Marsdens Devon Cottages Reviews 297

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

To say we were dissatisfied is an understatement. On arrival, we noticed an overpowering stench of dog, then I found the most disgusting sludge and hair collection down the bathroom sink plughole.... See more

Rated 1 out of 5 stars

This Company does not value it's customers, it doesn't react to complaints or return phone calls or indeed answer the helpline within it's stated hours. Day 4 of our holiday and no calls returned d... See more

Rated 5 out of 5 stars

Lovely clean and spacious property, ideal for our family of four and pet Labrador. High spec equipment, comfortable beds, attractive furnishings, friendly neighbours and helpful housekeeper! Thoughtf... See more

Company replied

Rated 5 out of 5 stars

This place is fab! Great views, great rooms, excellent plumbing, heating and showers lovely large kitchen and shed for wetsuits and beach gear including an external shower and the hot tub was a winner... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

We've over 600 self-catering cottages and apartments across Devon and more than 45 years' experience, choose the local experts today.


Contact info

3.4

Average

TrustScore 3.5 out of 5

297 reviews

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Rated 5 out of 5 stars

Gem of a cottage

Beautiful well equipped cottage in the heart of the village with the added bonus of parking. I booked the property with friends that were down for the weekend .The property is well maintained and was spotlessly clean. When we arrived the heating had been put on and we were able to have a much needed cup of tea before venturing out.Will definitely stay again!

17 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

Thank you for taking the time to feedback on your holiday Gloria , we are so glad that the cottage was comfortable and had everything you needed. We hope to see you again soon!

Rated 1 out of 5 stars

Filthy cottage (Francis Cottage, Woolacombe)

Filthy cottage (Francis Cottage, Woolacombe) at height of Omicron. Spent over 4 hours cleaning "key areas". Used property minimally until secured alternative accommodation. Ruined our Christmas. Lowlights - cotton bud on kitchen floor, food remains on hob and in cutlery drawers, bath plugholes blocked with hair, etc. Hairs in bedding, torn bedding, torn and mouldy curtains, black mould on all windows and frames - the list is endless and the photos worse. Shocking response from Marsdens who only refunded the nights we didn't stay and only after a lot of chasing and evidence-provision from us. I'd have rated them zero stars if I could!

15 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Rachel, thank you so much for taking the time to leave us a review. We are so sad to hear you experience with us was not a good one and you decided to cut your holiday short.
I can see our Complaints Specialists have handled your complaint the best they can. When booking with us, you enter a contract of hire with the homeowner and so we are unable to act of the homeowner's behalf. I can also see the housekeeper has had this issue reported to them so we can work with them to improve our service for future guests.
Please be assured your recent experience does not reflect our usual high standards and we are sorry that on this occasion we did not meet your expectations.

Rated 5 out of 5 stars

Perfect location

Perfect location; perfect property!
Super clean with everything one needs for a staycation!
Our dog loved it so much she didn't want to leave.....!!

14 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

Good morning,

Thank you for taking the time to leave us a review - we really value your feedback.

As a family-owned company, delivering a high-quality experience for all our holiday makers is of great importance to us and we’re happy to hear you enjoyed your holiday.

We hope to welcome you back to Devon soon.

Rated 2 out of 5 stars

Dissappointed

We are long term users of Marsdens and were saddened when we tried to book our two week holiday for this year (2022) in December to be told that the deposit would be £700. Coming out of lockdown and working for the NHS we were unable to afford so gave up. We then found that the price had been dropped to £100 but we were unaware so lost our property. Totally gutted.

14 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

Good morning Kim,

Thank you for taking the time to leave us a review - we really value your feedback.

As a family-owned company, delivering a high-quality experience for all our holiday makers is of great importance to us and we’re saddened and disappointed to hear of your recent experience trying to book a cottage.

We regret that on this occasion your experience did not meet our high standards and we’re grateful that youve provided us with feedback.

Very Best wishes,

Rated 5 out of 5 stars

Marsden’s cottages

Good information, easy booking process, would use again.

8 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

Thank you taking the time to provide feedback from your holiday , we look forward to seeing you again soon !

Rated 5 out of 5 stars

Bamboo cottage in Croyde

Staying in Bamboo, a cottage in Croyde and it is a fantastic cottage in a perfect location. Befitting of the word luxury I have nothing but praise for Michelle and her cottage. My dog and I had the greatest week here. 10 minute walk from Croyde Bay which is easy to get to with the directions left. Less than a 5 minute drive from Saunton Sands which goes for miles. The cottage and the area itself were all very clean. Inside the cottage the facilities are world class, powerful shower and the cottage is extremely well insulated. Only negative was I only booked it for a week. I will use definitely book here again without doubt

6 February 2022
Unprompted review
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Reply from Marsdens Devon Cottages

This review certainly sounds like you have had a great time! It is a lovely part of the country and lovely accomodation - really pleased you liked it too!

Rated 1 out of 5 stars

Between 21st and 28th of dec we rented…

Between 21st and 28th of dec we rented Prospect cottage in Lynmouth. On arrival we knew we could only park to unload. No problems there. But unfortunately we werent informed of the steep access to the house. Security lights were not placed at the relevant uneven and slippery steps. The house was dark and freezing downstairs. No logs to start a fire. Infact no domestic things left like fairy liquid. No info left to say where we could buy logs or groceries. I actually slipped over on the cottage path. No broom to clean off leaves and garden covered in twigs. Main gate was very old and not able to shut it well. If you have children or are over 60 id avoid this cottage.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Small but perfectly formed

Small but perfectly formed. Charming cottage and SO cosy for the winter months.

