Bought chunky trainers from them and after 2 weeks some stitches started to come off, contacted them about the issue and they sent me a brand new pair off my choice from they website, grate customer s... See more
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I didn't even get my stuff yet but these guys r legit, had a few questions because of a delay, response time is crazy, they even gave me some extra stuff because of the delay. Hyped for my boots and w... See more
Ordered trainers which were slightly delayed to the UK and then read reviews on here and panicked. Company emailed back addressing my concerns and offered discount on next order. Trainers are fantasti... See more
Package arrived totally destroyed, very uncomfortable and leather feels like plastic Package arrived totally destroyed, the quality is terrible as the leather feels like synthetic and the product... See more
Company replied
Company details
Written by the company
Street Wear and Urban Culture have never been this easily accessible before. And we at Martin Valen have found a way to make this lifestyle more accessible to anyone around the world. As a Street Fashion Brand, we care about Urban Style with affordability. We are based in Germany, and because of this, our Logistics office is in Hamburg and our Warehouse is in Augsburg. Additionally, our shoe production line is in Turkey, in a 5000m^2 area and they're all carefully hand-crafted. We ship your packages with UPS and DHL and our prices contain shipping, VAT, and Customs Duty as well. We also offer various online payment methods such as -PayPal (not available in European countries at the moment), -Klarna, -Sofort, -Ideal, and -Credit and -Debit Cards. You may check out our online store at: www.martinvalen.com If you have any questions or if you're in need of assistance, you may refer to our Customer Service by creating a support ticket through our website at: https://martinvalen.com/en/contact-us Or you can write to our support e-mail at: support@martinvalen.com Also, you can contact our Social Media Managers on Instagram and Facebook and DM them for a close-to-live support experience. Additionally, you may check out our return and cancelation policies at: https://martinvalen.com/en/content/return-exchange Martin Valen - Representing the Streets, the Culture, and You.
Contact info
Hamburg, Germany
- support@martinvalen.com
- martinvalen.com
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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The best … i have 3 pairs ✅
Great shoes and excellent service
Excellent service! Quick order confirmation und payment. Delivery took a bit time, but UPS was very helpful in changing the delivery to an UPS shop. The shoes look in reality as good as they did on the photos on the website. They fit perfectly. Only the sweet perfume scent which came out ot the box was a bit annoying. Quick opening of the window helped. So everythign was fine and I will keep an eye on the website for other shoes/clothes.
Super Service!
I ordered two shoes and they arrived very quickly!
They are awesome!
Amazing quality shoes
Amazing quality shoes, exactly as the web site shows. Great service and I will definitely be buying from Martin Valen again. Even had a €10 voucher for my next order. Very happy
Very good
Very good quality, well designed shoes and fast delivery. Definetely worth every penny!
Good looking shoes and nice packaging!
The shoes look exactly like the pictures, I like the package looks premium. The package took a couple of weeks to arrive, but this is normal for foreign deliveries. I will order again from Martin Valen.
Agile support
I had ordered some sneakers from Martin Valen. However, there were some small wear and tear which is normally found in hand-made shoes. I decided to contact the team regarding the issue I was facing and they swiftly handled the issue. They also gave me an offer that I couldn't resist.
Kudos to the team for keeping up to the fulfillment of the customer's wishes and desires as a priority.
If you're wondering about the legitimacy of the brand, I can tell you that you're absolutely safe and good to go with your purchase. You have a fantastic team willing to support you if anything goes wrong!
10 /10
Hi. This is my second pair of sneakers i have bought form Martin valen .really pleased with them good quality
fit really well. very comfortable to wear,also quick delivery , Mally Meah Uk ,
The quality of the shoes is normal
The quality of the shoes is normal! Not super luxury, of course, but it doesn't bend and wrinkle like the same nike air force. A great option for the classics, I don’t know how quickly they will wear out, but the design is good + more bonuses inside the box please. But delivery by ups 0/10, guys, change the delivery service
Love it
I live in the United States and ordered a pair of trainers. Was a bit skeptical at first about the sizing but received my trainers within three weeks of ordering-which was quick. I love the fit, the style and the look. I suspect I will get plenty of compliments when I wear them this week.
The customer service was excellent, quick response to my questions. I highly recommend Martin Valen you won't be disappointed
LKKS!
I ordered a pair of shoes in May
I ordered a pair of shoes in May. It took some time but I finally received them. Unfortunately I ordered the wrong size. Their customer service was great about re-ordering another pair. I wouldn't hesitate to order from them again.
Not the best service
EDIT
Finally the order has arrived and the customer service was quite positive in trying to sort things out.
Still 1 month is not acceptable, but I will increase to 3 stars and try with a new order.
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Ordered a pair of shoes a month ago and still nothing has been delivered.
They advertise 5 days delivery to UK: it will be over a month!
Unacceptable!
I got my order in 3 days
I got my order in 3 days
And I'm really happy with your service and i think you have one of best online shops ♡
Best shopping experience
I got my order in 2 days and the quality of the shoes is stunning. The package was filled with several gifts also.. Besides, the company has the best customer service I have ever seen!! :)
Best customer service I’ve had
Could not fault!!! Absolutely amazing and their trainers are to the highest quality. The customer service was outstanding, there was always someone there to assist me if I had any queries. A real, genuine amazing company.
The stuff is a great quality and it's…
The stuff is a great quality and it's all great with the purchase, just to recommend
Best of the Best
I am very grateful to the Martin Valen team for the high quality service, fast delivery and the best service. I received shoes one size smaller, guys, they were wrong and on the same day they sent new shoes. the second pair of shoes came identical to the first. I was upset. I got another new shoe. I received the package yesterday. I'm happy. this is what I wanted. Thank you very much.
This is really an amazing store with a…
This is really an amazing store with a very good service. After my first experience with this store i recieved a wrong order but after contacting with the service and informing them about my problem i recieved a fast reply so they offered me another order for free. Thanks a lot for this good store and for there good and fast service.
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