Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more
Company replied
They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more
Company replied
Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more
Company replied
Company details
- Investment service
- Alternative Financial Services
- Gold and silver trading company
- Non-bank financial service
- Stock broker
About markets.com
Written by the company
The world of financial markets, your way
Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.
World class tools and insight
Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.
VIP support
Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.
Leading technologies
Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.
Part of a global technology leader
Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.
That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.
Contact info
3.7
Average
1k reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Uma was so helpful in helping me start…
Uma was so helpful in helping me start up
She spoke amazingly and clearly and I will constantly look for her to help me
29 October 2025
Unprompted review
Reply from markets.com
Thank you for your amazing feedback! We’re thrilled to hear your kind words for Umawathy. Glad you’re enjoying our fast service, we appreciate your trust and support!
The Best of the Best
They prove every day that they are simply the best.
Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action.
Deposit and withdrawal speeds are excellent.
Wishing you continued success!
22 October 2025
Unprompted review
Reply from markets.com
Thank you for your amazing feedback! We’re thrilled to hear your kind words for Raman and the team. Glad you’re enjoying our fast service, we appreciate your trust and support!
My experience is vary good to the team…
My experience is vary good to the team support me in everything and every problem actually happens
Thanks to the team support
21 October 2025
Unprompted review
Reply from markets.com
Thank you for your kind words! We’re so glad our team could support you, we truly appreciate your trust and feedback.
Horrendous Experience and Platform
I have been trading with markets.com for quite a while now and my recent experiences with them have been truly horrendous. I would not recommend any one to use this broker or their platform.
In summary,
1. Markets.com is not at all reliable brokers.
2. Their technology is super outdated and flawed. You can download their mobile app and see for yourself. It will take forever to load if you are lucky and won’t even load a lot of times.
3. Their customer support is pathetic. They do respond on email quite promptly but will never be able to resolve your issue. They will just buy time by telling you to be patient.
4. Their swaps and commissions are quite high compared to other brokers. You can check this for yourself and compare with other brokers.
5. They tend to increase their spread at any time, which may trigger your SL’s especially on overnight open positions.
You can read 02 of my recent experiences with them in detail below.
On 15Apr 2025, I got and opened the markets.com app. I was shocked to see that my 50K+ account had become zero. There was a margin call at night, and all my positions had closed. I quickly switched on my laptop to see what instrument had fallen, trying to figure out what happened. I saw that the DAX chart was showing a move to zero. YES! ZERO.
I emailed customer service, and they told me that they would investigate how my position closed and what had happened. I sent a Whatsapp message to my RM (Moayad) several times. But did not receive any reply. The level of anxiety I had at that point was tremendous.
Finally, after 6 hours my RM contacted me and got all my positions reinstated. And offered me a $4000 bonus (which could not be withdrawn of course) but to be used for trading. I was told that the bonus would be with me until I make a withdrawal. But one fine day, I got an email from markets.com that the bonus was expiring in one week.
Attached are the DAX chart screenshots taken on that day along with the messages sent to the RM on Whatsapp. Currently if you go their app and look at the DAX chart, you will not be able to see this incident as they have rectified their charts.
Most recently on 20Oct 2025, I had some open sell positions on NZDCAD. The SL was far from the closing price on Friday. On Monday, as the market opened, I saw that my NZDCAD positions were immediately closed, and my Stop Loss was triggered. When I opened the chart to check, I saw that the price had opened well below my SL, and the price had not even come close to my SL.
I emailed markets.com immediately asking them for an explanation. They told me my RM will get in touch with me. It has been 48 hours, and no one has reached out to me. When I asked the support staff on email for an explanation, all they have to say is that the spreads (which are controlled by markets.com) were very high the time my positions closed, which caused my SL to trigger. The difference between where the market opened and where my SL was 516PIPS. So you can imagine my frustration.
20 October 2025
Unprompted review
Reply from markets.com
We’re truly sorry to hear about your recent experiences and the difficulties you’ve faced while trading with us. What you’ve described is certainly not the level of service or reliability we aim to provide. We understand how frustrating these situations can be, and we’d like to look into the specific issues you’ve mentioned regarding your account activity and platform performance.
Kindly contact us at support@markets.com
so we can review your case in detail, help you complete the process, and ensure you have full access to your funds.
Thank you for bringing this to our attention, your feedback is valuable to us as we continue to improve our systems and service quality.
Great service from Markets.com
Marcus has been great throughout my experience with Markets.com.
Withdrawals processed and received within a few minutes.
13 October 2025
Unprompted review
Reply from markets.com
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with Markets.com and that Marcus has been able to support you throughout your journey.
