Marc O'Polo Reviews 

UPDATE: I recieved a resonse 66-days after my initial email, and was refunded 5 working days later. I was also under-refunded by around £15 I literallty just have to laugh....

I ordered over £352.00 worth of polo-shirts on 15th February this year. On the March 8th I went to my account to print a returns slip but THEIR RETURNS SLIP IS BLANK - NO ADDRESS/BARCODE just a blank PDF.

I emailed on March 9th but exactly 1-month later i'm still awaiting a response - their telephone lines also don't work either.

This company operates likes a ponzi scheme, utter scam, atrocious customer care and i'd go as far as saying that they're criminals.

They also do not reply to anybody's review on here stating the further fact they're as everybody is describing...

Update 2: I contact my insurance company, my credit card company and my bank. As soon I complained about the company not issuing a refund Marc O'polo issued a refund within the next day or so. If you have a situation where you can't get a refund from them don't waist your time and contact your financial institution through which the payment was issued.
Update: For the lack of a better word Marc O'polo are thieves. I placed my order GE3594641618NL on March 4th. I received my order 10 days later and attempted to make a return for some of the items. Their website won't create a RMA or a return label automatically. I contacted their customer support at least 10 times. After multiple messages on social media (facebook & instagram), my posts, stories & comments one of the managers finally sent me a shipping label. I returned all items (fedex tracking 771680432285) and the parcel was delivered to Marc O'polo on April 3rd, so MORE THAN A MONTH ago. No confirmation, no refund. I contacted them multiple times via email, direct messages - still no reply. Marc O'polo owes me about $1000 USD. I seriously start thinking about starting an arbitration/court procedure against this company.
Placed an order; received an order, tried to make a return. The return portal doesn't work. I tried to contact them by phone, their phones aren't working; I tried to reach them via email, they don't reply. I tried Social media: their social media team is responsive but is not connected to their customer support so they apologize but NOTHING changes. I am left with things I can't use and with $1000 frozen/lost. AVOID at all costs.

Unfortunately I haven’t read the reviews and once more they scammed a customer.

I am extremely disappointed with the services of Marc O'Polo. I absolutely love their clothing, but their customer service is non-existent. I placed an order on January 25th, and was pleased to see that all fees and taxes had been paid according to the notification on their website. However, when I received the package, I was asked to pay an import tax of £61.96, which I was not informed of prior to my purchase.

I sent an email to their customer service team on February 3rd, but to date, I have not received any response. It is frustrating that as a valued customer, my inquiries have been ignored, and no resolution has been provided.

I had hoped for assistance in resolving the issue of the unpaid import tax, but instead, I received an email stating that my goods were returned as they had not properly paid taxes. It is unacceptable that a company would make false promises regarding fees and taxes and then not address the issue when a customer is impacted.

I cannot recommend Marc O'Polo to anyone given this experience. While their clothing may be of high quality, their customer service is lacking, and they cannot be trusted to deliver what they promise. It is disappointing to see a company neglect their customers in such a way, and I would strongly advise anyone to seek other options for their clothing needs

Reading the reviews it looks like we have all been done by this awful company! I paid for a jacket on 22/1/23 with a 2/3 working days delivery date. After 3 attempts trying to contact Marc O'Polo still no reply it's now 26/2/23!

My paid order was cancelled (reason: item no longer unavailable) 3 week ago. Contacted customer service multiple times over phone and e-mail: email - no reply whatsoever, phone - customer service unable to give updates, transfer to manager or to financial department or to give a deadline. I am asked to be patient and wait, how long? worst experience ever, never again

Worst store I've ever ordered from. I've been waiting for the jacket for 4 weeks now. Additionally, there is no customer service at this store. Last time I order something from them.

Worst ever.Paid £399 for jacket including VAT Sent from Germany, got Custom charges of £127 not excepted. Contacted Marc Opolo they offered £20 to cover customs. :D. Asked for refund. Called them 3 times now. No refund as yet. By the way ordered 21.12.2022 and now is 14.02.2023

Awful. No customer service. Wish I had read the reviews before hand. What a disappointing place !!

Ordered 19th, delivery date 23-24th, it’s 31st now, nothing. Tried contacting CS, nothing. Their CS phone number take me to AXA health ???!

