March Muses Reviews 897

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and beautiful decorations, highlighting the excellent quality of the products, which many consider to be family treasures and meaningful additions to their homes. The ordering process is described as quick and easy, with many appreciating the prompt service and efficient delivery, often noting that items arrived quickly and were well-packaged. Many consumers also value the diverse range of products and the representation they offer, expressing delight in finding items that reflect their heritage and family. However, some people were dissatisfied with the delivery service, reporting issues such as damaged items upon arrival, missing products from their orders, or not receiving their items at all. A few other people also felt that their orders arrived late or contained incorrect items, which caused disappointment, especially when intended as gifts.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, beautiful design, and... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the material, design, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of ordering and quick delivery,... See more

Service

Users describe positive interactions with service, highlighting it as professional, excellent, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering my xmas figures from this amazing company the past few years now. I an a member of a mixed heritage family and now feel my decorations at Christmas represent my family perfect... See more

Rated 5 out of 5 stars

Absolutely stunning decorations, I’m so happy I stumbled across this wonderful company. I showed the gorgeous decorations to my husband (we’re a mixed race couple), he was giddy to see representation... See more

Rated 5 out of 5 stars

I ordered two hanging decorations after seeing this wonderful company on Instagram. They arrived really quickly (I live in Europe) and they are absolutely adorable and good quality. Just counting down... See more

Rated 5 out of 5 stars

Fab tree decs…..love em Great customer service I complained about Evrie delivery but March muses responded and acknowledged my feedback I’ll shop here again I’ve posted on social media cos the dec... See more


Company details

  1. #36 of 372 best companies in Gift shop
  2. #3 of 18 best companies in Christmas Shop

Written by the company

We’re here to celebrate diversity by diversifying celebrations ✊🏾✊🏾✊🏾


Contact info

4.9

Excellent

TrustScore 5 out of 5

897 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great new addition!

The new Nativity scene is a great new addition to add to my collection from the ladies at March Muses. It looks great with its neutral tones. I'm happy to have bought it before the Christmas rush, and at a great price, too. And... it arrived quicker than I thought it would.

Is it too early to put it on display before Christmas, lol!

22 March 2026
Rated 5 out of 5 stars

Pops Grande

Delivery was really quick. I have not opened it yet as it is a present for someone in the States. What I have sent over in the last few years they have been really pleased with

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Unique

Unique, beautiful christmas decore. Finally somewhere in the uk to represent the black/mixed race community at Christmas. Thank you for the stunning decorations. Will be recommending to everyone and back for more 🖤❤️💛💚

20 February 2026
Rated 5 out of 5 stars

March Muses is always excellent!

March Muses is always excellent! Their ornaments are very well designed and excellently made. Every year I tell myself I'm going to try and not buy something from them, but every year they have something new and amazing in stock.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Black Santa Build Quality.

Your website said they would discontinue this Black Santa line and that it would not be available in 2026. So I took the opportunity before they were gone. It was a good decision. We already have a US-made "Black Santa", but yours was was way better constructed 👍🏽👍🏽

18 January 2026
Rated 5 out of 5 stars

Very impressed

Very impressed! I ordered on the 22nd of December, unsure if the order would arrive in time for Christmas. To my delight, my order was dispatched and delivered on the 23rd, all within the standard delivery fee. This isn’t their usual delivery timeframe, but I was really impressed by their commitment to making sure customers received their orders in time for Christmas.

Not to mention, the statues are absolutely beautiful. I will definitely be back! 😊

22 December 2025
Unprompted review
Rated 5 out of 5 stars

It’s my 2nd year purchasing Christmas…

It’s my 2nd year purchasing Christmas ornaments from March muses this year I was able to gift some to my mother-in-law he was spending Christmas in hospital. All the nurses was asking where these beautiful Christmas ornaments were from.

19 December 2025
Unprompted review

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