Marston Events Reviews 146

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their welcoming, patient, and professional demeanor, highlighting their ability to make special occasions even more enjoyable. Many consumers appreciate the excellent service, noting the team's dedication to ensuring satisfaction with the final results and their helpfulness in various situations. People also found the user experience positive, with photographers making photo sessions relaxed and fun. However, some people were dissatisfied with the overall service, citing issues with the company taking on too many events. A few customers also mentioned that the website's pre-event user experience was clumsy and poor.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service. Many reviewers praised the genuine commitment of the staff,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the calm, reassuring, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied

Rated 5 out of 5 stars

Thank You, Paul! Graduation day is always special—but having the right person capture those moments makes it unforgettable. Paul, your photos didn’t just freeze memories; they told a story. From ca... See more


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy graduation!

15 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Harris,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

You couldn’t be in better hands.

I have the privilege of working on a variety of graduations, so my experience is not confined to one occasion. At every event and every time Marston Events are a pleasure to work with, always friendly, polite and helpful in extremis. John, David, Sue and Margaret in particular, work incredibly long hours, are always cheerful and such a reassuring presence when time scales are tight or the pressure is on. Their expertise on what gown and style is required is peerless and they will always ensure that every student or academic is turned out perfectly. On my arrival for another round of ceremonies, it is always hugely reassuring to see them there.

15 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear JB,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

I am incredibly thankful to Dee

I am incredibly thankful to Dee, she made us feel so comfortable and got natural smiles out of us while taking photographs!

14 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Zarina,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Huge thanks to Neal for capturing lots…

Huge thanks to Neal for capturing lots of wonderful moments for me and my family!

13 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Xiang,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Andy the photographer 📷

Andy was great! Very professional and patient.. The photos turned out amazing, we left happy :) Thanks a lot!

14 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear M J,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Michael R the best photographer

I am very pleased with Michael R. He is an extremely professional photographer and took great photos of me and my family for our graduation ceremony. Great attitude and professionalism. Extremely passionate and kind with lots of patience. Thank you so much! You made my day!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

UCL Graduation Ceremony

A huge thank you to Chris for an outstanding photography experience! Your expertise, creative eye, and ability to make everyone feel at ease truly made a difference. The previews are stunning, and I’m excited for the final results!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience delivered

Fabulous experience delivered - John provided me with my gown for our graduation ceremony at UCL’s BSSC. He was completely lovely, funny, and hugely knowledgeable. Hope to see him again in 2026 :)

14 May 2025
Unprompted review
Rated 5 out of 5 stars

UCL grad photos

The photographer Maria took some lovely photos for my daughter’s UCL graduation and really put us at ease - thank you so much!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I’m incredibly grateful to Dess for…

I’m incredibly grateful to Dess for capturing such precious moments from my graduation ceremony. She not only has a great eye for photography, but was also super patient and thoughtful—helping me find the best angles and making sure every shot looked amazing. Thanks to her, I now have beautiful memories to look back on from this special day. Thank you so much, Dess!

14 May 2025
Unprompted review

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