Amazing customer service in duty free terminal 1,Fabio B. thanks mate you are the best 😊

DO NOT BUY FROM MARC O'POLO.
This company is not fair with securing customer service and also its products are low quality. MARC O'POLO used to have better products. Currently they switched to a "smoke screen" strategy. They basically sell fabrics with a minimum tailorship. So called "overesized" style is just a way to escape from manufacturing products to size. They save tones of money by doing so. Quality of their products is low despite of looking "good". But that's the "smoke screen". A pair of jeans I bought after one wash and two months wearing looks like a rag. I purchased a jacket and a coat which was advertised as waterproof but it wasn't. Stitching in the jacket ripped off and coat soaks with rain water. I made a claim for the refund, spent tones of time exchanging e-mails with them.Their responses were chaotic. They finally agreed to refund in full but credited only about 20%. You can't reach them on the phone and their responses are childishly silly. Despite their website being in English it seems that they do not understand English. It's been almost 3 months and I still don't have my money back. Recently they sent me a blunt e-mail with " your money was refunded on...". Full amount was never refunded. They never make reference to my e-mails. I suspect that their strategy is simply to ignore customers complaints . It's a clever way of carrying on with business. They believe that they can get away with it. I gave them a legal notice that would take them to court. They did not care. They take chances. They are opportunists. In my opinion this company is run either by kids or by calculated "businessmen" whose tactics are not far from those who are con artists. They are dishonest. DO NOT BUY FROM MARC O'POLO!!!!.

Reference for MARC O'POLO ( if they bother to comment ) :
Ticket ID MOP-ALL-205776) #MOP-ALL-205776

Stole 80 usd and didnt get anything just an error

Words fail me, Marc O'Polo are a huge company who spends tens of thousands of euro's on producing a fantastic web site & produce a range of great clothes but fall down on the most basic element of business - Customer Service.

I am always reticent to buy from them having had a few dreadful experiences in the past but recently bought some Kemi jeans from them, the jeans are of a style I have had several times before so I thought there would be no need to involve their non existent customer service / returns department. The jeans arrived & had been photographed in a way that didn't fully reflect the design, I decided to send them back ... & then starts the issues.

You have to send them back via their web site on your account, I clicked on the return request & a blank page flashes up, because I work in IT I then found another avenue using Parcelforce, I filled in all the customs forms etc & posted them back. I then get an e-mail ( 3 days after they had actually arrived ) saying I owed nothing, I knew that but they owed me £76.80, I then try calling them on the number that is on their web site 00800 1022 1022 - there is no line, all you get is a Swedish / German lady talking a short sentence & the the phone line goes dead. I then try e-mailing them & are told they are very busy but here's a reference number, I am still awaiting any kind of proper & cohesive response from the e-mail & it's now a week since I had their automated generated response in.

I have just had a full refund put back on my credit card but I have to ask myself is it all worth it, sadly not ! ..... never again for me.

If you are reading this in Germany / Sweden then you need to look at how Zalando handle shipments, customer service & returns, absolutely seemless, look how Amazon handle their returns ... seemless. You get so many things right & let yourself down massively with a huge part of the buying experience. Look at the reviews on this site, surely that tell's you that customers are not happy with the service you offer or are you just too arrogant to actually care ?... IF you are going to supply the UK market from Europe then at least offer an acceptable level of service both front & back end.

I wish I had read the reviews on Trust Pilot about this company. I ordered trousers on the basis of their online store information, that returns are free. The trousers I received are not suitable and I want to return them but there is no usual post-paid return label. So I emailed Mar O'Polo, and got what everyone else seems to get, a message to say that they are "very happy to be extremely busy but they will contact me soon, we promise". What a joke. To get information from their terms & conditions is useless. The goods came from Germany so I checked Marc O'Polo's German website, which is no help either, except it appears that deliveries to many countries, including the UK is not free-return post. I also came across the German Trustpilot website where the reviews about customer service (and even about their goods) are as bad as on this site! Now I just have to bite the bullet and pay for the return, which is not cheap, having already been charged the delivery cost by Marc O'Polo. Beware!! Tip: buy from Massimo Dutti, lovely stuff and I never had a problem with them.

Truly an Awful Shopping Experience!

Placed 2 orders - BOTH FAILED!
1st Order - Incorrect size (labeled incorrectly)
2nd Order - Has never arrived - still chasing a resolution!

If you are based in the UK, their Customer Service is shocking.
Telephone Line - Not Accessible!
No Online Chat! (Their response is - we have a form)
No Complaints Procedure!

