I ordered several chairs from Marcel Olsen. All chairs were defective: screws went straight through the wood, the wood cracked, and the chairs are unstable. Proper assembly is technically imposs... See more
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A massive thank you to Retro Europe! I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to... See more
From order to delivery everything worked as expected. There were mails informing me about the status, a tracking number and it was delivered so quickly. At the first look, quality looks decent (just a... See more
I bought a office chair from Jacob Bek did not expecting much. But I was suprised that the delivered item looks almost identical to the promotion picture online. It made of good quality material and t... See more
Company replied
Company details
Written by the company
Since 1975, we've been passionate about bringing Bauhaus principles to life, creating furniture that's both beautiful and affordable. Marcel Olsen founded our company out of frustration with the lack of reasonably priced, high-quality furniture. Inspired by the Bauhaus movement's core philosophy of "form follows function," we design furniture that prioritises usability. Clean lines, geometric shapes, and a focus on natural materials define our aesthetic. Every element serves a purpose, ensuring our furniture is comfortable, easy to care for, and perfectly suited for your needs. As a family-owned and operated brand, we uphold our founding values. Each new furniture design adheres to the Bauhaus principles of design, quality, and affordability, ensuring the legacy of Marcel Olsen continues. We believe in good design, which is why we embrace modern materials and production methods, making Bauhaus-inspired furniture accessible to a wider audience. Founded in 1975, we've continued this mission for nearly five decades, ensuring thoughtfully designed furniture finds a place in every home.
Contact info
C. Extremadura, 9,, 03158, Alicante, Spain
- 966 18 01 58
- admin@marcelolsen.com
- marcelolsen.com
4.3
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent experiance- trusd full …
excellent experiance- trusd full company -worth 2 know and more.
ks.
6 July 2017
Unprompted review
Reply from Marcel Olsen
Thank you very much for your comment and above all thank you for your trust in Retro Europe!
Kind regards
Anne
Director
Customer Service Department
Perfect quality and service.
I love my new sofas. A great buying experience from start to finish. They were very helpful and informative when I had questions. Thank you!
16 June 2017
Unprompted review
Reply from Marcel Olsen
Thank you very much for your excellent commentary. We are delighted to know that you are happy with your new SAVOY sofas. I hope you enjoy them a lot.
Anne
Director
Customer Service Department
Reply from Marcel Olsen
Thank you for your comments. We are delighted that you are happy with your purchase and the price.
Anne
Director
Customer Service Department
reasonable price, good stuff, excellent service by friendly and helpfull people!
The title of my review needs no further comments!
18 March 2017
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments! We very much appreciate them.
Anne
Director
Customer Service Department
Customer Service excellent and a great product
The third chair I have purchased and have recommended RetroEurope to friends and family. Small problem with the delivery driver delivering to house number 9 and not number 6! but Retro customer service were helpful and proactive in tracking my package down. I sit in my new chair a happy customer.
7 February 2017
Unprompted review
Reply from Marcel Olsen
Welcome back! Thank you for your loyal custom and for recommending us to your friends and family. We are delighted that you are happy with your new chair.
Unfortunately, as you haven't given your details I am unable to view your booking history and therefore comment on your delivery, however, I am confident that our customer service department and courier company were able to resolve any issues quickly and efficiently.
Thank you for your comments and we look forward to serving you again in the future.
Anne
Director
Customer Service Department
Good quality, especially for the price
Finally a good looking chair, for a decent price! The only con is the shipping price, but if you purshase for a certain amount of money, it is totally worth it !
6 February 2017
Unprompted review
Reply from Marcel Olsen
We are delighted to know that you are very pleased with the quality and competitive price of our goods.
We have taken great care to choose courier companies who not only are competitive on price, but more importantly who deliver our goods safely and efficiently so that they arrive in perfect condition.
Anne
Director
Customer Service Department
The item came damaged and defective. No response from customer service.
I bought a table and it came damaged (corner of the top plate) and the legs were all of different lengths.
The package itself externally was in good condition, so the damage happened during the packing phase.
Talking about the legs, it shows that the items are manufactured badly and the quality control is non existent.
I contacted the company attaching pictures, but I got no response at all.
If you sell in Germany, by the law there are 14 days to file a complaint and I did it on time.
8 December 2016
Reply from Marcel Olsen
Thank you for bringing this matter to our attention, although it appears there may be some confusion. We apologise for any inconvenience you have experienced, but it seems there might be a mix-up with the product and company in question.
