Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

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Rated 5 out of 5 stars

Everything went smoothly and quickly

Everything went smoothly and quickly

29 October 2025
Unprompted review
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Reply from Mariner Finance

Thomas, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Exceptional

My loan officer was very thorough and helpful. She was very knowledgeable and professional.Easy to work with and got me more than I could have expected. Thank you Ariel for all your help on Wed October 29, 2025!

29 October 2025
Unprompted review
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Reply from Mariner Finance

Terri, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The workers are so kind

The workers are so kind. Great customer service! 👍🏽

29 October 2025
Unprompted review
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Reply from Mariner Finance

Bigs, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

This is a great place for financial service.

This is a great place for financial service. The staff are friendly and courteous. The process was easy and stress free.

22 October 2025
Unprompted review
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Reply from Mariner Finance

Lila, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Mariner Financial

Mariner Financial, a friend in time of need

Beyond the mere usage of words Mariner Financial is one of the rarest financial institutions I have seen in a while. Simple, fast and easy especially working with Jill, an exceptional woman. Thanks to y'all Mariner Financial

22 October 2025
Unprompted review
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Reply from Mariner Finance

Duna, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Well let me start by saying the team…The best of the best Mariner

Well let me start by saying the team was awesome, I never experienced this kind of heart felt worker like that team. Lady Z was very experienced in what she does and very polite. I really enjoyed talking to her, she is a very knowledgeable young lady. My hats off to her, keep up the good work lady Z. If anyone every needs help this is them in Hoover Alabama. Go team go, Go Z go.

15 October 2025
Unprompted review
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Reply from Mariner Finance

Sheila, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Great customer service

Great customer service! Friendly

8 October 2025
Unprompted review
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Reply from Mariner Finance

Kellie, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Excellent customer service

Sandra was amazing. She went above and beyond to help. Her customer service was 120%. Mariner is blessed to have her as an employee.

7 October 2025
Unprompted review
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Reply from Mariner Finance

Gabriel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I was able to talk with a person from…

I was able to talk with a person from beginning to end. They really went through everything I needed for the loan. They were great to work with. I could tell they enjoyed helping people. I would highly recommend the Oak Lawn office to anyone that needs a loan. Stacy was just outstanding! Thank you for helping me when I really needed help.

2 October 2025
Unprompted review
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Reply from Mariner Finance

Claude, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 2 out of 5 stars

Buyer Beware

I wanted a one year same as cash. Your associate tried to set me up with a 2 year plan with low payments knowing full well I wouldn't be able to pay off the loan in a year and would have to pay the interest!! Talk about bait and switch!! I told her I wanted 1 year and had already figured out how much my payments
would be. Then she proceeded to tell me my first payment wasn't until October. Once again knowing that would be short in paying the loan off!! I demanded making a payment on the phone then. And your set up plan to pay payments doesn't make it easy either. I can't pay online through my bank. I have to go through your website. I feel you are doing everything you can so that people cannot pay off their loan interest-free within a year. I would not recommend your company to anyone!!

25 September 2025
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback. Sherry. There are multiple ways of submitting payments to Mariner Finance. Bill pay through your bank is one of those options, however we do not have an electronic agreement with all banks and our web site is the fastest way to have a payment applied to your account. The online Customer Account Center accurately reflects the balance agreed upon based on the executed contract and required minimum scheduled contractual payments. However, if the amount financed is paid within the “same as cash” period and all payments are submitted by the required due dates, the interest will be waived. For any additional questions, please contact your servicing branch or Customer Relations at (844) 338-2080.

Rated 1 out of 5 stars

No help

I had a loan with mariner finance a few years ago, and was never late, always paid on time. I just tried to get another loan, and they said I was denied. Two minutes later I receive a text saying they want to help, so I text back that they just said I was denied. They text back saying they could help, when can we talk. So I call back, and they’re like they don’t know why it did that. No apology, no nothing. Even the first time I spoke to the lady, I could tell they had no desire to try and help. If you are considering a loan, you should definitely go to First Franklin first, and avoid Mariner.

