Massage Tools Reviews 78

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

All six exam chairs were packaged properly and were without damage. The few items that need attached (arms and headrest) are very easy to assemble, less than 5 minutes total, and the chair is ready to... See more

Rated 5 out of 5 stars

I needed a portable table that a 77 year-old could carry. This table is amazingly light, especially if the face cushion and holder are stored separately. You just have to remember to open with the l... See more

Rated 1 out of 5 stars

Ordered a brand new electric massage table with white glove delivery. Table arrived damaged and after 15 days of going back and forth with Massage Tooks with no answer, the owner of the business final... See more

Company replied

Rated 5 out of 5 stars

: I have a really high quality portable table and only needed the option to adjust the height during a service. I didn't want to buy an electric table. So, when I found this lift kit, I was thrilled.... See more

Company details

  1. Physiotherapy equipment supplier
  2. Pharmacy

Written by the company

Whether you want professional-quality massage tables & equipment or at-home spa products, you'll find it at MassageTools.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

78 reviews

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No history of asking for reviews

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4.3

All reviews

(78)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was well pleased with the entire…

I was well pleased with the entire process. I ordered “sidewalk delivery” and the delivery person took great pains to move our equipment as close to our door as possible. The tables were easy to set up and have been working great. I have three very thankful therapists! Thank you!

25 May 2018
Unprompted review
Rated 5 out of 5 stars

I have been a customer of massage tools…

I have been a customer of massage tools for the past 5 years, I have purchased hot towel warmers, mag lights, esthetics carts and several other items. The quality of their products and customer service is great.
I am completely satisfied with the products and the level of customer care. If I have a question or need any assistance they are professional and efficient in responding on a timely manner. I highly recommend Massage tools.

25 May 2018
Unprompted review
Rated 1 out of 5 stars

Bought a handheld massager which was…

Bought a handheld massager which was advertised as "lightweight"..It was huge and very heavy. I am 81 years old and knew I would not be able to use it. Followed return instructions, no return label. Also a restocking fee of 15%. So now I have to pay for returning it plus insurance plus 15% fee. It cost me money for something I could not use. Called the company and they could not care less. Told it was "company policy."

23 May 2018
Unprompted review
Massage Tools logo

Reply from Massage Tools

Thank you for taking the time to write a review. Upon reviewing this order I do see it was for a hand held massager and that the massager weighs approx 3.5 lbs. We do have a 15% re-stocking fee on hand held massagers as we are unable to re-sell them as new. We do care about customers, however this is our return policy. Please check our return policy online or feel free to call at anytime prior to purchasing if you have any questions. I apologize for your experience with this item.

Rated 2 out of 5 stars

I paid $150 to have the table delivered…

I paid $150 to have the table delivered and when the delivery guy came he did not even take it off the truck he said he is not supposed to tell me this but if he puts it down it is an extra $25 so I called the company and that they said that is how it is supposed to be so I would never buy something again from the this company

21 May 2018
Unprompted review
Massage Tools logo

Reply from Massage Tools

Hi Joelle, I reviewed the delivery receipt and confirmed a liftgate was ordered. I'm not sure why the driver did not perform the service we requested. All freight shipments include liftgate and call ahead notification. I apologize for your experience.

Rated 5 out of 5 stars

Spa Luxe Electric Lift Salon/Spa Table

I am pleased with my new Spa Luxe Facial bed. This is a very well made piece of equipment and my clients love it, too!
If you are looking to purchase a versatile massage/facial bed, look no further.
⭐️⭐️⭐️⭐️⭐️

18 May 2018
Unprompted review
Rated 1 out of 5 stars

It was a nightmare trying to get my table delivered

It was a nightmare receiving my massage table. I thought I was saving money by ordering w/massagetools but I wish I had spent the extra $200 and just ordered from massage warehouse. It cost me way too much time and extra money dealing with massage tools.com and third-party services they use to deliver packages like tables. Total nightmare! I will never order anything from them again.

17 May 2018
Unprompted review
Massage Tools logo

Reply from Massage Tools

Hi Suzy, I reviewed your order and see the order was placed on 1/13 for a custom made table with a 2-3 week production time. Your order was delivered on 2/14. I do see this was in transit with the freight company for 2 weeks which is definitely longer than we expect. I am happy to report we are no longer using this carrier and apologize for your experience.

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