Martin Valen Reviews 371

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Bought chunky trainers from them and after 2 weeks some stitches started to come off, contacted them about the issue and they sent me a brand new pair off my choice from they website, grate customer s... See more

Rated 5 out of 5 stars

I didn't even get my stuff yet but these guys r legit, had a few questions because of a delay, response time is crazy, they even gave me some extra stuff because of the delay. Hyped for my boots and w... See more

Rated 4 out of 5 stars

Ordered trainers which were slightly delayed to the UK and then read reviews on here and panicked. Company emailed back addressing my concerns and offered discount on next order. Trainers are fantasti... See more

Rated 1 out of 5 stars

Package arrived totally destroyed, very uncomfortable and leather feels like plastic Package arrived totally destroyed, the quality is terrible as the leather feels like synthetic and the product... See more

Company replied

Company details

  1. Online marketplace
  2. Shoe shop

Written by the company

Street Wear and Urban Culture have never been this easily accessible before. And we at Martin Valen have found a way to make this lifestyle more accessible to anyone around the world. As a Street Fashion Brand, we care about Urban Style with affordability. We are based in Germany, and because of this, our Logistics office is in Hamburg and our Warehouse is in Augsburg. Additionally, our shoe production line is in Turkey, in a 5000m^2 area and they're all carefully hand-crafted. We ship your packages with UPS and DHL and our prices contain shipping, VAT, and Customs Duty as well. We also offer various online payment methods such as -PayPal (not available in European countries at the moment), -Klarna, -Sofort, -Ideal, and -Credit and -Debit Cards. You may check out our online store at: www.martinvalen.com If you have any questions or if you're in need of assistance, you may refer to our Customer Service by creating a support ticket through our website at: https://martinvalen.com/en/contact-us Or you can write to our support e-mail at: support@martinvalen.com Also, you can contact our Social Media Managers on Instagram and Facebook and DM them for a close-to-live support experience. Additionally, you may check out our return and cancelation policies at: https://martinvalen.com/en/content/return-exchange Martin Valen - Representing the Streets, the Culture, and You.


Contact info

4.0

Great

TrustScore 4 out of 5

371 reviews

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great shoes and excellent service

Excellent service! Quick order confirmation und payment. Delivery took a bit time, but UPS was very helpful in changing the delivery to an UPS shop. The shoes look in reality as good as they did on the photos on the website. They fit perfectly. Only the sweet perfume scent which came out ot the box was a bit annoying. Quick opening of the window helped. So everythign was fine and I will keep an eye on the website for other shoes/clothes.

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing quality shoes

Amazing quality shoes, exactly as the web site shows. Great service and I will definitely be buying from Martin Valen again. Even had a €10 voucher for my next order. Very happy

30 October 2021
Unprompted review
Rated 4 out of 5 stars

Good looking shoes and nice packaging!

The shoes look exactly like the pictures, I like the package looks premium. The package took a couple of weeks to arrive, but this is normal for foreign deliveries. I will order again from Martin Valen.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Agile support

I had ordered some sneakers from Martin Valen. However, there were some small wear and tear which is normally found in hand-made shoes. I decided to contact the team regarding the issue I was facing and they swiftly handled the issue. They also gave me an offer that I couldn't resist.

Kudos to the team for keeping up to the fulfillment of the customer's wishes and desires as a priority.

If you're wondering about the legitimacy of the brand, I can tell you that you're absolutely safe and good to go with your purchase. You have a fantastic team willing to support you if anything goes wrong!

31 August 2021
Unprompted review
Rated 5 out of 5 stars

10 /10

Hi. This is my second pair of sneakers i have bought form Martin valen .really pleased with them good quality
fit really well. very comfortable to wear,also quick delivery , Mally Meah Uk ,

27 August 2021
Unprompted review
Rated 4 out of 5 stars

The quality of the shoes is normal

The quality of the shoes is normal! Not super luxury, of course, but it doesn't bend and wrinkle like the same nike air force. A great option for the classics, I don’t know how quickly they will wear out, but the design is good + more bonuses inside the box please. But delivery by ups 0/10, guys, change the delivery service

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Love it

I live in the United States and ordered a pair of trainers. Was a bit skeptical at first about the sizing but received my trainers within three weeks of ordering-which was quick. I love the fit, the style and the look. I suspect I will get plenty of compliments when I wear them this week.

The customer service was excellent, quick response to my questions. I highly recommend Martin Valen you won't be disappointed
LKKS!

29 July 2021
Unprompted review
Rated 4 out of 5 stars

I ordered a pair of shoes in May

I ordered a pair of shoes in May. It took some time but I finally received them. Unfortunately I ordered the wrong size. Their customer service was great about re-ordering another pair. I wouldn't hesitate to order from them again.

28 July 2021
Unprompted review
Rated 3 out of 5 stars

Not the best service

EDIT
Finally the order has arrived and the customer service was quite positive in trying to sort things out.
Still 1 month is not acceptable, but I will increase to 3 stars and try with a new order.
-----------------------
Ordered a pair of shoes a month ago and still nothing has been delivered.
They advertise 5 days delivery to UK: it will be over a month!
Unacceptable!

14 July 2021
Rated 5 out of 5 stars

Best shopping experience

I got my order in 2 days and the quality of the shoes is stunning. The package was filled with several gifts also.. Besides, the company has the best customer service I have ever seen!! :)

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service I’ve had

Could not fault!!! Absolutely amazing and their trainers are to the highest quality. The customer service was outstanding, there was always someone there to assist me if I had any queries. A real, genuine amazing company.

17 June 2021
Unprompted review
Rated 5 out of 5 stars

Best of the Best

I am very grateful to the Martin Valen team for the high quality service, fast delivery and the best service. I received shoes one size smaller, guys, they were wrong and on the same day they sent new shoes. the second pair of shoes came identical to the first. I was upset. I got another new shoe. I received the package yesterday. I'm happy. this is what I wanted. Thank you very much.

18 May 2021
Unprompted review
Rated 5 out of 5 stars

This is really an amazing store with a…

This is really an amazing store with a very good service. After my first experience with this store i recieved a wrong order but after contacting with the service and informing them about my problem i recieved a fast reply so they offered me another order for free. Thanks a lot for this good store and for there good and fast service.

5 May 2021
Unprompted review

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