22 September 2025
Unprompted review
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Reply from Mariner Finance

Michael, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 5 out of 5 stars

My experience was very kind and…

My experience was very kind and professional.

18 September 2025
Unprompted review
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Reply from Mariner Finance

Jackie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

There Great Attention to my the…

There Great Attention to my the customer needs

15 September 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Michael, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Stressful and Disrespectful Experience After a Family Loss

I rarely write reviews, but my experience with this company has been extremely frustrating and disappointing, especially during an already difficult time after the passing of my father.

I was told by both a branch representative and the branch manager, Monica, that I could redeem my late father's truck by paying the past due amount, towing fees, and the next payment — totaling $1,279. I was also instructed to bring the death certificate, and that everything would be fine upon doing so.

After following all of these instructions and arriving at the branch with payment and documentation in hand, I was suddenly told that a new policy had gone into effect that same day, and now I would be required to pay off the entire loan balance in full. This was never communicated to me beforehand, and I was left blindsided. I was also told this change came from the Vice President, and that there was nothing anyone could do.

To make matters worse, I’ve asked multiple times to speak with someone higher up in management, and have been denied each time. Customer Relations confirmed that the account was noted to allow redemption if the account was brought current, yet I was sent back and forth between departments without a resolution. I was also told conflicting information about the redemption deadline — with the branch claiming it’s September 28th, while it appears the real date is September 23rd.

This entire experience has been full of contradictions, lack of communication, and a complete disregard for the emotional and financial stress it has caused. I acted in good faith based on what I was told, only to have the rules changed on me at the last minute. This is not how business should be done — especially when dealing with a deceased customer’s account.

I hope the company takes a hard look at how these situations are handled and trains staff to provide consistent, compassionate, and transparent information.

14 September 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thank you for your feedback and we send our condolences to you and your family, Claudia. Our goal each day is to provide an exceptional customer experience and we apologize that your recent interaction did not live up to that expectation. In order to release the collateral securing a loan, per policy Mariner requires the loan balance to be paid in full. There may be circumstances in which Mariner is willing to work with a borrower based on the specific situation. Please call our Customer Relations Department at (844) 338-2080 for any further questions or concerns.

Rated 5 out of 5 stars

I was absolutely satisfied best place…

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and professional.thank you for helping me get this loan Liz.God bless.Gracie Salcido

10 September 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Gracie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

It was a pleasure

It was a pleasure, everyone there was very helpful and professional. Michelle was absolutely awesome, she went over all the papers for my closing and explained everything in detail. She was outstanding! I would recommend anyone looking for a loan to visit Mariner Finance they are number 1 .

10 September 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Rhonda, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Those live checks are real!!

I received a live check from Mariner Finance a few times. Each time I ripped them up and threw them away. I figured it was a scam. This time, I decided to call the number and see if it was real. Well, it was real. I spoke to Kayla and she explained everything to me. I decided to go to their branch and have the check deposited right into my bank account via my debit card. I saw Jessica the branch manager and was able to get a larger loan. They were so very professional and helpful. I was able to use the money to pay off some bills. I would recommend Mariner Financial to anyone who is in a financial crisis and needs help getting their head above water. I was laid off, my unemployment ran out, and I got behind in some bills. I can breath now!!!!!

3 September 2025
Unprompted review
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Reply from Mariner Finance

Sheila, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Plain, simple, and straight to the point process

The process was really easy, they were very professional and polite. Straight to the point. Overall the process was done in less than 30 minutes.

3 September 2025
Unprompted review
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Reply from Mariner Finance

Valerie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

5 star service

Ms Julie was amazing and got me through the process. I asked questions and all were answered. If I ever need a loan again I definitely will be coming to her first

6 August 2025
Unprompted review
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Reply from Mariner Finance

Eli, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

It was easy to apply online

It was easy to apply online, sign docs and get approved. Even if not approved, the process is very easy and the people who work here are the nicest.

26 August 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Andi, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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