It’s great to know your withdrawals have been processed smoothly and efficiently, that’s exactly the experience we aim to provide.
We truly appreciate your trust and look forward to continuing to serve you.
The best customer support experience 1
Trying to start trading and I had a lot of questions.. Ola from support team helped with all of my questions and supported me alot.. Thanks for the effort.
9 October 2025
Unprompted review
Reply from markets.com
We’re so glad to hear you had a great experience with Ola! Providing helpful and timely support is what we strive for, and it’s wonderful to know she made a difference. Thank you for taking the time to share your feedback and for choosing Markets.com!
A very helpfull and awesome person Uma…
A very helpfull and awesome person Uma help with set of new account.
7 October 2025
Unprompted review
Reply from markets.com
Thank you so much for your kind words! We're thrilled to hear that Uma was so helpful and awesome while assisting you with setting up your new account. We'll make sure your appreciation reaches her, she’ll be happy to know she made a great impression!
SCAM Broker Markets.com
SCAM Broker Markets.com
I have traded with them for some time, first they lure me by sending emails to restart the trading and when I deposited money and traded but at the time me withdrawing my money they are keep on delaying it.
Its been week now I am struggling to get my money back which is $630 and support is not helpful at all. They will just write a script to you.
I can say that markets.com is not a trust worthy platform with your funds so be careful to be robbed by them.
My MT4 account no is 909315
29 September 2025
Unprompted review
Reply from markets.com
Dear Wiktoria,
Thank you for your feedback. We have carefully reviewed your case and can confirm that your withdrawal request was processed within our standard 3-business-day timeframe. Please note that, depending on your payment provider, additional time may be required for the funds to appear in your account.
We understand how important timely withdrawals are and regret any frustration caused. If you still experience delays after this period, we recommend checking directly with your payment provider or contacting our support team at support@markets.com with the transaction reference for further assistance.
Please don’t get involved in this
Please don’t get involved in this, they are professional in deceiving people. Got back on through the people in my display photo.
19 September 2025
Unprompted review
Reply from markets.com
Dear Client,
Thank you for bringing this to our attention. We take feedback like yours very seriously, but we’re unable to locate any account or case details based on the information provided here.
For us to investigate and address your concerns, please contact us directly at support@markets.com with your registered email address, username, or account ID. Your security and trust are extremely important to us, and we want to ensure you receive accurate assistance.
Thank you for giving us the opportunity to look into this.
Withdrawal Issue!!!.… lucettebernadino@ gmail..…….
Save yourself from unnecessary stress by avoiding this platform. it was so easy to deposit money when I’m on a losing streak but now that I have made profit they don’t want to release my money they denied my withdrawal request 4 times……….Dont be afraid to seek help
I refused to let them go away with my money filed a complaint and got everything back within 48hours. I have evidence
19 September 2025
Unprompted review
Reply from markets.com
Dear Client,
Thank you for reaching out and sharing your concern. I’m sorry to hear about the difficulties you’re experiencing. We’d like to assist you right away, but I’m unable to locate your account with the details provided here.
Could you please send us your registered email address, username, or account ID via a private message or through our official support channel support@markets.com so we can review your case and provide an update?
Your experience is important to us, and we want to resolve this matter as quickly as possible.
Thank you for your patience and cooperation.
Proof Residency of verified acc Require after profit
Extremely Frustrating Experience with Markets.com
I opened an account with Markets.com and initially had a smooth experience. My account was verified, and I began trading successfully, even making a profit. The first withdrawal was processed within 5 hours, which was great. However, things quickly turned sour after they requested additional Proof of Residence. Despite providing several documents, including bank statements and utility bills with stamps, all of my submissions were rejected. I spent over 4 days running around different banks and utility companies, trying to meet their requirements, but they continued rejecting everything. In the end, my account was locked to "read-only," and I was unable to withdraw or trade. This has been incredibly frustrating and has left me feeling helpless. Customer support hasn’t been helpful, and I feel completely stuck. I would advise caution before investing here.
10 September 2025
Unprompted review
Reply from markets.com
Thank you for sharing your experience, and we're truly sorry to hear about the difficulties you've faced.
We understand how frustrating it must have been to go through repeated document submissions and still be unable to resolve the verification issue. Please know that as a regulated broker, we are required to comply with strict verification and anti-money laundering regulations, including valid proof of residence. That said, your time and effort are valuable, and we regret that this process caused you inconvenience.
We also acknowledge your concerns regarding the account being set to "read-only" and your difficulty accessing funds — this is certainly not the experience we want our clients to have.
