martiGO Reviews 360

Got charged EUR 55 for a mistake that originated in their broken UI. It's probably the only company I've seen out there that gives you a form field that literally says FIRST NAME, then expects you to write both your first AND middle name there, and then — if you don't contact them within 24 hours — tells you to cover the change fee from your own pocket. Their representative, after seeing my passport, tried to correct me that my middle name is, in fact, a part of my first name. Well, thank you, I didn't know my own name for four decades! At least my problem got solved, but it doesn't change the fact that a reputable company, seeing this, would simply eat the additional charge and FIX. THEIR. USER. INTERFACE.

Oh, and by the way, I'd normally say their entire website is almost certainly machine-translated without any human supervision, since this matches the overall quality level. But actually, it's even lower than that, an AI wouldn't make that many mistakes. They probably hired a single underpaid careless student for this and collected their work via a spreadsheet without providing context, because boy, these translations are sloppy, confusing, and full of typos (looking at Polish translation here, I don't know about others). Absolutely no QA, so this should have been a red flag from the very beginning, and I sort of blame myself for not being on alert here.

Another problem: you're not allowed to change currency unless you're signed in, so good luck on your first order.

I hope I'll at least get on board.

Real bad experience! DO NOT BOOK TICKETS WITH THEM! Or you will regret!

Reserved tickets with them but told by the airline that we will not be able to get aboard to the flight due to the country's changing air flight transfer policy. They charged 40% of the reservation and only refunded about 60% of the order price although we only ordered within 24 hours.

Great site to book travel. Cheap and easy I made a mistake with my ticket but representative Leo was excellent in helping resolve my issue. Would definitely recommend.

Very friendly support team

❌ Terrible Experience – Money Taken, No Confirmed Ticket ❌

I attempted to book an urgent flight through MartiGO, redirected from Google Flights. The fare was marked as "guaranteed for 12 minutes", so I paid €1,600 immediately.

➡️ No confirmation received.
➡️ Customer support told me to wait.
➡️ Then I received an email saying the booking was rejected and a refund was initiated.

What’s worse? The same flight, at the same price, was still listed minutes later. When I called again, the agent advised me not to book it again, as the same thing would happen: payment taken, ticket rejected, refund "eventually" processed.

This is misleading, stressful, and deeply unprofessional. MartiGO takes your money for flights they can’t guarantee, then locks your funds while offering no real solution.

⚠️ I absolutely do not recommend this platform. Avoid it — especially if you're booking under time pressure or urgency.

The customer support team helped me with the ticket refund process. Their quick responses and active involvement throughout the process were incredibly helpful.

I waited until the day of my flight to realise I didn’t have my tickets and had no emails with information. Thankfully martigo had WhatsApp support and Cherrie sent me the details and what steps I need to do. So thank you guys very much for getting me home and making a stressful experience as nice as possible!

Very satisfied with the service!
I travel frequently and have often experienced issues when booking tickets – either with the payment or during online check-in. Yesterday, I purchased a ticket through MartiGo and paid with my credit card, but I didn’t receive any confirmation email. I reached out to their customer service via WhatsApp and was pleasantly surprised. They responded very quickly and solved the issue immediately. Excellent service and very professional. Thank you!

Every thing is fine

Leon was super helpful and completely saved my day. Fast replies and excellent customer service. Thank you again

Nazim was very helpfull managed to solve the issue very quickly thank you very much

I had the opportunity to experience their customer support, and it was truly exceptional. Despite my flight being cancelled, the team handled the situation efficiently and quickly arranged an alternative flight for me. Their prompt assistance and professionalism made a stressful situation much easier to handle, and I truly appreciate the excellent service.

I would like to sincerely thank Leonard Mesa Obamos for his outstanding customer service.

After I noticed a mistake in the date of birth for one of the passengers on my booking, I contacted martiGO for help. Leonard responded quickly, professionally, and with great kindness. He corrected the information without any service fee, even though I expected one, and handled the request with real care and efficiency.

It’s rare to find such helpful and understanding support these days. Leonard truly went above and beyond, and thanks to him, I feel even more confident booking through martiGO again.

Thank you, Leonard, for your excellent service!

Had some trouble with one of our flights, but thanks to the great (mail and phone) support, martigo employees managed to reschedule the flight asap.

We booked our flight but two weeks later on of the continuous flight was cancelled by the airline. I tried to contact airline directly but not successfully. Martigo helped me a lot to solve my problem, replied really fast and now they find another flight and rebooked our flight for free. I am really happy to leave a comment here. Next time I won’t be afraid to buy tickets through them.

Nazim was a brilliant help - thank you very much.

Big thank you to Cherrie and team for sorting out flight issues at last minute, very patient and solved issues to be able to fly on same day.

They offer a WhatsApp communication channel that is much better than an on-website chat. Much appreciated that I didn’t need to wait on an international phone call, even if response time can be a bit slow sometimes.

Calling out the service worker Alptuğ who helped me patiently through rebooking on the day before my flight, and stayed polite and helpful throughout. Thank you.

Perfect, excellent customer service I had a mistake in the surname of one of the tickets and right away I wrote about my problem in martiGO whatsapp they reach the airline to solve the problem and without a penalty they could fix this mistake, thanks for the quick and efficient support