Martha Brook Reviews 1,708

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The lovely letter exchange was brilliant. I not only enjoyed receiving a really lovely letter, I enjoyed writing my one too. It was a nice moment away from tech and to actually think about communica... See more

Rated 5 out of 5 stars

Martha ran a session on growing on Instagram. What an evening! I'm not the huge fan of online events, but Martha made the event extremely engaging. A natural story teller, she was honest about the ha... See more

Rated 5 out of 5 stars

Absolutely incredible customer service. I’d been chatting on WhatsApp for a few days last week to organise a last minute custom guest book for an event. The package arrived on time & was so gorgeous... See more

Company details

  1. Stationery shop
  2. Corporate gift supplier
  3. Gift shop
  4. Stationery Shop
  5. Stationery manufacturer
  6. Stationery wholesaler

Written by the company

The home of delightfully individual stationery to uplift, inspire and empower. Worldwide shipping. Fast delivery. Shop online today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

I was really quite disappointed with my…

I was really quite disappointed with my £35 diary. I thought the paper quality was not as I had imagined. I purchased the vegan leather diary and again felt as though I should not have chosen this option.
Totally my fault buying something online and not actually feeling the quality of the goods. Unfortunately I had it stamped with my initials or I would have sent it back.
To sum up, I feel the diary looks cheap!
As stated this is my fault but going forward will buy from a stationary where I an see the quality of what I am buying.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Lovely products and fantastic service

Ordered a vegan leather notebook just before Christmas as a present. The delivery was very quick and the notebook is lovely and very high quality. Would definitely recommend this company and will be buying again.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, luxury feel goods and customer service!

My order was executed speedily, and I was kept in touch. The planner was beautifully packed with attention to luxury detail, and to my surprise, my name was in gilt on front cover of planner! And as an extra bonus, the pages from my old planner (not Martha Brooks), fit perfectly in the new one, should I want them

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Counterfeit calendars

Please be aware that this company has sadly been duped by Chinese companies who have been sending out fake shoddy merchandise pretending to come from them!
It really is a cheap, tacky version of what their customer are expecting!
I feel for them as they have worked incredibly hard to produce an excellent product, which, has now been hijacked by these imposters.
Be extremely aware that you only purchase direct from them….I got scammed and trust me, what they put in the calendars is utter rubbish!
Hopefully this issue will be resolved for them soon!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

I bought the stationary advent calendar the day it went live on the Martha Brook website. Received it as promised, end of October and couldn’t wait to start.

1st of December came around, opened the door and was overjoyed. And each subsequent day has been the same. I look forward to opening the stunning ‘book’ boxes every day. It really is designed and made in an exceptional way.

It is such a shame that scammers have fraudulently copied this calendar. I’m so glad This Morning featured this company to get the word out there.

Will be buying again next year!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Outstanding Service

Exceptional quality products as such an affordable price, so excellent value for money. Love the selection and ability to personalise the gifts. Delivery was very prompt and packaged beautifully. Well done again Martha Brook, you knocked it out of the park again.

18 November 2024
Rated 1 out of 5 stars

The order was not complete and the…

The order was not complete and the remedy was disappointing.

18 November 2024
Martha Brook logo

Reply from Martha Brook

Hi Debs, we're sorry that the pen was missing from your order, and that it was too late to send a next-day replacement. We understand this was disappointing, even with the refund.

If we can be of any further help, please do not hesitate to reach out to us at hello@marthabrook.com.

Best wishes,
Harriet at Martha Brook

Rated 5 out of 5 stars

Amazing service

Amazing service, friendly and prompt delivery. Customer focused. Definitely recommend. love the diary.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I love my notebook

I love my notebook! I must admit I do prefer a non ringed notebook as the rings get entwined with things in my bag, but I make the exception for Martha’s products because they are exceptional quality and just beautiful! 🩷💕

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Beware of fraudulent sites

I ordered a 24 days of stationery box and, put simply, what a complete waste of money! So when I ordered it I didn’t realise it was coming from the USA. It transpires, from the response below, that I had inadvertently ordered it from a fraudulent website, I didn’t know this at the time because I’d never heard of Martha Brook before. See response below.

6 November 2024
Unprompted review
Martha Brook logo

Reply from Martha Brook

Hi Jen, thank you so much for your review and we’re so sorry to hear about your experience. Unfortunately a criminal gang has attempted to copy this product and scam customers by setting up multiple listings away from our website. It sounds like you have received one of the counterfeit products that we are aware is in circulation and is not a true Martha Brook advent calendar as the contents do not match the contents we have included this year.

Our 24 Days of Stationery Advent Calendar was only available to purchase from our website for a limited period before it quickly sold out. Our advent calendar is personalised and has 24 thoughtful contents that took months to design and make. The inside contents you describe are not ours so it sounds like you have received one of these counterfeit copies.

We are currently working with Action Fraud and the National Fraud Intelligence Bureau to tackle this as much as possible and spread awareness, and will be in touch directly to gather some more information from you and provide you with the case number to report this to the Police and Action Fraud. Please can you email us at hello@marthabrook.com?

Once again, we are so sorry for this experience.

Best wishes,
Christie at Martha Brook

Rated 5 out of 5 stars

Your ad for the advent Christmas…

Your ad for the advent Christmas Calendar just sold me to buy your product. I had questions and they were promptly answered by your staff. I can't wait to open the mailing box on December 1st.

18 October 2024
Rated 5 out of 5 stars

Adventskalender

I don't know if the review will stay this way because I bought the Advent calendar that I obviously didn't open already but the box, the delivery and everything else was definitely perfect.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Stunning.

I was lucky enough to order an advent calendar, l haven’t opened it yet but the packaging is absolutely gorgeous. What an amazing treat.

23 October 2024
Unprompted review

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