Massage 2 Mummy Reviews 151

This company is definitely a scam. I actually brought this as a gift for someone and was soo embarrassed when they were unable to book and I tried contacting as well as go through PayPal but had no luck on refund still to this day! Complete fraud and nothing that can be done like many of the customers below. I had actually used one of my massages but even then didn’t get told they were shutting down.

I worked as a therapist for M2M and believe me they treated staff just as bad. We only received £25 out of the fee they charged . Sent us to places on top floors with no lift . And expected me to massage on someone’s bed as I could get my couch up the stairs.
All the negative reviews are true and the positive ones, we’ll you were lucky .
Hope they’ve gone bust. Threatend me when I made a negative comment about them .

The company have dissolved meaning that you can't book a massage or claim a refund anymore. They say to go through PayPal however they refuse as it is over the alloted time for claims. I have tried emailing and calling and cannot get through. My partner bought me a pregnancy massage for my birthday last year but due to health complications I couldn't book until a few months after I had my daughter however the email sent states there is no set time limit on booking so I thought it would be fine however now I cannot book or get a refund meaning that my birthday gift has gone to waste! They could have sent a blanket email to all customers when they knew this was happening so that we at least got a chance of a refund considering there is no time limit on experiences! but have opted to take the money and run instead! 😡

I am still unsure if this company has scammed me or they have genuinely gone bust. I paid for a massage for my wife who was pregnant in January. She was ready to have the massage in June, contacted the company to book only to find out from them that they had decided to stop trading. They do not respond to phonecall or email.

Absolutely abysmal experience with this company.

Do not book with them. Shocking customer service. Sent multiple emails enquiring when could I book the massage and it took weeks for them to finally admit that they have no massage therapist in the area and would issue a full refund.

Cut to months after this and still no refund. The company are now claiming that all refunds should be claimed via PayPal as they are having difficulties issuing it themselves. It has been months of frustrating email exchanges and getting nowhere. What a terrible way to start maternity leave, having to deal with such an unscrupulous company and who have no issues with hanging on to people's hard earned money and failing to offer services that have been fully paid for. Just awful.

I booked a set of four massages for £99 in the May sale and selected the postnatal option. After the baby came I got in touch with M2M to arrange for the massages. No reply on call centre. I emailed and received an automated reply telling me that M2M has now closed and I will be getting a refund. The link provided in the email did not work (https://www. paypal. com/us/webapps/mpp/security/buyer-protection-resolution). I paid on card, not through Paypal, and so there is no record of this payment on Paypal which the company are claiming will give me back my money. To date, I have not been able to get through to anyone at M2M on a one-to-one basis to ask about when they will refund me my money. I have been talking to Citizens Advice Bureau about how to get my money back. As far as I am concerned, these people took my money and ran away with it.

Made me pay a £50 deposit in sept and there wasn’t anyone available in the area on that day I was only in Manchester at a hotel for one day for my baby moon so wasn’t able to do any other day. Said they would refund me. DIDNT! i forgot all about it with me having the baby soon after. Contacted them again may. They apologised and said they processed the refund again still haven’t. Now phone lines are closed for good. Looking on companies house this company is now dissolved. SCAM!

Call centre permanently closed. I’ve tried multiple times to contact the company through email and over the phone, and failed on each occasion, meaning I can’t book the additional three treatments I ordered as a gift for my wife.
Avoid.

Oh my goodness. I can’t believe I’m having the same awful experience as so many others. I never write bad reviews, however when there’s a company taking money from pregnant women & not refunding them when they fail to provide the service I think they should be named & shamed. My massage got cancelled on the actual morning of my appointment so I requested a refund as I was so upset I decided to go to a shop that same day instead. It wasn’t convenient just to reschedule as I’d arranged childcare for that day!

I was told I would receive my refund within 2 weeks. It’s now been 3 weeks & still no refund. Someone finally emailed me back & told me to claim through PayPal but having spoken to PayPal they won’t refund because they said the company haven’t provided a refund. When I call them they’re constantly closed. Appalling company!!