Firstly, we'd like to clarify that our company does not sell tables. Additionally, we do not sell on Amazon, which is where the proof of purchase is from you have provided.
It's possible that you may have confused us with another company or mistakenly posted this review on the wrong platform.
Thank you for your understanding, and we hope you can resolve the issue with the correct seller promptly.
Good chairs at a great price
I ordered the wire chairs and I'm so happy I purchased them from retroEurope. They arrived fast and in good condition and the quality is great
8 December 2016
Unprompted review
Reply from Marcel Olsen
It is very nice to know that you are so happy with your purchase. All our items are carefully packed by hand and quality checked before leaving our warehouse in order to ensure that they arrive in perfect condition. We are delighted that you are so happy with the quality of the chairs.
Anne
Director
Customer Service Department
I got very good cusomer care!
I had ordered by mistake the same item twise, but the customer care Maria, emailed me to confirm, that have I really ordered two same chair twise, which was my mistake. I confirmed that it had been my mistake, and need only one chair. The mistake order was cancelled immediately and the money returned to my account also immediately. Then we got our beautiful white Office chair with very fast delivery. This was the second Office chair that we have ordered from you and the quality and finishing of the leather chair is 5 star quality. Thank You very much for your exellent customer care and your high quality products with good value price.
2 December 2016
Unprompted review
Reply from Marcel Olsen
We are very pleased that we were able to resolve your mistake quickly and efficiently and that you are delighted with your chair. Thank you for your excellent comments.
Anne
Director
Customer Service Department
excellent product and time delivery ; very good price
Thanks for the quality of your products
17 November 2016
Unprompted review
Reply from Marcel Olsen
You are very welcome. Thank you for your excellent comments and we are very pleased that you are happy the quality and delivery service.
Anne
Director
Customer Service Department
Excellent
It's a shame that they don't have more variety, because I'll keep buying again and again. Very good quality and even better prices! Highly recommend
31 October 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments. We are delighted that you are happy with the quality and price of our goods. We have recently added some new products and are regularly sourcing new lines at the right price for our customers, so please continue to visit our website to check out the latest additions.
Anne
Director
Customer Service Department
Orribile esperienza- bad experience
Sconsiglio di comprare da questo negozio online. La merce è arrivata un mese dopo l'acquisto ed evidentemente danneggiata e non sono riusciata ad avere una sostituzione.
I don't recommend to buy from this online shop. The shipment was 1 month after the purchase and the stools were damaged. I wasn't able to change them.
risposta
ho effettuato l'acquisto il 9 agosto confermandolo lo stesso giorno e sul sito indicavate 1 settimana. mi avete contattato il 12 agosto dicendomi che sarebbe arrivato il 6 o 7 settembre . Quindi non precedentemente ma dopo il mio acquisto.
Vi ho contattato l'8 di settembre e mi avete dato i dati della spedizione e il pacco è arrivato il 13 settembre al pomeriggio e la spedizione non presentava danni alla scatola. Vi ho contattato il 17 settembre quindi 4 giorni dopo,nella stessa settimana e non quella dopo. Il mio sbaglio è stato essere assente al momento della consegna ma non mi avete assolutamente informato che dovevo reclamare entro le 24 ore. MI avete informato che dovevo attentamente guardare la scatola di spedizione che non avesse danni e di riportarlo se ce ne fosse stato uno.
Non c'è stato nessun danno nell'assemblaggio perchè le gambe degli sgabelli sono arrivate già montate.
La sua risposta evidenzia discordanze con gli eventi e non dovrebbe attribuire colpe senza averne prova certa. Il sistema qualità per il mio caso ha commesso un errore.
I bought August 9th and I confirmed my purchase the same day. There was specified on website that the shipment was in 1week. I received your email August 12th, saying the shipment was late and it could be delivered around September 6/7th. After my purchase! I emailed you September 8th to have information and you gave me the courier information. The package was delivered September 13 th and it was not damaged(the package) I contact you September 17th, 4 days late and in the same week and not the next week. My mistake was that I was not at home during the deliver, but nobody said me that I had to complain in 24 hour. You emailed me that i had to pay attention to the box if it was damaged and to give notice of that.
there wasn't any assembly damage because the legs stools were already put together.
Your reply is in conflict with the real facts and you shouldn't blame without proofs
Your quality system commit a mistake in my case.
3 October 2016
Unprompted review
Reply from Marcel Olsen
Hello
Thank you for your review and I have completed a full investigation into your complaint.
