MasterCubeStore Reviews 5,281

TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

It's very nice to have a cubing store without ridiculous shipping costs to Europe. The only shame is that the range of items sold is a fair bit smaller compared to the US-based stores, but for less sp... See more

Rated 5 out of 5 stars

I ordered some cubes and accidentally ordered something out of stock which was completely my own fault. When I noticed this I contacted them asking if the cubes could be removed from my order or repla... See more

Rated 5 out of 5 stars

Delivery time isn't great but choices, prices and gifts are awesome so I wouldn't buy somewhere else

Rated 5 out of 5 stars

I received a hand-written note to explain I got 1 free cube upgrade on top of the 4 cubes I ordered. This felt very personal. I showed it to my wife and she said 'wauw you don't have this situation... See more

Company details

  1. Toy shop
  2. Childrens Toy Store
  3. Hobby shop

Written by the company

Welcome to MasterCubeStore, home to Europe’s largest selection of cubes, speedcubes, and other exciting puzzles and challenges, all at competitive prices! With brands like Rubik’s, Gan, MoYu, and many, many more. We offer a wide array of games, for every enthusiast, whether you’re a competitive speedcuber, a casual puzzle solver, or just looking for a fun mental workout, we’ve got something for everyone! Our collection features a wide range of IQ puzzles and brain-teasers, perfect for both beginners and seasoned pros. At MasterCubeStore, we’re committed to providing exceptional customer service, fast delivery, and a seamless shopping experience. With over 175,000 satisfied customers and a passion for puzzling, we’ve become the go-to store for cubers and intellectuals across Europe. Have questions or need assistance? Our support team is here to help -Just reach out!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,281)

662 reviews in the last 12 months

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Rated 1 out of 5 stars

I don’t know where the cubes I bought…

I don’t know where the cubes I bought are; none of the three have arrived. It says that the delivery couldn’t be made on 15/07/2025, but I was home all day and nothing arrived. It also says I will receive a message with information about when and where I can pick up the Rubik’s cubes, but I haven’t received any message or email either.

15 July 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hei Neus,

I'm sorry that Correos didn't deliver the package correctly or gave you the information needed to pick up the package.

But, I'm glad that it finally worked and the issue got solved, so that you could get the package you have been waiting for :)

Best Regards
Benjamin F.
MasterCubeStore Support

Rated 5 out of 5 stars

The best shop for cubes

The best shop in Europe for cubes and puzzles of all kinds!

The website is excellently designed and very user-friendly. The delivery is fast and reliable. Absolute recommendation 🫶

Greetings from Germany 🇩🇪

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service I've had.

I've both visited the store and ordered from their webshop. At MasterCubeStore, I've had some of the best customer service I've ever experienced. They go out of their way to help you find the right product, if you don't already know.
If you are buying a cube, support these guys. They are genuinely dedicated to what they do.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Cubing Store

They had exactly what I was looking for, especially since I was unable to find my items in any other online cube store here in the US. I've recently got back into cubing after a 40-year layoff, and with all the new cubes out there, I tend to gravitate towards the ones with black plastic and are true representatives of their complexity. I also don't like tiny X-by-X cubes...the ones that seem to stay the same size as the number of sides increases. Anyway, this was a pleasurable shopping experience, and perhaps I will be able to buy rare cubes from this store in the future, like the Eitan's Star, the X Cube Master, the Cross Cube Master or the Meffert's Vulcano.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Order misplaced

Order placed on 2nd May, still not received

14 May 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Rishi,

I’m sorry that the postal service had difficulties delivering your package directly, since you weren’t home.

As we discussed via email, they informed us that the package was delivered to a partner location. However, since you’ve stated that the package is not available for pickup, I had to initiate a lost package declaration. This is a standard procedure for most shops and webshops, and has to be done, before we can issue a replacement.

But don't worry, you'll recieve the package or a full refund either way, no issues there.

Thank you for your understanding.

Best regards,
Benjamin F.
MasterCubeStore Support

Rated 3 out of 5 stars

Good company but don't think the Mystery Box was worth it.

I like the company and have ordered from them many times but this time I was pretty disappointed. I ordered a MagLev Pyraminx for about 16€ and the VIP mystery box for 42€ with a supposed value of minimum 70€. In the box was another magnetic Pyraminx of likely around 15€ value if I'm being generous, a "magnetic folding fidget cube black" that is 16€ usually but currently on sale at half price, an unbranded non-magnetic stickerless 3x3 cube likely worth less than 5€ and finally a magnetic stickered 6x6 cube at a value of 22€. Being generous and taking the full price instead of the discounted one, the prices of the four items together come to about 58€. I expected more for my money on the Mystery Box, and now I'm forced to return the other Pyraminx I had specifically ordered since I don't think there's a return policy on the Mystery Box. Item quality and shippingwise, everything great as usual.

6 May 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Benjamin,

I’m sorry to hear that you were disappointed with your Mystery Box. Unfortunately, we can’t guarantee the specific contents of the box, as it is a mystery box, packaged and prepared before your order was placed.

All of the cubes included are branded products, taken directly from our shelves, and they are still available for purchase on our online store.

The value of the box is computer-generated, with all VIP boxes set to a value between €70.50 and €79.50. However, we are unable to account for short-term or limited-time offers, as these packages are pre-made and our promotions fluctuate. So, while an item may currently be on sale, it was most likely not, when the package was assembled.

Based on your description of the contents, the value breakdown is as follows:

Pyraminx: € 12.75
Folding Cube: € 15.95
6x6 Cube: € 30.75
3x3 Cube: € 10.00
+ Accessory: € 2.50

Total Value: € 72.95

Best regards,
Benjamin F.
MasterCubeStore Support

Rated 1 out of 5 stars

Item didn't receive yet

I ordered an item few days ago but did not receive it yet even though promised to deliver with in 2 to 4 days :(

21 April 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello,

I can see that The package had to undergo German import control, this is sadly out of our control

The good news is, the package started moving again at: 23.04.2025, 11:26

Best regards,
Benjamin F.
MasterCubeStore Support

Rated 1 out of 5 stars

It didn’t arrive yet

It didn’t arrive yet. Do not help a tracker if there is nothing to track, just that for many days it is on this way.

7 April 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Update:
According to the tracking, the package has been delivered the 08 / 04 / 2025.

Hello Daniel,

Could you please reach out to us at info@mastercubestore.com, so we can help you locate your package. Please attach your order ID or order reference number.

Best Regards
Benjamin F.
MasterCubeStore Support

Rated 2 out of 5 stars

Gan robot doesn't work at all

Gan robot doesn't work at all, i can not find any solution.
While working the robot the cube stucks immediatelly.
I orderd a new cube from other store, but the robot must be the guilty.
So i am unhappy with it.

27 March 2025
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Peter,

We're sorry to hear that you received a defective product.

Please reach out to our support team at info@mastercubestore.com, and we'll be happy to assist you in getting a functioning robot.

Best regards,
Benjamin F.
MasterCubeStore Support

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