Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more
Company replied
They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more
Company replied
Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more
Company replied
Company details
- Investment service
- Alternative Financial Services
- Gold and silver trading company
- Non-bank financial service
- Stock broker
About markets.com
Written by the company
The world of financial markets, your way
Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.
World class tools and insight
Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.
VIP support
Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.
Leading technologies
Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.
Part of a global technology leader
Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.
That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.
Contact info
3.7
Average
1k reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support team is amazing....Ashley as…
Support team is amazing....Ashley as well as Raman helped me in minutes...and all was sorted
1 April 2025
Unprompted review
Reply from markets.com
Thank you for your kind words! We're delighted to hear that you had a great experience with Ashley and Raman. Our support team is always here to assist you, and we truly appreciate your feedback. If you ever need any help in the future, feel free to reach out via live chat or email us at support@markets.com. We're always happy to help!
They deduct the bonus suddenly and my…
They deduct the bonus suddenly and my trades was closed automatically, if the bonus didnt deducted I would made a lot of profits.I spoke to two account managers, they told me it is the decision of the company and they can do nothing. Im very disappointed, because i was trading with them since 2 years ago and my deposits are above 80K $ . All this doesnt matter!!!! Very disappointed. My name is jihad, and this email is not the registered one in the company. I want my 2500$ back.
26 March 2025
Unprompted review
Reply from markets.com
Thank you, Jihad, for reaching out to us. We understand your frustration, and we sincerely apologize for your experience. It appears that the case has been thoroughly investigated with the relevant department and your account manager. We have made sure to inform you about the bonus updates, and after reviewing the details, it seems that you were notified. If you have any further questions or concerns, feel free to reach out to us anytime at support@markets.com. We’re here to help.
They closed my accounts for no reason
They closed my accounts for no reason. Customer support did not help out. They wiped all my funds over 400k but thanks to the guys on my DP, I recovered it.
5 March 2025
Unprompted review
Reply from markets.com
We're sorry to hear about your experience. Please provide us with more details or reach out to us at support@markets.com so we can investigate this further and assist you. We're here to help.
Very professional agent
Very professional agent
Noor Thank you for all
20 March 2025
Unprompted review
Reply from markets.com
Thank you for your kind words! We're glad to hear you had a great experience with Noor. If you ever need any assistance, feel free to reach out to us via live chat or email us at support@markets.com. We're always here to help!
The web desktop version keeps on…
The web desktop version keeps on logging out consistently, Moreover sometimes the open trades on portfolio are hidden and shows no trades open
4 March 2025
Unprompted review
Reply from markets.com
We're sorry to hear about your experience. We take such issues seriously and want to help resolve them. Please reach out to us at support@markets.com so our team can investigate and assist you promptly.
Reply from markets.com
We're sorry to hear about your concerns. We take such matters seriously and are committed to providing a fair trading environment. Please reach out to us at support@markets.com with your account details so we can investigate and assist you further.
I would like to thank support agent…
I would like to thank support agent Azfar for his great support and patience in resolving long and complicated issues. His professionalism and knowledge is greatly appreciated. He's an asset to market.com in my opinion. Keep the excellent work Azfar
4 February 2025
Unprompted review
Reply from markets.com
Thank you for your positive feedback!
We truly appreciate your recognition of Azfar’s great support, patience, and professionalism in resolving complex issues. He’s indeed a valuable asset to Markets.com.
For any further assistance, feel free to contact us at support@markets.com.
Noor was very helpful and also quick in…
Noor was very helpful and also quick in solving an issue.
29 January 2025
Unprompted review
Reply from markets.com
Thank you for your kind words! We're thrilled to hear that Noor was able to assist you promptly and effectively. We truly appreciate your feedback and are happy that you had a positive experience with us.
Should you need any further assistance, please don't hesitate to reach out. We are always available via email or live chat: https://www.markets.com/en/support/contact/.
Great Account Manager
They have a good account Manager Oussama ELJAMIL who is available to advice and solve every single problem you are facing , it's just outstanding , Keep going on the right path
20 January 2025
Unprompted review
Reply from markets.com
Thank you for your kind words and positive feedback! We're delighted to hear that our account manager provided exceptional support, guiding you and addressing every concern with dedication.
