I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Company details
Information provided by various external sources
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contact info
Golds Hill Way, DY4 0PY, Tipton, United Kingdom
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Used Mastertrade to buy some sockets in…
Used Mastertrade to buy some sockets in two occasions. First occasion unfortunately two of the sockets that were sent were of the wrong type, but this was quickly fixed. Very good prices and availability.
28 November 2024
Unprompted review
Great post sales customer service
I bought some downlights from Mastertrade having carefully researched which ones to get and found them to be competitivly priced there. They were delivered in good time and I was very happy with the products (Forum SPA). Over several months some of them have failed and started flashing. I called customer services and they have been responsive and worked to confirm warranty terms with the manufacturer. Replacements have been arranged efficiently. I couldn't ask for more from a supplier. Very professional and good customer services.
31 October 2024
Unprompted review
Dodgy Prices
Ordered an item from Mastertrade, only to find them cancel and change the price and invite me to re-order at a higher price. Refund given, but very disappointed that my order was cancelled and false prices were advertised.
I don't think I will be re-ordering from them.
16 October 2024
Unprompted review
Reply from Mastertrade
Hi Chad,
I apologize for the inconvenience, but the prices we originally received from Dilog were incorrect, and fulfilling your order would have resulted in a significant loss for us. As a result, we had to cancel the order, and a refund was issued immediately.
Please note that we have over 90,000 products listed online, and in rare cases, pricing discrepancies can occur due to supplier information.
Thank you for your understanding.
Kind regards,
Alex
Deffo use again.
Initial delay in ordering from the manufacturer. One phone call asking 'Where's my stuff?' and the order was traced, actioned and it arrived 24 hours later. A system hiccough I suspect. This happens....
Thanks Mastertrade.
20 May 2024
Great company to deal with
Great company to deal with, extremely happy with the service they have provided me with over the last few years. Always ready to give advice and good after sales service.
20 May 2024
Great quality fir a very reasonable…
Great quality fir a very reasonable price. Well packaged and quick delivery.
19 May 2024
I am an electrician & you need…
I am an electrician & you need wholesalers you can trust, I always have great service from Mastertrade. The delivery is always extremely quick & whenever I have had an issue the customer service team has been great.
Highly recommend!
19 February 2024
Excellent company to deal with
Excellent company to deal with. Great customer service on the phone and great communication. Prompt dispatch times and delivery is fast.
18 January 2024
The fastest deliverey out there.
The speed at which the order was processed, dispatched and received was outstanding.
Also, the price was the most competitive price I found.
I have added Mastertrade to my book marks to use in the future.
21 December 2023
So kind and helpful
So kind and helpful . I was stuck for specific plug sockets to finish my kitchen installation before Christmas . Totally unreasonably requested next day delivery on 16th Dec . Didn’t expect them to come up with the goods but they did . Thank you so much . Wouldn’t hesitate to buy from here in future .
15 December 2023
Unprompted review
Top Firm!
Very pleased with both my purchases and deliveries from Mastertrade. Great prices and a very quick response when I had a problem. Well done guys.
21 November 2023
Great selection and prices
Great selection and prices, very knowledgable staff and fast delivery.
Been a regular customer for 4 years, great service provided
21 November 2023
I often use Mastertrade and so far o…
I often use Mastertrade and so far o have not had any issues . Prices are reasonable , delivery times excellent , customer service good .
20 November 2023
Best price for buying Astro Digit…
Best price for buying Astro Digit Lights, fast delivery and kept informed after purchase
19 November 2023
Great price and speedy service.
20 October 2023
MY FIRST ORDER WITH MASTERTRADE
A really good first experience in respect of ordering online and receiving the goods. I also needed to add something to my order which was easily sorted. I would recommend and will use again.
19 October 2023
Excellent supplier
Usual standard which i say is very good
Communication excellent and very efficient delivery
Works well for my company
20 October 2023
Good service and caring for the client
19 September 2023
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