I ordered several chairs from Marcel Olsen. All chairs were defective: screws went straight through the wood, the wood cracked, and the chairs are unstable. Proper assembly is technically imposs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A massive thank you to Retro Europe! I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to... See more
From order to delivery everything worked as expected. There were mails informing me about the status, a tracking number and it was delivered so quickly. At the first look, quality looks decent (just a... See more
I bought a office chair from Jacob Bek did not expecting much. But I was suprised that the delivered item looks almost identical to the promotion picture online. It made of good quality material and t... See more
Company replied
Company details
Written by the company
Since 1975, we've been passionate about bringing Bauhaus principles to life, creating furniture that's both beautiful and affordable. Marcel Olsen founded our company out of frustration with the lack of reasonably priced, high-quality furniture. Inspired by the Bauhaus movement's core philosophy of "form follows function," we design furniture that prioritises usability. Clean lines, geometric shapes, and a focus on natural materials define our aesthetic. Every element serves a purpose, ensuring our furniture is comfortable, easy to care for, and perfectly suited for your needs. As a family-owned and operated brand, we uphold our founding values. Each new furniture design adheres to the Bauhaus principles of design, quality, and affordability, ensuring the legacy of Marcel Olsen continues. We believe in good design, which is why we embrace modern materials and production methods, making Bauhaus-inspired furniture accessible to a wider audience. Founded in 1975, we've continued this mission for nearly five decades, ensuring thoughtfully designed furniture finds a place in every home.
Contact info
C. Extremadura, 9,, 03158, Alicante, Spain
- 966 18 01 58
- admin@marcelolsen.com
- marcelolsen.com
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience, no hassle 😊
Was amazed when chair arrived, you do get a lot of quality for the price... solid aluminium and metals, have no doubt it hold for long time👌
Very disappointed about the service
Very disappointed about the service. Office chair badly manufactured with damages on several places. I have just been offered 20 eur refund while I am just asking to get the damaged parts replaced!!!
I am sooo happy with my purchase!
I had been following this company for a while until I realized that they are so close to my place in Spain. I visited them and found a very friendly, honest family who runs a great business! I could have a look at all their products and was impressed about the quality. My car was to small to take all that I wanted, so I will visit them again. I am extremely happy with my lamps, office chair and casco arm chair. It's a fantastic quality and looks great. Thanks very much - also for your hospitality!
A massive thank you to Retro Europe!
A massive thank you to Retro Europe!
I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to France.
From the first contact till the last moment everything went perfectly well.
The chair really elevates my everyday working from home experience, perfect edditon to my living room and very comfortable. The client experience is impeccable, and they really do think of everything!
Great Service
Great Service, fast delivery, everything excellent. Nothing to complain.
No problems
Order and support on order was very good.
Delivery was in good time with information on timing.
So no issues and i have given 5 stars.
The chair is of first class quality.
The chair is of first class quality.
David Pirie.
High quality and timely delivery!
Ordered an office chair. The chair arrived in time and is of high quality. Enjoying it evry day! Would definitly order here again in the future.
A promise well kept!
A promise well kept!
Fast delivery, quality materials... really good job there!
Totally worth the price, thanks for the product!
/R

Reply from Marcel Olsen

Reply from Marcel Olsen
Everything went fine from order through…
Everything went fine from order through delivery in Belgium (quick and smooth).
The sofa is beautiful and comfortable. Since there is a 10 years warranty, I assume it is also good quality.
Highly recommended.

Reply from Marcel Olsen
Second order was perfectly executed...
...after the first order was still a bit confusing and not complete, we gave it a second try and were very satisfied with speed of delivery and communication. Thanks!

Reply from Marcel Olsen
El 23/12/2019 escribe:
El 23/12/2019 escribe:
“Menos de una hora después del pedido, mi amiga al darse cuenta que se había equivocado sobre las dimensiones anuló el pedido por chat (20/09/19). La operadora, en chat, prometió reembolsarme el mismo día. Hoy, pretextando de que el proceso ha sido transferido al departamento jurídico, sigo esperando mi dinero, tres meses después.”
Después non pasado nada, estoy todavía esperando mi dinero
Juan
The
On 12/23/2019 he writes:
Less than an hour after ordering, my friend realized she had made a mistake about the dimensions and cancelled the chat order (20/09/19). The operator, in chat, promised to reimburse me the same day. Today, on the pretext that the process has been transferred to the legal department, I am still waiting for my money, three months later.
After nothing happened, I’m still waiting for my money
John

Reply from Marcel Olsen

Reply from Marcel Olsen
Nice solid office chair.
Nice solid office chair.
Although no instructions were inside the box the build of the chair was real easy so i did not need the missing manual.
Good product for this price.
Thanks a lot.

Reply from Marcel Olsen
It is very gorgeous website for buy and…
It is very gorgeous website for buy and better delivery from other

Reply from Marcel Olsen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