At Markets.com, we strive to ensure our clients receive outstanding service and feel confident throughout their trading journey. Should you have any further questions or need assistance, please don’t hesitate to contact us at support@markets.com.
I´ve had a great introduction to the…
I´ve had a great introduction to the Markets.com platform by Louis Wilkinson. As a beginner in trading I´m sure of a good start now, by the very thorrough guiadance I recieved
15 January 2025
Unprompted review
Reply from markets.com
Thank you for your positive feedback regarding your introduction to the Markets.com platform. We're thrilled to hear that Louis Wilkinson provided thorough guidance to help you start your trading journey confidently.
At Markets.com, we are committed to supporting our clients every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. support@markets.com
Great Service!!
10 January 2025
Unprompted review
Reply from markets.com
Thank you for sharing your feedback with us!
We’re thrilled to hear about your great experience and truly appreciate your kind words.
If you need assistance, feel free to reach out anytime via email or live chat at https://www.markets.com/en/support/contact/.
I am new I want to start making money…
I am new I want to start making money though this platform
25 March 2024
Unprompted review
Reply from markets.com
Thank you for your feedback and for choosing Markets.com! We're here to support you every step of the way. Feel free to reach out via live chat, WhatsApp, or email at support@markets.com if you need any assistance.
Excellent Service even late at night
Excellent Service even late at night. Thank you Markets.com you guys are the best!!!!!
10 January 2025
Unprompted review
Reply from markets.com
Thank you for sharing your feedback with us!
We're thrilled to hear about your positive experience and truly value your kind words.
Feel free to reach out to us anytime via email or live chat at https://www.markets.com/en/support/contact/.
markets.com is expensive i used it for…
markets.com is expensive i used it for a bit the platform has a nice layout but when buying usd/yen it is R62 odd but on the new app i am on its 46 odd for the same thing and when i loaded money on markets.com they gave me a R500 bonus which they took back in afew months so i told them thats a loan not a bonus and none of that was explained so i closed my account.
29 December 2024
Unprompted review
Reply from markets.com
Thank you for your feedback. We strive to maintain transparency regarding our costs and charges, which are publicly available on our website.
Regarding bonuses, our policies are clearly outlined for all clients.
If you have any further questions or concerns, please contact us at support@markets.com.
Very excellent people and company
Very excellent people and company
27 December 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us. If you ever need further assistance, we're always here for you via email or live chat: https://www.markets.com/en/support/contact/.
I was talking to customer service
I was talking to customer service. They were very nice and they understood my needs.
16 December 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to share your review; we greatly appreciate your feedback.
We’re delighted to hear that you had a positive experience with our customer service team and that your needs were understood.
If you need further assistance, we’re always here for you via email or live chat: https://www.markets.com/en/support/contact/.
Markets.com platform does exactly what it promises
Markets.com platform does exactly what it promises and on top of that, support is fantastic. Shahrul in support was super helpful in sorting out an account problem. Thanks again
13 December 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to share your review; we truly value your feedback.
We are delighted to hear about your positive experience with us. Indeed, Shahrul is a valuable member of our team.
Should you need any further assistance, we are always available via email or live chat: https://www.markets.com/en/support/contact/.
Helpful by Ashley
29 November 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review Please let us know what can we do better to get the 5 stars next time
We are thrilled to hear about your positive experience with us
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Great customer support
I'd like to thank Shahrul for his patience and assistance in guiding me through the more complicated than needed to be Withdrawal form. I got there in the end with his help and support so the five stars go to him!
26 November 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
Indeed Shahrul is one of our unique agents.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
I have had accounts with several…
I have had accounts with several brokers during the past years. I would like to inform anyone that cares about their broker having fast and competent support about any issue, that markets.com is absolutely on another level...a five star is simply too little...A big Thank You to everybody in the support team!
25 November 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review
We are thrilled to hear about your positive experience with us
We are here for you via email or live chat https://www.markets.com/en/support/contact/
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