We’d like to investigate this matter further and help find a resolution. Please don’t hesitate to contact us directly at support@markets.com we're here to support your trading journey.
The deposit I made 3 days ago has still not been credited to my Meta account.
Hello,
Three days ago, I deposited $2,500 into my account with login number 906175. Although the website states that the deposit will be credited instantly, three days have passed and the amount has not been added to my account. I have shared all the screenshots with the company, but they told me they are still waiting for confirmation from the payment provider. They said the process would be completed within 1 to 3 days, but the timeframe has now passed and there is still no result.
9 September 2025
Unprompted review
Reply from markets.com
Dear Client,
Thank you for your feedback and for bringing this to our attention. We have reviewed your case and can confirm that your deposit of $2,500 has now been successfully processed and credited to your trading account (login 906175).
The delay occurred because the deposit was made using a smart contract method, which is not supported by our system. As a result, additional procedures were required to manually track and confirm the funds, which caused the processing delay.
We kindly advise avoiding the use of smart contracts for future deposits, as this may lead to similar delays. For faster processing, please use the supported deposit methods listed in your client portal.
We appreciate your patience and understanding, and we remain available should you need any further assistance.
Struggling to withdraw my funds
Struggling to withdraw my funds
Its been 5 days since I have placed a withdrawal request but still it did not process.
I have spoke with support couple of times and they keep on saying it will be processed soon but no results.
Please be careful before you start to trade and trust this broker.
Not a good experience at all for me.
23 August 2025
Unprompted review
Reply from markets.com
Dear Client,
Thank you for sharing your feedback. We understand your concern regarding the withdrawal process. Please note that withdrawals are typically processed within 5 business days, as stated in our policy. We have reviewed your case and can confirm that your withdrawal request was completed successfully within this timeframe.
We are glad to see the funds were processed and trust that this resolves your concern. Should you have any further questions or need assistance in the future, please do not hesitate to contact us at support@markets.com.
It is interested and help full
13 August 2025
Unprompted review
Reply from markets.com
Dear Client,
Thank you for your feedback. We noticed you mentioned that our service was interesting and helpful, but you also rated us with one star. We would appreciate it if you could share more details with us so we can better understand your experience and improve our service. Please feel free to reach out to us at support@markets.com so we can assist you directly.
Be aware!!
Be aware!!! At first the service was good. Lately withdrawals started taking longer. Deposit are now taking even longer to reflect. I made a deposit since the beginning of the week, it’s been three days now. No one is saying anything. All their support can not tell me what has happened to my deposit. Service is very very bad. If I don’t get any respond after so long. I will be reporting then local regulators. Seems they becoming a scammer.
22 May 2025
Unprompted review
Reply from markets.com
We're sorry to hear about your recent experience and appreciate you bringing this to our attention. Please reach out to us directly at support@markets.com with your account details so we can review the situation and assist you as quickly as possible. Your satisfaction is important to us, and we are committed to resolving any issues you may be facing.
Thank you for your patience and understanding.
On three attempts to withdraw funds
On three attempts to withdraw funds, it has taken longer than 10 working days for me to receive my funds, my personal bank statement is required each time i request a withdrawal. I still have no received my third withdrawal.
5 May 2025
Unprompted review
Reply from markets.com
We are sorry to hear about your experience. Please provide us with more details or contact us at support@markets.com so we can review the situation and assist you better. We are here to help.
Very bad service
Very bad service, I made a deposit, the transaction was completed in one minut.
And when I wanted to withdraw, 24 hours passed and I haven't received the coins yet
😡😡😡😡😡😡😡😡😡😡😡😡
29 April 2025
Unprompted review
Reply from markets.com
We appreciate your feedback. Please note that while deposits are instant, withdrawals follow standard processing times depending on the method used. You were informed of the timeframe by email after submitting your request.
For full details, please visit: https://www.markets.com/about/faqs/deposits-and-withdrawals/
For any assistance, contact us at support@markets.com.
they ripped me off
21 April 2025
Unprompted review
Reply from markets.com
We are sorry to hear about your experience. Please provide us with more details or contact us at support@markets.com so we can review the situation and assist you better. We are here to help.
They wiped and closed my account with…
They wiped and closed my account with over 300k for no reason and no customer support, ive been trying and keep trying to revover my funds, anyone can help me to recover ?
3 May 2024
Unprompted review
Reply from markets.com
We are sorry to hear about your experience. Please provide us with more details or contact us at support@markets.com so we can review the situation and assist you better. We are here to help.
Reply from markets.com
We are sorry to hear about your experience. Please provide us with more details or contact us at support@markets.com so we can review the situation and assist you better. We are here to help.
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