The website did advise all of our customers prior to purchasing that there was a small delay due to the courier companies annual holidays in August. Also you received an email confirmation advising you of the delay.
As a company we are proud of our quality control team which inspects every item of furniture in our warehouse before dispatch to ensure it is in perfect condition and additional packaging is added where necessary.
It is very important you advise us of any transit damage immediately upon receipt of your furniture so we can report it to the courier company.
I have looked at the POD and there was no mention of damage to the box or furniture and you did not tell us about any damage until the following week after receipt of your order.
I am very sorry we are not able to accept responsibility for damage in assembly of your furniture.
Anne
Director
Customer Service Department
Ciao
Grazie per la tua opinione e ho completato un'indagine completa nel vostro reclamo.
Il sito ha fatto avvisare tutti i nostri clienti prima di acquistare che c'era un piccolo ritardo dovuto alle società di corriere ferie annuali nel mese di agosto. Inoltre hai ricevuto una mail di conferma consigliandovi del ritardo.
Come azienda siamo orgogliosi della nostra squadra di controllo di qualità che ispeziona ogni elemento di arredo nel nostro magazzino prima della spedizione per assicurarsi che sia in perfette condizioni e si aggiunge, se necessario, imballaggio supplementare.
E 'molto importante che ci comunichi di eventuali danni di trasporto immediatamente dopo aver ricevuto i mobili in modo che possiamo segnalarlo al corriere.
Ho guardato il POD e non vi era alcuna menzione di danni alla scatola o mobili e non ci ha detto su eventuali danni fino alla settimana seguente dopo aver ricevuto il vostro ordine.
Mi dispiace molto che non siamo in grado di accettare la responsabilità per i danni nel montaggio dei vostri mobili.
Anne
Direttore
Servizio Clienti
It works! Ordered two times!
Everything super! I sent the money - I became the furniture. Quality, colour and materials is perfect.
26 September 2016
Unprompted review
Reply from Marcel Olsen
Fantastic! We are very happy that you found the ordering process so quick and easy and that you are delighted with the quality of our goods.
Anne
Director
Customer Service Department
Fast delivery, perfect products, good support!
Everything worked like a charm. Definitely again!
23 September 2016
Unprompted review
Easy and nice support.
The product looks great, table lamp, looks like the "orginal".
Just one problem, I should have bought the lamp in another colour...said my better half ;-)
16 September 2016
Unprompted review
Reply from Marcel Olsen
We are very pleased that you are so happy with your lamp. We still have them available in other colours should you wish to make your "better half´s" day!!
Anne
Director
Customer Service Department
Good service counts
Given that the office chair I bought was coming from Spain to UK a lot could have gone wrong - but it didn't. Order acknowledgement and delivery arrangements were prompt and felt reassured. Plus the chair is very cool looking too, so buying from overseas was worth it!
25 August 2016
Unprompted review
Reply from Marcel Olsen
We are delighted that you are so happy with our products and service. We make every effort to ensure that our products are made to a high standard and we individually check each item by hand before leaving the warehouse to make sure that they arrive in perfect condition.
Anne
Director
Customer Service Department
Reply from Marcel Olsen
We zijn verheugd dat u bent helemaal tevreden met onze service. Bedankt voor je reacties.
ana
Directeur
Klantenservice afdeling
We are delighted that you are totally satisfied with our service. Thank you for your comments.
Ana
Director
Customer Service Department
Perfect
Beautiful furniture. High quality. Fast delivery and very safe packaging. The customer service is very nice, present and attentive. Perfect !
28 July 2016
Unprompted review
Reply from Marcel Olsen
We very much appreciate your excellent comments. We are delighted that you are so pleased with our service and products.
Thank you.
Anne
Director
Customer Service Department
Good product but bad shipping
The products are great but the problem is with the shipping. I got my order on time but the box in which it was, was completely damaged as if it fell a million time. Luckily the product was not damaged but it's because it's hard. Fragile things I would never order.
15 July 2016
Everything was great
I ordered al lot of different furniture. While ordering i forgot to enter a code for free delivery. But that was no problem, because the communication is very well and the company was able to correct my mistake.
The shipping was in given period of time und the quality of the packing was excellent!
The quality of each furniture is even great and fits to it`s price.
5 July 2016
Unprompted review
Reply from Marcel Olsen
We are pleased that we were able to assist you with your order and that you are happy with the quality and price of our furniture. All our orders are individually packed and checked by hand in order to ensure that they arrive to you in perfect condition.
Anne
Director
Customer Service Department
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