MassPay Reviews 

1,328
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast payment options and efficient international transfers that arrive quickly and securely into their personal bank accounts without any unexpected complications. Many people also appreciate the user-friendly platform, seamless mobile navigation, and exceptionally helpful customer support team that provides prompt assistance when managing daily account setups. However, some customers also noted frustrating issues with slow response times, delayed payouts, and confusing transfer options that caused unexpectedly long waiting periods. A few reviewers experienced difficulties with customer service agents lacking proper knowledge, leading to prolonged delays in resolving simple account verification problems.

What people talk about most

Payment

Reviewers mention mixed satisfaction regarding payment, with many consumers praising fast deposits, instant... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform as fast, easy to... See more

Service

Customers had positive experiences with service, highlighting fast payment processing and smooth overseas... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team for fast... See more

Response time

People report ambiguous experiences with response time, as many reviewers highlight quick answers, fast issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very trustworthy. But if your money has any problems transferring, Contacting support is such a huge hassle. They barely respond back, It gets so annoying.

Company replied

Rated 5 out of 5 stars

They are a fast payment service with no additional fees and gave me help along the way by sending emailing links to the information I needed to make a successful transfer. And they fully understood my... See more

Company replied

Rated 5 out of 5 stars

I simple process to transfer funds. There are lots of choices however sending to Paypal was the easiest. The International transfer to AU account still on the fence for now. Otherwise great.

Company replied

Rated 5 out of 5 stars

First time using it. Payment was issued on Friday (sept 11) MassPay communicated that the same day and today is Saturday (Sept 12) and the money is in my account. Also like to mention their customer s... See more

Company replied


Company details

  1. Payment service

Written by the company

MassPay ensures our customers' payment operations are as global as their vision. We deliver our customers a worldwide payout and payment presence that meets ever-changing local ecommerce and payee preferences. One KYB, one API and our intelligent payment orchestration platform connects you to the world like never before.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,328)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best payout platform I have ever…

Best payout platform I have ever experienced and I have tried them all. Fastest payouts, best support, world-class team. Any issues always resolved fast. A+++ and highly recommended.

2 October 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 1 out of 5 stars

Instant payout not working

Instant payout was canceled 3 times even though I’ve used it before. Had to change to same day bank transfer - which really takes 48 hours?!?! Why would you not say that before hitting confirm?

30 September 2026
Unprompted review
MassPay logo

Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Rated 5 out of 5 stars

Great Customer Service

Every time I have a question, the Masspay Team always responds right away and keeps in touch until the issue is solved :)

30 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 2 out of 5 stars

3 weeks dealing with an issue

The responses showed that their agents lacked process knowledge, offered impossible solutions, or used macros to close cases quickly without understanding the issue, taking 3 to 4 weeks to resolve a simple transfer. A nightmare.

29 September 2026
Unprompted review
MassPay logo

Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Rated 3 out of 5 stars

My experience with Masspay has been…

My experience with Masspay has been notably mixed, characterized by both commendable features and significant drawbacks. On the positive side, I must highlight the promptness and efficiency of their customer support team. Their responsiveness is indeed a strong asset, as it provides users with the reassurance that assistance is readily available when needed.

However, this positive aspect is somewhat overshadowed by the challenges I have encountered, particularly concerning the fee structure and withdrawal processing times. The fees associated with using Masspay can be considerably high, which detracts from the overall value of the service. Additionally, the prolonged withdrawal times have proven to be a source of frustration, as timely access to funds is often crucial for users.

It is undeniably disheartening when a service exhibits substantial potential yet falls short in critical areas that significantly impact user experience. While Masspay has made commendable strides in customer support, the high fees and extended withdrawal periods raise concerns that could deter potential users from fully embracing the platform. Overall, I believe that addressing these key issues would greatly enhance the overall user experience and unlock the full potential of Masspay as a payment solution.

15 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the feedback.

Rated 5 out of 5 stars

Always so fast and secure I wish I…

Always so fast and secure I wish I could use as my main bank customer service is incredible also

22 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 1 out of 5 stars

My experience with MassPay has been…

My experience with MassPay has been very disappointing. I had a payment from 16 sept that was not released to me within the expected timeframe, and getting help from customer support was extremely frustrating. I reached out multiple times but did not receive the kind of timely and helpful assistance I expected.
When dealing with people’s money, communication and transparency are very important. I hope MassPay improves its customer service and payment processing so other users don’t have to go through the same experience.

16 September 2026
Unprompted review
MassPay logo

Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Rated 1 out of 5 stars

Where’s my money??

Where’s my money??
It’s been 6 days and my money has not reflected in bank account!! Stop gambling with our money mass pay!

16 September 2026
Unprompted review
MassPay logo

Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Could you please share with me the details of your account and transfer so I can assist you?
Please use the below form -

https://cs.masspay.io/member-support

Rated 5 out of 5 stars

Text to say I had received funds

Text to say I had received funds. Transfer to my Uk bank was very quick. Less than 10mins.
Excellent and very efficient and safe.

21 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 5 out of 5 stars

Amazing app

Amazing app

21 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 5 out of 5 stars

Highly recommended

Super fast deposit and amazing support keep up the good work!

17 September 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

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