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Mastertrade Reviews 

410
•
TrustScore 4.5 out of 5

4.6

Electrical wholesaler
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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive prices, and the extremely helpful support team available for any questions. People consistently note that ordering electrical items online is very straightforward, and products always arrive securely packaged while perfectly matching the provided descriptions. Furthermore, shoppers appreciate finding difficult components easily on the platform. However, some people mentioned that delivery occasionally took longer than expected or faced unexpected shipping delays. A few consumers also noted occasional transit problems, tracking issues, or instances where packages were delayed significantly during postal delivery.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting extremely fast shipping... See more

Product

Reviewers mention positive feedback about product quality and availability, frequently highlighting great... See more

Price

Clients share positive opinions on price, frequently highlighting competitive costs that often beat local... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast delivery, competitive prices, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery, careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more

Rated 5 out of 5 stars

First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more

Rated 5 out of 5 stars

This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more

Rated 5 out of 5 stars

Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you

Company details

  1. Electrical wholesaler

Information provided by various external sources

Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(410)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Orders always despatched really quickly and always accurate. Never had any issues with orders ii have placed through Mastertrade and always had very competitive pricing

18 July 2023
Rated 2 out of 5 stars

They need to think of using a courier…

They need to think of using a courier service they can trust. That way customers will get what they pay for picking up parcels yourself from drop off points when you have paid for delivery is not on. Then the courier comes up with silly excuses with that the incorrect mobile number was inputted. when giving you contact details is not even mandatory and they have delivery address details in full lazy couriers suppose it’s easy to drop all parcels at one point.

12 May 2023
Unprompted review

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