Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

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Rated 5 out of 5 stars

Bridgett was very customer friendly and…

Bridgett was very customer friendly and very knowledgeable.

18 September 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

sheila f, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Easy process!

The process was very easy and the representative was super professional. She got back with me right away and then walked me through each page in person. If I need another loan in the future, I'll definitely consider them!

18 September 2024
Unprompted review
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Reply from Mariner Finance

Anna, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I was really happy with the outcome

I was really happy with the outcome. it was easy to talk to them they really listen to me and I have applied to many loans and with my not so good credit they said yes and they saved my life

16 September 2024
Unprompted review
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Reply from Mariner Finance

Kyle, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

I tried to log in with saved data to…

I tried to log in with saved data to pay my payment! I saved this data into a favorite page! It did not recognize my entry then ask for a security question answer which I gave the answer , and I know it was correct! It showed it as invalid and locked my online account, no repeat to enter another security answer, then told me to contact customer service! This online part of this company is a total joke!!

20 September 2024
Unprompted review
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Reply from Mariner Finance

We are sorry to hear you are having trouble with the app. Please reach out to our Online Support Team at (844) 306-7300, Option 2 or onlinesupport@marinerfinance.com so they can help you get that resolved.

Rated 5 out of 5 stars

Kenia Lopez

Kenia Lopez , I told her what I needed and she started working on it immediately. She was helpful and informative . And quick and professional worker . Thumbs up from Miss Lopez 👍🙌

18 September 2024
Unprompted review
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Reply from Mariner Finance

Reginald Rideout, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

GREAT COMPANY. GOOD FINANCING PLANS.

Got a response very quickly. Very helpful. Same as cash plans. I will use them again.

2 September 2024
Unprompted review
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Reply from Mariner Finance

Martha Paxton, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Friendly and fast service!

14 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Arlene, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Great Experience

Chris was pleasant, interesting and efficient. He and Mariner Finance made a simple process for us to solve a financial issue fast. Thank you. Would highly recommend you to family and friends.

11 September 2024
Unprompted review
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Reply from Mariner Finance

Victoria Jean Krause, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I really like the way Juan presented…

I really like the way Juan presented hisself to me and he did a excellent job thank you 😊.

4 September 2024
Unprompted review
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Reply from Mariner Finance

Tracy Childress, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Amazing customer service!!!

5 September 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Magan Hughes, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 4 out of 5 stars

ease of access

22 August 2024
Unprompted review
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Reply from Mariner Finance

Stanley T Miarecki Jr., thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

Rated 5 out of 5 stars

Mariner Finance Phone Contact

Silvia introduced herself from Mariner Finance and verified the contract for the water softener. She was most informative, courteous, and thorough. She even provided additional information on mailing/payment procedures. She stated the call was a precursor to the future mailing of scheduling and payment requirements.

29 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

L. Williams, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Very helpful explanation of the…

Very helpful explanation of the process. Answered all my questions and that means alot in these days

28 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Matt Haffner, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 3 out of 5 stars

Difficult to get overpayment refunded

St Charles, MO: I paid loan off early in July 2024 and because the repayment check and my last bank autopayment credit crossed in the mail they had to refund me $625. Promised refund check and lien release within 10 days; 20 days later I called and she assured me check in the mail. Not true. 30 days later, no refund so I called and ended up going to the office to physically get my refund and lien release. Repayment avoidance and untrue statements left a bad taste. I will not use again for this reason.

22 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Rachel, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 5 out of 5 stars

Mariner Finance is the best place to…

Mariner Finance is the best place to consider when you are ready to apply for a loan. I have been dealing with the company for several years and have been pleased with the service throughout those years. The friendly staff will always welcome you. My agent Bengolia, was considerate and helpful. She spent time to get me the loan to fit for my situation. She is the best, her patience and persistent got me approved! I was pleasantly surprised with the results! I would recommend Mariner Finance to anyone that would qualify for a loan 😉.

6 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Esther Rodgers, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Jennifer was exceptionally helpful and…

Jennifer was exceptionally helpful and walk me through the process, it was simple and easy, good communication and customer service.

21 August 2024
Unprompted review
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Reply from Mariner Finance

Sean Salmon, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Awesome transaction

Carle was amazing and took care of my wife and myself needs for our loan.

14 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

zack zurek, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 4 out of 5 stars

Love this company

15 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Bill Bartholomay, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Stay away !…

Being a loyal customer for so many years , they gave me reward by dragging me to a court to pay the amount of loan I borrowed , I didn’t apply for a loan but they approved me $3500 without applying and sent me a check which I deposited because I was in badly need of money at the moment . They gave my personal info to debt collector and trying to collect debt . I was in dire financial crisis , so I sought help with debt relief program and they are negotiating. However , despite being their customer , they are treating me like this . Also , I ended up accepting resolution offer with debt relief program worse than ever as I didn’t have any other alternatives but to avoid legal trouble . Mariner finance completely ruined my financial health . They are the worst company I have ever worked . Since they handed over the loan collection to legal people , I’m helpless . I don’t think they would help in any way possible even if I contact customer service . I will write reviews like this the whole life in any possible available resources and websites I find .

23 August 2023
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Kewal Dangi, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 5 out of 5 stars

Everything was super easy

Everything was super easy. Customer service was amazing!

6 August 2024
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Jonathan Brandes, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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