Lovely journal. Clearly a love for what is being offered. A wonderful independent company and the author knows her stuff
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lovely letter exchange was brilliant. I not only enjoyed receiving a really lovely letter, I enjoyed writing my one too. It was a nice moment away from tech and to actually think about communica... See more
Martha ran a session on growing on Instagram. What an evening! I'm not the huge fan of online events, but Martha made the event extremely engaging. A natural story teller, she was honest about the ha... See more
Absolutely incredible customer service. I’d been chatting on WhatsApp for a few days last week to organise a last minute custom guest book for an event. The package arrived on time & was so gorgeous... See more
Company details
- Stationery shop
- Corporate gift supplier
- Gift shop
- Stationery Shop
- Stationery manufacturer
- Stationery wholesaler
Written by the company
The home of delightfully individual stationery to uplift, inspire and empower. Worldwide shipping. Fast delivery. Shop online today.
Contact info
1110 Great West Road, TW8 0GP, Brentford, United Kingdom
- 020 3176 0900
- hello@marthabrook.com
- marthabrook.com
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was really quite disappointed with my…
I was really quite disappointed with my £35 diary. I thought the paper quality was not as I had imagined. I purchased the vegan leather diary and again felt as though I should not have chosen this option.
Totally my fault buying something online and not actually feeling the quality of the goods. Unfortunately I had it stamped with my initials or I would have sent it back.
To sum up, I feel the diary looks cheap!
As stated this is my fault but going forward will buy from a stationary where I an see the quality of what I am buying.
Lovely products and fantastic service
Ordered a vegan leather notebook just before Christmas as a present. The delivery was very quick and the notebook is lovely and very high quality. Would definitely recommend this company and will be buying again.
Excellent, luxury feel goods and customer service!
My order was executed speedily, and I was kept in touch. The planner was beautifully packed with attention to luxury detail, and to my surprise, my name was in gilt on front cover of planner! And as an extra bonus, the pages from my old planner (not Martha Brooks), fit perfectly in the new one, should I want them
Counterfeit calendars
Please be aware that this company has sadly been duped by Chinese companies who have been sending out fake shoddy merchandise pretending to come from them!
It really is a cheap, tacky version of what their customer are expecting!
I feel for them as they have worked incredibly hard to produce an excellent product, which, has now been hijacked by these imposters.
Be extremely aware that you only purchase direct from them….I got scammed and trust me, what they put in the calendars is utter rubbish!
Hopefully this issue will be resolved for them soon!
Bought as a present and I’m delighted…
Bought as a present and I’m delighted with the diary. It is beautifully made with thoughtful and meaningful quotes. So very pleased with my purchase.
Perfect wedding planning diary.
Perfect wedding planning diary.
I love my new 5 year diary, I adore all of your products. x x
I love the books, they are great!
Exceeded expectations
I bought the stationary advent calendar the day it went live on the Martha Brook website. Received it as promised, end of October and couldn’t wait to start.
1st of December came around, opened the door and was overjoyed. And each subsequent day has been the same. I look forward to opening the stunning ‘book’ boxes every day. It really is designed and made in an exceptional way.
It is such a shame that scammers have fraudulently copied this calendar. I’m so glad This Morning featured this company to get the word out there.
Will be buying again next year!
Very fast service / beautiful product
Very fast service! This was a gift for a friend who has everything. She loved it!! I'm in the USA and she is in Australia so I haven't seen this in person but she says it's beautiful.
Lovely personalised diary
Lovely personalised diary. Very pleased with my purchase.
Great Customer Service
Great Customers Service, product as described - value for money - good quality thank you
Very pleased with personalised notebook…
Very pleased with personalised notebook made from recycled coffee cups
Exceptional Quality and Outstanding Service
Exceptional quality products as such an affordable price, so excellent value for money. Love the selection and ability to personalise the gifts. Delivery was very prompt and packaged beautifully. Well done again Martha Brook, you knocked it out of the park again.
The order was not complete and the…
The order was not complete and the remedy was disappointing.

Reply from Martha Brook
Amazing service
Amazing service, friendly and prompt delivery. Customer focused. Definitely recommend. love the diary.
I love my notebook
I love my notebook! I must admit I do prefer a non ringed notebook as the rings get entwined with things in my bag, but I make the exception for Martha’s products because they are exceptional quality and just beautiful! 🩷💕
Beware of fraudulent sites
I ordered a 24 days of stationery box and, put simply, what a complete waste of money! So when I ordered it I didn’t realise it was coming from the USA. It transpires, from the response below, that I had inadvertently ordered it from a fraudulent website, I didn’t know this at the time because I’d never heard of Martha Brook before. See response below.

Reply from Martha Brook
Your ad for the advent Christmas…
Your ad for the advent Christmas Calendar just sold me to buy your product. I had questions and they were promptly answered by your staff. I can't wait to open the mailing box on December 1st.
Adventskalender
I don't know if the review will stay this way because I bought the Advent calendar that I obviously didn't open already but the box, the delivery and everything else was definitely perfect.
Stunning.
I was lucky enough to order an advent calendar, l haven’t opened it yet but the packaging is absolutely gorgeous. What an amazing treat.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