Your only method of communication is Email - response time is truly dismal (5 days +), never answer questions, and the tone is appalling and very unhelpful.
The Customer Management System is not fit for purpose - you end up with loads of different ticket numbers (no ownership). Even in their own correspondence, they acknowledge that they are having problems with IT.
So they don't get the forms you have to send them, but you only find that out 5 days after you sent a form, which was in response to a two-way (email) conversation.

It is over a month now (1/11/22) since I placed the 2nd order, and I still have no coat or received a refund. And, I am extremely worried and concerned because the coat was very expensive, and I feel like I am never going to get my money back.

A huge letdown, which has left me out of pocket, totally frustrated, and massively disappointed.

Please, if you reading this review and haven't yet placed your order - do yourself a favor and walk away.

Buy some shirts and a shoe. I decided to try this brand but when I received the shirts the quality does not compare to the price, they have poor quality and the shoe after the second use the sole of the shoe wears out a lot and it is easy to have scratches.

I have contacted Marco Polo Customer over a month ago regarding my huge Custom Tax that was charged on my parcel ordered to the UK. Speaking with an adviser on the phone he confirmed and ensured that the tax will be reimbursed to me. I have attached receipts, and confirmations of payment, another week passing and still no reply from online customer services and no money back. It has been over a month since I first contacted you.

Desperate customer service, they do not care about their customers. I purchased quite a few T Shirts for myself and my husband in a few sizes, I want to send some items back, however you do this I don’t know, they don’t every reply emails and you can’t call them either. DO NOT BUY FROM THIS COMPANY!

The Marc O Polo Online Shopping Store whose parent company is located in Stockholm is a company that defrauds its customers. In my case, last year I made a purchase in the month of June and in the month of August I still had not received the garments. After sending them more than 50 emails requesting the cancellation of the order and the refund of what I had paid, which amounted to more than 200 euros, they simply did not answer. In the end, four months later, in October, and after hundreds of emails, I got my money back. I took into account what happened last year with the floods in the center of Europe during the month of July, and I justified it on those grounds.

But this is not the case. At the beginning of this month of July I made a new purchase and received the garments but they do not fit me. When I went to return them, they have removed from their shopping page the link that is used to process returns. In other words, no returns can be requested.

I have already written several emails to them and they do not answer...., we start again..., it reminds me of the terrible ordeal I went through last year to get my money back...., apparently, their policy is to keep the customers' money as long as possible, even... not to return it.

I think it is necessary to unite all those affected by this fraudulent way of proceeding, totally fraudulent and start some action in networks and other areas to protect us buyers and users of companies like this.

We must warn future unwary customers.

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La tienda de compras en línea Marc O Polo, cuya empresa matriz se encuentra en Estocolmo, es una empresa que comete fraude con sus clientes. En mi caso, el año pasado hice una compra en el mes de junio y en el mes de agosto todavía no había recibido las prendas. Después de enviarles más de 50 correos electrónicos solicitando la anulación del pedido y la devolución de lo que había pagado, que ascendía a más de 200 euros, simplemente no contestaron. Al final, cuatro meses después, en octubre, y tras cientos de correos electrónicos, me devolvieron el dinero. Tuve en cuenta lo que ocurrió el año pasado con las inundaciones en el centro de Europa durante el mes de julio, y lo justifiqué por ello.

Pero este no es el caso. A principios de este mes de julio hice una nueva compra y recibí las prendas pero no me quedan bien. Cuando fui a devolverlas, han eliminado de su página de compras el enlace que sirve para tramitar las devoluciones. Es decir, no se pueden solicitar devoluciones.

Ya les he escrito varios correos electrónicos y no contestan...., volvemos a empezar..., me recuerda el terrible calvario que pasé el año pasado para que me devolvieran el dinero...., por lo visto, su política es quedarse con el dinero de los clientes el mayor tiempo posible, incluso ...no devolverlo.

Creo que es necesario unirnos todos los afectados por esta forma de proceder, totalmente fraudulenta y empezar alguna acción en redes y otros ámbitos para protegernos los compradores y usuarios de empresas como esta.

Hay que advertir a los futuros incautos.

Horrible custom service, no information regarding size shoes. I have tried to contact them by all means to solve my doubt and NOBODY answered my message, so I stopped buying. I do NOT recommend this company, they have no relationship with their clients.