Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

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Rated 5 out of 5 stars

Connie help

The experience was very easy and timely the process was delivered very quickly by Connie and she did everything possible for me

14 January 2026
Unprompted review
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Reply from Mariner Finance

Robin, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The staff makes Mariner special!

The staff makes Mariner special!! Everyone was so helpful throughout the entire process! Mr Jeff and Ms Becca were AMAZING!!! Such an amazing experience! I will be a lifelong client!

14 January 2026
Unprompted review
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Reply from Mariner Finance

Charles, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Easy to get through all the needed…

Easy to get through all the needed requirements. Crystal at the Levittown PA branch was a complete pleasure to deal with. I will recommend to everyone!

31 December 2025
Unprompted review
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Reply from Mariner Finance

Tony, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Fast and comprehensive

15 December 2025
Unprompted review
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Reply from Mariner Finance

Robert, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

My experience with the Taliyah Booker…

My experience with the Taliyah Booker was first class . She took time and was patient with me . As i older person not being tech savvy she was great .

17 December 2025
Unprompted review
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Reply from Mariner Finance

Mike, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The friendly staff was amazing.

The friendly staff was amazing.
Everyone was polite and happy.

17 December 2025
Unprompted review
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Reply from Mariner Finance

Thank you for your kind words, Sam. We strive to provide superior customer service and are happy to hear you were satisfied with your personal loan process. We look forward to our continuing relationship.

Rated 4 out of 5 stars

The overall process of getting approved…

The overall process of getting approved for our home improvement project was easy and simple. However, no offense to the person that called me to talk to me about our loan and how to start making payments, but the person that called sounded really unprofessional and like they didn’t know what they were talking about or what they were even calling about. My husband and I were sitting there on the phone and they basically said that they were calling and to ask ask us if we had any questions about anything and we haven’t been directed in any specific way how to start making payments or when to make payments as we never received anything in the mail, the lady that talked on the phone sounded really uneasy and not professional at all as if they were ashamed somehow to be reaching out to us. It is just a really awkward conversation.

11 December 2025
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback, Kelly. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. Your experience and concerns will be addressed with Operations Management. If you would like further assistance or have any questions, please call our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

I am truly grateful to be a customer of…

I am truly grateful to be a customer of Mariner Finance. The representee was very professional. She was helpful and understanding. She understood my limitation goals I set for myself. This place is AMAZING!

9 December 2025
Unprompted review
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Reply from Mariner Finance

Shonna, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Filled out app on line got a call and…

Filled out app on line got a call and approved for much higher than I want. Went into store met with most wonderful lady signed some papers and loan was in my bank before I left store. Wonderful experience.

10 December 2025
Unprompted review
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Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Poor customer service!!

Do not apply to this company! The Cartersville branch gave bad customer service. By saying your approved. Then you send all information. They say they will call back to finalize but never call. I had to keep calling back to get my status. Then my agent Amber says sorry I forgot. My boss changed their mind on the approval . Mind you this was three days in. The reason was very poor at best. Don't waste you time and energy!

4 December 2025
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback. We aim to deliver an exceptional customer experience and are sorry to hear that we did not meet those expectations. Your feedback will be shared with regional management to identify areas for improvement. You will also receive an adverse action notice within 30 days, explaining the factors that affected the credit decision. If you have questions or would like to request a written statement of the specific reasons behind the credit decision, please contact our Customer Relations Department at (844) 338-2080 or email ContactUs@marinerfinance.com.

Rated 5 out of 5 stars

I would highly recommend mariner and…

I would highly recommend mariner and Darlene was absolutely excellent and this is the second time I’ve used them and they’re great 👍

8 December 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Pamela, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

I received a promotional check from…

I received a promotional check from mariner finance nearly 3 years ago, I always paid on time not one late payment. I attempted to obtain a loan for the holidays and brought all verification as requested. After 3 hours of the wait game, I was denied because my husbands driver’s license had our old address then they requested a copy of my lease agreement, no problem mad a call and it was sent. The manager then returned stating my husband’s income could not be accepted. In spite of the social security award letter and statements from our bank. Our experience was awful inspite of our transparency. The loan amount was 1/3 of the original loan. Our experience was embarrassing despite our efforts to comply with their request all of which was verified. Thank God I have one year to pay them out. I would not recommend them at all unless you’re willing to be treated less than a citizen

5 December 2025
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback, Sedonia. We strive to deliver an outstanding customer experience and apologize for not meeting those expectations. It is important to note that loan offers presented to an applicant are conditional based on the information provided by the applicant, and the applicant is advised that offers are subject to change based on the applicant's credit qualifications and the ability to successfully complete all verification requirements. After review of the verification documents provided, you did not meet the minimum requirements for the amount requested. If you have any questions or concerns, please feel free to contact your local branch office or our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

10 out of 10 recommend

I worked with Connie who was amazing. Quick ,easy and upfront process.

3 December 2025
Unprompted review
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Reply from Mariner Finance

Kelli, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Martina was really great

Martina was really great. Took her time explaining everything to me. I would highly recommend my friends and family.

19 November 2025
Unprompted review
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Reply from Mariner Finance

Nancy, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. We look forward to our continuing relationship.

Rated 4 out of 5 stars

Great experience

My experience was great very professional and easy to maneuver around was not time consuming and going from plan A to the final plan being plan F was great. Would recommend to family and friends although percentage rate was high experience was great

20 November 2025
Unprompted review
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Reply from Mariner Finance

Leslie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I felt as though they cared…

I felt as though they cared about helping me get my loan, not just going through the motions. I'm very happy with my initial experience and I'd recommend Mariner Finance to anybody. Thank you!

19 November 2025
Unprompted review
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Reply from Mariner Finance

Gabriel, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

First of all Sharon is so kind

First of all Sharon is so kind, helpful, fast and thorough.Mariner is the best with my quick and easy loan that helped me tremendously .

12 November 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Alice, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Angelica was so welcoming and made me…

Angelica was so welcoming and made me feel at ease. I was shocked that I got approved!! I had gone to two previous companies that day, and Mariner came through for me!! Workers were very friendly! I would definitely recommend Mariner to my family and friends! Thank you!

11 November 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Joann, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Scammed

My wife and I took out a loan with Mariner Finance a month ago. We left (after waiting almost 3 hours in their branch) with the understanding that we had borrowed $7500. The agent rushed us through the "paperwork" (which was actually a computer screen she swiped through rapidly). Now, as of a few days ago, we've found out that they've added an additional $8000 to our loan, based on some shady 20+ year old debt. This is a total scam. I filed bankruptcy in 2019 and this so-called debt was from 2002 - so it would not have been legitimate. All my debts prior to 2019 were dismissed.

11 November 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. We understand your concerns and would like to clarify that before signing, the executed contract clearly and prominently outlines the loan terms, including any previous loan balance (if applicable), finance charges, interest rate, late fee assessment, and payment amount, which was acknowledged and signed when applying your electronic signature, confirming acceptance of the loan agreement. Copies of all of these documents are made available at loan closing and online. Furthermore, after review, your situation has already been escalated and is being reviewed by Operations Management. If you have any additional concerns beyond those already being investigated, please contact our Customer Relations Department at (844) 338-2080.

Rated 1 out of 5 stars

The app doesn’t rotate like every other…

The app doesn’t rotate like every other app does. And they charge you for making a payment.

3 November 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Leary, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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