Marston Events Reviews 146

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their welcoming, patient, and professional demeanor, highlighting their ability to make special occasions even more enjoyable. Many consumers appreciate the excellent service, noting the team's dedication to ensuring satisfaction with the final results and their helpfulness in various situations. People also found the user experience positive, with photographers making photo sessions relaxed and fun. However, some people were dissatisfied with the overall service, citing issues with the company taking on too many events. A few customers also mentioned that the website's pre-event user experience was clumsy and poor.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service. Many reviewers praised the genuine commitment of the staff,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the calm, reassuring, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied

Rated 5 out of 5 stars

Thank You, Paul! Graduation day is always special—but having the right person capture those moments makes it unforgettable. Paul, your photos didn’t just freeze memories; they told a story. From ca... See more


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

My photographer Claire at my graduation…

My photographer Claire at my graduation was so great! She really made it a nice vibe and made sure I looked great with my family for my special photo. Can’t wait to see how all the pics turned out. She was also super friendly and got us ready for the celebratory vibe.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Graduation photos

I recently had my graduation and my family and I had a great experience with Michael R! He made us feel very comfortable during the photo session and the previews looked great. Thanks so much Michael and looking forward to seeing the final photos soon :)

13 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Munaiza,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

The photo service was excellent

The photo service was excellent! Michael, the photographer assigned for my shooting, was extremely professional and able to assist me and my family for the best photos! Thank you!

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Gia,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Andy (12/05/25)

Andy was kind, patient and genuine! Very professional, receptive and warm. Couldn’t have asked for a better photographer. A great representative of the company.

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Queenie,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Great experience with Chris

Had a great experience with chris, he made us feel super comfortable and we had a laugh whilst taking my mums graduation photos, thank you Chris! Cannot wait to see the final pics☺️

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Naz,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 1 out of 5 stars

Absolute shambles

Absolute shambles. UCL should be ashamed to use the company. A

16 April 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Mania,

Good Morning, we would like to discuss this with you further if you are able to contact us on 01293 822 211 we are open Monday to Friday 9-5 or email us on enquiries@marstonevents.com and our customer care team can assist you further.

Kind Regards
Customer Care

Rated 1 out of 5 stars

My Graduation was last July

My Graduation was last July, (2024) and I have had issues getting my photos since then. I emailed, called and left messages multiple times since last July, and no one has gotten back to me at all! In the end, I've given up and had to use the website to pay for extras as I didn't want them to disappear, as it says they will a year on from the graduation date. Appalled with the customer service, as I've now had to fork out an extra £150 on top of the £150 I already paid for last July because no one communicated with me.

18 April 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Customer,

Good Morning, we are sorry to hear you have had difficulties with your order.

We would like to discuss this with you further if you are able to contact us on 01293 822 211 we are open Monday to Friday 9-5 or email us on enquiries@marstonevents.com and our customer care team can assist you further.

Kind Regards
Customer Care

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