I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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My experience with Marsh Finance has…
My experience with Marsh Finance has been extremely disappointing.
The vehicle I financed developed faults within just two hours of having it, and when the dealership refused to help, I immediately began the complaints process with Marsh.
Since raising the complaint, communication has been almost non‑existent. It has now been four weeks, and despite numerous phone calls and emails, I have received no meaningful updates. You cannot contact the complaints team directly, and every call must go through customer services, who repeatedly promise call‑backs that never happen. I have also requested to speak with management and have been refused each time.
I fully understand that the complaints process can take up to eight weeks, but we have been unable to drive the car at all due to the 20+ faults identified in a diagnostic report several of which were classed as dangerous. This has left us in a very difficult position with work, appointments, and school runs. We are using public transport where possible, but it is incredibly frustrating to have a car sitting outside that we legally and safely cannot drive.
It took Marsh over three weeks just to arrange an independent inspection, and since the inspection took place, we have heard nothing, even though the investigator stated he would send the report to them immediately. The lack of communication has caused unnecessary stress, delays, and a complete loss of confidence in their customer service.
A finance company should support customers when a vehicle is faulty, especially when safety‑critical issues are involved not make the process harder. Based on my experience, I would not recommend Marsh Finance to anyone. When genuine support is needed, it simply isn’t provided, yet they are consistently quick to take payments without hesitation. I am also repeatedly reminded that failing to make payments for a car we cannot use would negatively impact my credit score! It's extremely frustrating that we need to pay for a car we are not able to use.
Update
Thanks for getting back to me via your reply on here. I simply am just asking for communication as its been 4 weeks since we logged the complaint. The inspection was almost a week ago and we haven't recieved any details regarding next steps.
Update 13th April 2026
It has now been six weeks since I raised my complaint and almost three weeks since the vehicle inspection, yet I still haven’t received any update on the findings or the next steps. The communication throughout this process has been extremely poor and is causing unnecessary frustration.
28 March 2026
Unprompted review
Reply from Marsh Finance
Hi Rachel
Thank you for taking the time to share this, and we’re really sorry for the frustration and lack of communication you’ve experienced. We completely understand how difficult this situation must be, especially when you’ve been unable to use the vehicle.
We’ve now escalated your complaint to our Customer Care Manager, and we’re very sorry for the delay in coming back to you.
We can confirm that we have received the inspection report. You’re right that a diagnostics report has identified a number of fault codes. However, at present only one of these is showing as an active fault, with the others being historical rather than current issues.
We appreciate that this doesn’t change the inconvenience you’ve faced, and we want to reassure you that we’re working to get this resolved as quickly as possible. Our team has been asked to contact you directly to talk through the next steps.
Thank you again for your patience while we work through this.
Kind regards,
The Marsh Finance Team
Update:
Our customer care team have advised that it takes up to 10 working days for us to receive the inspection report. Unfortunately, as this is a third party there is little we can do to expedite this, we appreciate your patience. We have asked our customer care team to get in touch with you.
Customer advisor was very friendly and…
Customer advisor was very friendly and informative. Everything was explained perfectly
23 March 2026
Unprompted review
Reply from Marsh Finance
Hi Kenny,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that everything was clearly explained and that you found the experience friendly and informative. It’s great to know our team made things easy to understand for you.
Kind regards,
The Marsh Finance Team
Jemma was a superstar
Jemma was terrific. Explained everything clearly and perfectly, not a detail was missed and helped me get my account back on track!
13 March 2026
Unprompted review
Reply from Marsh Finance
Thanks for your great review. We're delighted to see that everything was explained well and that you felt fully informed during the process.
If there's anything else we can help with, just get in touch.
Kind regards,
The Marsh Finance Team
Exceptional customer service as always…
Exceptional customer service as always whenever I've been in touch if I've had financial issues. Options explained throughly and any queries are answered.
10 March 2026
Unprompted review
Reply from Marsh Finance
Hi there 😊
Thank you for your kind review. It really means a lot to hear that you’ve had such positive experiences with our team whenever you’ve been in touch.
We know that financial worries can be stressful, so our aim is always to listen, talk through the available options clearly and make sure any questions are answered along the way. It’s great to know the team has been able to support you when you needed it.
Thanks again for taking the time to share your feedback. Please remember we’re always here if you need us 🚗
Kind regards,
The Marsh Finance Team
Great customer service
The colleague I spoke to was very polite and helpful.
4 March 2026
Unprompted review
Reply from Marsh Finance
Hi Benjamin,
Thank you for your review. Providing friendly and supportive service is always our aim, and we appreciate you taking the time to share your feedback.
Kind regards,
The Marsh Finance Team
Reply from Marsh Finance
Hi Adam,
Thank you for your review 😊
We’re really pleased to hear this; that’s exactly the experience we aim to provide. If you ever need anything in future, we’re here to help.
Kind regards,
The Marsh Finance Team
I have spoken with Sarah today…
I have spoken with Sarah today afternoon and she handle my enquiries so well thank you Sarah god bless you and best car finance giving five stars
25 February 2026
Unprompted review
Reply from Marsh Finance
Hi Arif 😊
Thank you for the brilliant review and for taking the time to mention Sarah — she’ll be really happy to hear this! I’ll make sure your kind words are passed on to her.
We’re so glad she was able to help with your enquiries and make everything clear for you. That’s exactly the experience we want every customer to have ⭐
If you need any help at all going forward, we’re always here for you.
All the best,
The Marsh Finance Team 🚗
Reply from Marsh Finance
Hi there 😊
Thank you so much for taking the time to leave a review. We’re really glad to hear you found the team helpful and understanding — that’s exactly how we want every customer to feel when they speak to us.
