Maria Black Reviews 

I purchased a silver Katie bracelet for my partner on V-day 2021. After a couple of mouths there was a slight issue with the clasp.

I contacted the customer support and they were super nice and friendly and offered me a new bracelet.

Great customer support. Would recommend

Jewelry is lovely and the customer service was great!

The designs are amazing like disrupted earrings and twirls, very unique and looks great! Love the sophistication and modern touch in all the pieces. And the customer service is excellent!!!!! Every time I get any issues I am being either refunded or replaced with 0 hesitation. So there’s no risk! RECOMMEND!

The customer service is really outstanding. I received friendly and quick replies to my queries (even on weekends).
It really made me feel comfortable buying from an overseas independent brand that I hadn't purchased from before.
I would happily buy their lovely products again and recommend to my friends that their service is great.

Well, I had a peculiar experience recently with them that I would like to share.
I had problems ordering online from the UK so I reached the customer service.
They were really helpful even though it turned out that my bank was at fault (you know thoses anti fraud regulations can be a pain in this a**… even if I am glad they exist).
They helped me through it for a whole week to be sure I was able to get my dream pieces that where discontinued!
So here again I would like to say thank you Lise!

OMG!! THEY ARE THE BEST IN EVERYTHING, DESIGN, QUALITY, PRICE AND EVEN BETTER CUSTOMER SERVICE!!

I had a little problem with an earring with my ear and they answer me back in the best and lovely way possible!

You can for sure trust on this brand. I will for sure continue to purchase stuff here:))))

i had my cartilage (helix) pierced and my experience was amazing! Great customer service and my piercer, Sasha, explained the process thoroughly and always made sure i was ok. the earrings are also really nice

Another failed return.
I ordered an ear cuff for my wife which unfortunately wouldn't stay on her ear. I did return it the day after receiving it, using the return instructions provided by Maria Black. It's customer service claims that they haven't received the return.
As I had used Klarna (a payment service) with a pay later option, I thought I would have some form of
protection in case of any problem.
Unfortunately, it wasn't the case and I instead had to communicate to both Maria Black and Klarna, as neither intend to communicate with each other nor help solve the case.

I ended up receiving multiple reminders and late payment fees, and had no other option than to pay for a product that I rerurned.

I would not recommend anyone to order from Maria Black Jewellery) and neither to use Klarna as a payment option.

I have had an unacceptable experience with this brand. I purchased a ring and bracelet which I returned up one receipt due to poor quality.

I follow the return instructions and address. I am owed approximately £90 which Maria Black has refused to refund me. They are claiming they did not receive my returned package even upon proof of receipt. It has been 2 months now and even when I requested to make a formal complaint, the issue wasn’t looked into any further.

I have never experience customer service this neglectful. My money is gone, my purchase has been sent back to the rerun address & Maria Black refuses to refund me.

Just found out through customer service that you can expect the plating on the rings to last between 3-6 months. If i only knew that a ring for 3400kr would last me 3-6 months i would never have bought it. I can not be more disappointed of the poor quality of their items, and the bad customer service. I sent pictures of the item to the customer service and the answer i got was that its normal and you can expect the ring plating to last 3-6 months. I have never done a review before but because of the answer i got from customer service i just had to.
You can see that the plating is clearly wearing off, and their items look awful after a few months of usage. Their items is really over priced for the quality you are given. I have bought from several other brands for half the price and the jewellery lasted for years.

I’ve bought several pieces from Maria Black both from their online shop and from a small space they had in Selfridges. I really love the design and brand concept.

However the first thing to say is that the quality is very poor for the price. The gold plating has rubbed off within months and the closes have broken on some of the hoop earrings. I don’t know the technicalities of plating but from a user experience point of view it has lasted similarly to pieces I’ve picked up at Scandinavian high street brands for £20-£40. So definitely not worth the money.

Secondly when I bought from the online store they sent me a totally different item. I didn’t mind that that a mistake was made, what annoyed me was that it took weeks to sort out, lots of me chasing customer services and I was treated with suspicion and no apology was made. Total time waster and a bad experience.

My purchases are pre pandemic and pre Brexit. Felt compelled to share this now as I’ve just had to give over another ring to metal recycling it looks so bad.

The silver rings are getting very easily scratched in a short time (first scratches appeared after the first use already). The design is nice, but be a are of the quality issues.

Trapped by a good social media advertising, but sadly poor product quality and customer service.
I’ve never wrote any bad comment, but for the brand it is completely necessary.
Coralie

I have really enjoyed the Customer Service and the communication style of agent - Emelie.

Also, the earrings are awesome! Waiting for another parcel to arrive to my friend <3

I never write reviews, but felt I had to with this. All Maria Black’s jewellery is gold plated, rather than gold material. Which is such a shame, because they’re beautiful products, with no longevity.

My gold earrings faded at the edges and looked cheap. I reached out to customer service to ask if they offered a re-coating service. Now, I’ve had different jewellery companies in the past, do this for me completely free of charge. It’s a level of upkeep required, when you buy plated jewellery.

Maria Black do not offer any kind of service, advise, reputable partners to pay to get this done, nothing. They were so slow to respond I was chasing a reply for weeks. I can now no longer wear this pair of earrings. I will never buy anything from Maria Black again because of my experience being so deeply unhelpful and the product not having any long term use for its price tag.

I recently purchased a pair of earrings and a ring from Maria Black Jewellery.

Quality and style of the jewellery fantastic, so different to anything you'd find in UK shops.

Would recommend Maria Black to anyone and plan to buy more pieces.

I was impressed by how quick I received my orders. Beautiful Product, I ordered a ring and earrings. As the size of one of my orders was not correct I contacted customer service. Such a nice, Profesional and still personal reply very good and solving my question were done right away. I will order again and for sure only can recommend Maria Black.

Can’t say anything about the quality yet, but customer service is amazing! I had a really bad experience with a NYC retailer and reached out to the brand directly. They were super quick in replying, very personal and made sure to compensate for my bad experience even though it wasn’t their fault in the first place. Hope the quality will turn out to be as fantastic as the design and customer service!

I can not recommended Maria Black highly enough. Their jewelry is beautiful, and their customer service is incredible. I've bought several rings from them now, and every one has been amazing and even better in real life than they look in the pictures, and any time I've had any questions or needed help on getting the size right, they've been so helpful and responsive (their customer service rep Sif is so great!). Would 100% buy from them again!

Would have given a better rating because of the design of the jewellery itself, but what does it matter if you can't expect to keep an earring for more than a couple of months.

I bought several earrings from the Maria Black website in september. Unfortunately I lost one of them, just four months later. Since I always wear my earrings, the lock had only been opened and closed a handful of times and therefore one must conclude that there must have been a fault in the earring at the time of production. The company would not give me a refund, due to the loss of the product, which would be understandable in almost any other matter, but with jewellery. I assume that the chance that a person will notice the moment a jewellery breaks, is very small, which leaves me with a feeling that that is what the company is depending on. I was offered a 20% discount to purchase the earring again, but it felt like another blow to the gut, due to the fact that the risk of the new earring breaking as well certainly is not worth 1800kr.

I bought the earrings from Maria Black because I thought they were stunning and looking at the prices I expected the materials and crafting of the jewellery to be of high standards. Since that is not the situation I will stay away from the company in the future and will advice my friends and acquaintances to do the same.

EDIT: Just noticed that I have lost my nude huggie, which I bought 4th of september 2018. I have literally lost 2/3 of my earrings from the same company. I have certainly learned that high price does NOT equal high quality.

And I do not find your answer below fulfilling at all, since those are statements that any company can make.