Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-shirt Shop
  2. Gift shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bravo

I ordered 2 sets of tees and got an email asking if I meant to get only one pair. It’s not often a company reaches out to see if the customer made a mistake. This was so nice.

7 September 2021
Rated 4 out of 5 stars
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Bev, Thanks for your review, all of our items are typically shipped within 2 to 5 business days. I will keep a close eye on your order and email you as soon as it has shipped.

Rated 5 out of 5 stars

Good Customer Service

I accidentally placed my order twice. I was contacted immediately and asked if I intended to place 2 orders and when I confirmed I only wanted one, I was immediately refunded for the extra order. Great customer service! Hopefully the product reflects this service!

26 August 2021
Unprompted review
Rated 5 out of 5 stars

My wife and I love this company

My wife and I love this company. The shirts are fun, they get a lot of attention, and they keep coming out with stellar designs. Not to mention the customer service rocks! Best in the biz as far as I'm concerned!

23 July 2021
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service! Thank you so much for fixing my order when I asked- quickly and with genuine care about your customer - so rare these days. Much appreciated, will be a loyal customer!

10 July 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service!!

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and corrected my mistake within 10 min. Wonderful customer service, any other business it’s a nightmare. I love this company and will definitely order from them again. 5 stars from this MS girl!!

22 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service and Products

I ordered a pair of shirts from Matching Couples and was super pleased! The shirts came quickly, and the quality was amazing!
I had a question about the shirts before buying them and the customer service and response time was amazing! They were so friendly and so helpful. That kind of customer service really makes you feel good about doing business with them!
This site has such amazing designs and we will be ordering many more shirts from here.
If you like the couples shirts this is the place to get them!

26 May 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I’m in love with the designs and the reaction on my wife’s face when she opened her matching Tshirt for Christmas was quite something!

1 February 2021
Unprompted review
Rated 1 out of 5 stars
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Joni, Sorry to hear about your negative experience with us. I have just checked the tracking number and on my end, the order was received on the 17th. if this is not the case please email us @ Support@matchingcouples.com and we can make this right for you.

Rated 5 out of 5 stars

Order placed with ease

The ease of placing the order was great, having the sizes I needed in stock was a plus! I think the shirts are funny and cute at the same time! Can’t wait to receive them and give to my husband so we can wear them!!

29 November 2020
Rated 5 out of 5 stars

BUY THE SHIRTS! They are too cute!!!

I ordered the shirts for me and my husband. Our shirts fit very well and are really nice quality! Can't be the price and the quality of the shirts!!! A1! The shirts are soft, cool, and comfy. I really wanted to sleep in mine but I didn't lol! We will be wearing them for our wedding anniversary on an outing & we wore them for his birthday this Sunday.

18 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look