It looks like everyone is having the same issue chasing refunds. I booked a specific date and time, and they changed it. I then wanted to cancel, then radio silence since. I paid via Paypal so raised a dispute with them (you have 180 days to make one). Also if you paid with credit card, you can raise a section 75 claim within 120 days. We don't need this hassle. STAY CLEAR

Absolutely disgusting service. Massage therapist cancelled and I was offered a refund which was promised to be issued within two weeks. It has now been over a month and no one is responding to my emails and the contact number doesn’t work!

Pregnant women should not having to be chasing their money during this time of their lives!! Disgusting service.

I was promised a full refund on 18.05.2022 and ensured money would be returned to my account within 14 days. It is now 15.06.2022 - my emails are being ignored and everytime I call apparently the call centre is closed. Disgraceful service. They owe me £149!! Don't bother using this company, your money is safer with a local salon who specialise in pregnancy massages. I have now opened a dispute with PayPal.

Booked a prenatal & postnatal massage and paid in full. Prenatal one was done in Feb & was fine, therapist was great. Had baby in March , since then I’ve been trying to book a massage and was told there’s no therapists available in my area but that I could get a refund.

I’ve been chasing this refund since April and kept getting told ‘only the manager can do it, he’ll contact you’
He rang once and left a voicemail saying to call back for a refund, when I did the operator told me she’d let him know and I’d get another call back as only he can take my details (how odd)

No follow up phone call, I’ve reached out via email a few times & no response, still waiting

Now the phone lines don’t work either

The therapist who did my prenatal massage told me she left as the place was poorly run & that she hadn’t been paid

Also I see they’ve responded to reviews on here but still not my emails giving me a refund
Do not book

Would not recommend at all I booked a massage for a postnatal massage but had to change to a pre natal as I found out I was pregnant again. The therapist refused to do my massage as I had not gone past the first trimester and I felt she did not want to complete the massage in the first place as she had changed my day and time of my original booking. When I contacted massage to mummy about this I was first ignored with my original email and then was robbed off with the fact that I should have looked on the website. They did not take any responsibility and I was not compensated at all. Disgusting service. In addition to this when you try to call them you can’t get through you have to use email to liaise with them and this isn’t always picked up.

Would never use them again!!

Also it’s funny how your quick to reply to your reviews but take ages to reply to email. Considering you deal with women who are pregnant and in postnatal you lack empathy and compassion.

Also you say that I emailed you only once which is not true I also emailed On Tuesday at 1.14 to let you know about the change in my appointment which was ignored. You are quick to argue with customers with evidence yet can not admit to your own mistakes. I will not comment on this further as I don’t want to waste my time with a company like yourself.

I advise anyone who would think of using this company in the future to stay away as you can see from there replies to the other bad reviews that they don’t take accountability for THEIR mistakes and are quick to blame their customers!!!!

Lovely massage and masseuse - made to feel very comfortable.

Found the booking process a little confusing and wasn’t able to have originally booked date / time.

Totally recommended, Magdalena is a very professional, lovely, happy lady, extremely good at what she does and very knowledgeable. Really enjoyed both massage and facial.

So lovely! A quick set up and get out with a beautiful massage. I’ll be booking another for sure. Was so blissful I fell asleep near the end.
Many thanks guys’
Xx

She was amazing! Came on time, wore a mask and made me feel safe and comfortable. First time having a pregnancy massage as I usually have normal ones and I assure you it felt the same. All parts were catered to! Definitely calling her again x

I booked two sessions and somehow I got to call daily to book the second session. There is no way you book the second session online. You have to call and wait them to call you back which doesn’t happen and I have to call again to remind them. It’s quite an exhausting service, I prefer to book my self and arrange it directly with the therapist.

It was so relaxing, the lady was really lovely and made me feel really comfortable. It really helped to relax, ive had terrible pain throughout my pelvis and back. I wont lie, it still hurts but it was nice relief for a short time.