hi there,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delay. We are currently reaching out to you directly to clarify the product’s processing time and provide an update on your order. Our team is also happy to assist with any options that may work better for you. Please don’t hesitate to reply to our message—we’re here to help.
I ordered over a week ago and still…
I ordered over a week ago and still hasn’t received or been shipped out.
14 February 2026
Unprompted review
Reply from Maple Prime
Hi, thank you for your feedback.
We’re sorry for the delay and any frustration this caused. We’ve reached out to you directly to explain the product’s processing time and shared the available options moving forward.
Please feel free to reply to our message so we can proceed with the option that works best for you — we’re here to help and truly care about your experience.
Placed an order 10 days ago and still…
Placed an order 10 days ago and still no shipping update or anything. Very unprofessional. Do not recommend this website.
14 February 2026
Unprompted review
Reply from Maple Prime
Hi, thank you for your feedback.
We apologize for the delay and for any frustration this may have caused. We’ve been in contact with you to explain the product’s processing time, and we appreciate your patience while the order continues to move forward.
If you have any additional questions or need further assistance, please don’t hesitate to reach out — we’re here to help.
Maple Prime went above and beyond to…
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from every site there is. Highly recommend Maple Prime!
10 February 2026
Unprompted review
Reply from Maple Prime
Thank you so much for your incredible feedback. We truly appreciate your trust and support, especially given your experience in the fragrance world. It means a lot to us that we could provide a service that stood out. We look forward to serving you again soon.
The Candee perfume was really AWFUL
The Candee perfume was really AWFUL. NO sweet notes! Just a flat BAD SMELL
11 February 2026
Unprompted review
Reply from Maple Prime
Hi, thank you for sharing your feedback.
We’re sorry to hear that the fragrance did not meet your expectations. Scent preferences can vary greatly from person to person, and we understand how disappointing this can be.
We’ve reached out to you directly to further assist and offer a solution. Please feel free to contact us anytime — we’re always happy to help.
Reply from Maple Prime
Thank you for your wonderful feedback! We’re so glad you found the ordering process easy and the shipping fast. We truly appreciate your support!
Reply from Maple Prime
Thank you so much! We truly appreciate your support and are so happy you love our website.
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