Master Lock Reviews 103

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting issues with their quality and durability. Customers found that many items, including locks and safes, malfunctioned or broke down prematurely, often failing to provide adequate security. Some people also felt that contacting customer service was unhelpful, with reports of unresponsiveness and difficulties in resolving product issues.

What people talk about most

Product

Customers consistently note negative experiences with product quality, describing items as disposable, cheap,... See more

Quality

Consumers find quality to be negative, with many reporting that products have degenerated into cheapness and... See more

Customer communications

People report negative experiences with contact. Many customers express frustration over not receiving... See more

Based on these reviews

Rated 1 out of 5 stars

I wish I had read the reviews before buying! The padlock seems solid enough but there the upsides end!. The "information" printed on the packaging is tiny. Completely unreadable with the naked e... See more

Rated 1 out of 5 stars

I've owned one of their Street Cuff bike locks for about 20 years and a few years ago it stopped working. As I know their locks are supposed to have a lifetime warranty I thought no problem. I went in... See more

Rated 1 out of 5 stars

Bought extra large external keysafe about one year ago for our community building. Like all other reviewers, the lock just stopped working. We put the right code in, turned it and nothing happened. Lo... See more

Rated 1 out of 5 stars

Master Lock advertise a hasp key lock box with push button entry. Pictures show it containing a key fob. Two problems. 1/ The actual depth of the box after the door is closed is 4/10ths of an inch.... See more


Company details

  1. Locksmith
  2. Locks Supplier
  3. Security equipment

Information provided by various external sources

Master Lock is an American company that develops padlocks, combination locks, safes and related security products.


Contact info

  • West Forest Hill Avenue 137, 53154, Oak Creek, United States

  • masterlock.com

1.4

Bad

TrustScore 1.5 out of 5

103 reviews

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Rated 1 out of 5 stars

“Limited lifetime warranty”?? Actually, no.

“Limited lifetime warranty”??? Not for me. I was told that the product is now no longer supported so am left with a holding bracket now obsoleted because of a small, broken plastic clip. They wouldn’t even share the CAD with me so I could 3D print one myself.
“...peace of mind from a brand you can trust”??? I don’t think so. If this is the support I can expect for a cheap plastic clip, how much help would I get if my bike was stolen, as per the “Anti-theft guarantee” I wonder!?!
I’ll look elsewhere in future, thank you very much.

2 June 2020
Unprompted review
Rated 1 out of 5 stars

This lock is absolutely useless

This lock is absolutely useless. It is very difficult to use. The combination lock doesn't work and I haven't even used it yet. What a waste of money. Its better to get a standard lock with key.

6 August 2019
Unprompted review
Show reviews in all languages. (103 reviews)

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