27 December 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Thank you for taking the time to feedback from your holiday , we are so glad you enjoyed your stay.

Rated 5 out of 5 stars

It was an amazing experience and my…

It was an amazing experience and my partner and I loved every minute of it. The lodge was very well done up and modern and the hot tub was definitely a bonus. The owners are lovely and very polite. We will definitely be returning in the summer!

11 December 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Dear Gabi,

Thank you for this lovely review! We are so pleased to hear you had an amazing time and that the homeowners were great.

We will look forward to welcoming you back next year!

Regards,
Marsdens.

Rated 5 out of 5 stars

Easy to book

Easy to book, stunning cottage. Loved our stay.

6 December 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hi there,
Thank you so much for leaving a lovely review for us. We're so happy to hear you enjoyed your stay and we can't wait to welcome you back again soon!

Rated 5 out of 5 stars

A good booking experience booking and a great holiday home that was good value for money

Overall a good experience booking with Marsdens for our fairly last minute booking. I called them and left a message and received an email with a link to the online booking. I was sent instructions and asked to call the owners closer to the travel day - and I received a text reminder. The holiday home was in a great location close to the beach and local pubs and all dog friendly. All very helpful, thanks.

24 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Cathy, Thank you for taking the time to leave us with your review, we really value all forms of feedback from guest experiences. We are very pleased to hear you found the booking easy with all the updates and glad you had a great stay at the property.. Hopefully we can welcome you back again with us soon!

Rated 5 out of 5 stars

Horizons is in a fantastic location…

Horizons is in a fantastic location with amazing views over the harbour and beyond. It is furnished and equipped to a very high standard. Despite being on the 3rd floor, the only time we felt it was a bit of a climb was when we took our luggage up. This is the second time we have stayed here and look forward to doing so again.

14 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Steve, Thank you for taking the time to leave us with your feedback, we really value this from all customers. We are very happy to hear you had an enjoyable stay and admired the wonderful views the property had to offer along with finding the property very suitable for you due to the furnishings and being well equipped. We look very forward to welcoming you back again soon!

Rated 4 out of 5 stars

Close to the beach but lacking some facilities

This is a good wee property and superbly located to the beach. It is quite basic and with COVID restrictions, also only has the bare essentials which are fine and enough - but just keep this in mind when booking. The biggest issue for us is that this property doesn't have an outside tap which makes it very difficult to wash surf equipment (wetsuits especially) and to wash off Sandy feet. Which is a shame as it's so close to the beach.

12 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Steve, Thank you for leaving us with your review, we really value all feedback. We are so pleased to hear you had an enjoyable stay and the location was fantastic. Hopefully we can welcome you back again soon!

Rated 5 out of 5 stars

Beautiful cosy cottage

Beautiful cosy cottage, felt like I was going back in time. Ideal for peaceful relaxing holiday.

8 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello , thank you for taking the time to feedback on your experience, we are so glad you had an enjoyable stay.

Rated 5 out of 5 stars

Fantastic holiday property (Coco…

Fantastic holiday property (Coco Beach)! No expense spared. Wonderful final touches with the fresh flowers and complimentary condiments. Coco Beach was a dream!

7 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hi Josh, thank you for your review, we're very glad you enjoyed your stay! We hope to welcome you back soon

Rated 4 out of 5 stars

The location and overall feel are…

The location and overall feel are excellent. But it is no big enough with enough seating for
More than3 people, with the 3 of us and 2 dogs it was a little cramped.
The sofa needs updating to accommodate all humans. The TV also could do with remounting and enlarging.

7 November 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hi Rob, thank you for your feedback. We always give our customers' comments serious consideration and we would like to thank you for taking the time to share this, rest assured we will pass this to the relevant team. We hope you had a great time in Devon overall

Rated 5 out of 5 stars

Home from home

Lovely clean and spacious cottage. Bed linen and towels felt new and fresh. Lots of handy extras in the cupboards eg salt, vinegar, bin bags, washing capsules. Washing line outside or airer inside for drying clothes. The owners seem to have thought of everything! Secure back garden for the dog. Parking outside very tricky if like us you have a big car but space could always be found on a neighbouring street. Highly recommend and would love to return.

31 October 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Dawn,
Thank you for leaving us with your lovely review. We are super happy to hear you have a fantastic stay with us and found the property suited all your needs. Fingers crossed we can welcome you back with us again very soon.

Rated 5 out of 5 stars

What a fab place to spend the week away…

What a fab place to spend the week away from family. The accommodation was super and had everything we needed as well as amazing views. The teenagers enjoyed the den!

31 October 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Kerry, We are very glad to hear you had a fantastic stay with us. Thank you for leaving us with your lovely feedback, and i hope we can welcome you back again very soon for another enjoyable stay!

Rated 5 out of 5 stars

Fantastic house!

This is a very well appointed house for 6 people, with plenty space to socialise together, and spend time apart.
It’s also in a fantastic location to tour Devon.

31 October 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Andy, Thank you for taking the time to leave your lovely feedback on your experience. We are so pleased you enjoyed your stay! We look very forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing New House

Dormy House
Lovely new house, very bright and airy, with great views over golf course leading to the sea in the distance, (which is walkable).
Very well equipped.
Local shops in Westward Ho & Northam
Can definately recommend

29 October 2021
Unprompted review
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Reply from Marsdens Devon Cottages

Hello Anne, We are so pleased to hear you had a fantastic stay with us and the property fulfilled all your needs. Thank you so much for taking the time to leave us with this lovely review. Fingers crossed we can welcome you back soon.

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