If you ever need anything in the future, even if it’s just a quick question, we’re always here to help 👍
All the best,
The Marsh Finance Team 🚗
Very good and polite staff
25 February 2026
Unprompted review
Reply from Marsh Finance
Hi Yemisi 😊
Thank you so much for your lovely review. We’re really pleased to hear you found our team very good and polite — that means a lot to us.
We always aim to make the process as smooth and comfortable as possible, so it’s great to know that came across in your experience.
If you ever need anything at all, we’re just a message or call away 🚗✨
Best wishes,
The Marsh Finance Team
Excellent customer Service
Staff handled my request very well with excellent customer service.
21 February 2026
Unprompted review
Reply from Marsh Finance
Thank you, Suzan! 😊 We’re really pleased to hear your request was handled so well and that you experienced excellent customer service. We truly appreciate you taking the time to leave your feedback!
Change details
Phoned to change details as recently moved address and changed employment, normally hate phoning but this was a pleasant change. A stress free, easy chat to get everything changed over. Thank you so much for your help
16 February 2026
Unprompted review
Reply from Marsh Finance
Thank you for your kind feedback! 😊 We’re really glad to hear the call was stress-free and that updating your details was quick and straightforward. It’s great to know we could make the experience a pleasant one for you — we really appreciate you taking the time to share this!
Kind regards,
Marsh Finance
Very friendly
Very friendly, helpful knowledgeable staff. Second time I have spoken with Sarah and was like catching up with a friend.
16 February 2026
Unprompted review
Reply from Marsh Finance
Thank you for taking the time to leave a review David, and a five-star one at that 😊! Sarah is an asset to Marsh, and we'd be delighted to pass on your kind words.
Kind regards,
Marsh Finance
Sarah was very helpful on the phone…
Sarah was very helpful on the phone with my situation, made me feel at ease at the end of the call.
Thank you
16 February 2026
Unprompted review
Reply from Marsh Finance
Thank you for your kind words. It's great to see that Sarah supported and made you feel at ease during your call. We'll pass on your 5-star review to Sarah - she's a credit to our team.
Kind regards,
Marsh Finance
Good afternoon
Good afternoon
Thank you very much for your helping me. it’s very great service. I am very happy. What i have promised i will pay on time in future. Once again thank you very much.
Regards
11 February 2026
Unprompted review
Reply from Marsh Finance
Hi Khushnood,
Thank you so much for your kind message.
We’re really pleased to hear you were happy with the service and that we could help you. Your feedback means a lot to the team 😊
If you ever need any further support, please don’t hesitate to get in touch.
Kind regards,
The Marsh Finance Team
Excellent customer service from a lady…
Excellent customer service from a lady called Sarah very helpful and no issues with queries and questions I had great company
9 February 2026
Unprompted review
Reply from Marsh Finance
Hello!
Thank you for your kind feedback 😊
We’re really pleased to hear that Sarah was able to help with your queries and make everything straightforward for you. It’s great to know you had such a positive experience with us, and we’ll be sure to pass your comments on to her.
Kind regards,
The Marsh Finance Team
Marsh Finace was there when needed
Marsh Finace was there when i needed help with a vehicle I found the whole process locating a car them agreeing and starting the agreement
The portal is east to use and clear
The whole team have been excellent
I would recommend and will return if needed
9 February 2026
Unprompted review
Reply from Marsh Finance
Hi Stuart,
Thank you for taking the time to share your experience! We’re delighted to hear that our team could support you throughout the whole process, from finding a car to starting your agreement 🚗✨. It’s great to know you found the portal easy to use and that the team made everything clear.
We really appreciate your recommendation and look forward to helping you again if needed!
Kind regards,
The Marsh Finance Team
Spoke with Sarah with regards to my…
Spoke with Sarah with regards to my account.
Very understanding and extremely helpful.
9 February 2026
Unprompted review
Reply from Marsh Finance
Hi Keith,
Thank you for your feedback! We’re really pleased to hear that Sarah was able to support you with understanding and helpful advice 😊. We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Very helpful
I spoke with Sarah and she was extremely helpful.
I got on the phone rather stressed and not a clue what to do as I have been ripped off by a different company who should have paid Marsh finance a settlement figure but have not.
She was on the phone a while and went several times to get info for me from managers to help me as much as she could do.
6 February 2026
Unprompted review
Reply from Marsh Finance
Hi Christopher,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Sarah was able to support you during what sounds like a very stressful situation. Taking the time to speak with you, check the details with her managers, and explain things clearly is exactly what we aim to do, and we’ll make sure your feedback is passed on to her.
If you need any further help or updates, please don’t hesitate to get back in touch.
Kind regards,
The Marsh Finance Team
Hope your get through to mashy
Spoke to a lady called (Mashy). She was great!, very helpful and polite .
3 February 2026
Unprompted review
Reply from Marsh Finance
Hi Pelumi,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that Mashy was so helpful and polite during your call. We’ll be sure to pass your kind words on to her – it will definitely make her day.
Kind regards,
The Marsh Finance Team
I was stressed and Akbar made me feel…
I was stressed and Akbar made me feel at ease. Great service!
2 February 2026
Unprompted review
Reply from Marsh Finance
Hi Blake,
Thank you for sharing this 😊
We’re really pleased to hear Akbar was able to put you at ease during a stressful time. Knowing our team can make things feel a bit calmer and clearer is exactly what we aim for. We’ll be sure to pass your kind words on 👍
Kind regards,
The Marsh Finance Team
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