Mattel Reviews 

I bought 2 Midge dolls (Barbie reproduction), never received them (136 euros) ! They stole me 136 euros ! I think I am going to made a complaint against Mattel. They have my money and I didn't receive the dolls !!!!! A shame !!!!! Very angry !!!!!

Scammers
Dont answer emails
Horrible website
Product sold out because scavenger
Lost company
F#€€ck Mattel

Waiting for a shipment of my order 3 weeks after ordering. Contacted customer support 4 times they all said the order will be with me soon. Shared the tracking link and the order hsnt even been dispatched yet!!!! UNACCEPTABLE CUSTOMER SERVICE

Trash company. I emailed them to request an order cancellation before it had been dispatched, and was refunded two days later.
Two weeks pass, then they charged my card again without my consent, and dispatched the item I asked to cancel.

I purchased two of the new 'Barbie the movie dolls'. The Mattel points system allowed me £5 off by signing up to their emails, making it by far the cheapest place to buy the dolls. Items were dispatched in a timely manner and packaged with care. The dolls were of a high-quality standard. Would order again!! and also due to the point system... I will receive another £5 off my second purchase! very pleased :)

Appallingly misleading products! My 6 year old spent all her money on a Mario Kart hot wheels set pictured with 5 mario characters racing down a track. She was devastated to find only 2 cars in the box having spent a crazy £120 for a track designed for 5 cars!! Very misleading and won't be buying hot wheels again!! Absolute con!

I am writing this review to express my utmost disappointment and frustration with my recent experience with Mattel Creations. I had placed an order for an Elvira Monster High doll back in January 2023, with a scheduled shipment date of April 7. However, to my dismay, I never received the doll at all.

Despite my numerous attempts to resolve the issue by contacting their customer service department, I have been left empty-handed and extremely dissatisfied. I made over 10 phone calls to them, asking for updates and even requesting to speak with a supervisor, but each time I was met with the same excuse - shipping problems and delays. They continuously assured me that my order would be received on time, but it was all empty promises.

Today, after countless frustrating interactions, I called once again only to be informed that they no longer have the Elvira Monster High doll in stock. Their solution? A refund. But here's the thing: I don't want a refund; I want the doll I ordered and have been waiting for patiently.

This entire ordeal has been nothing short of a nightmare. As a loyal customer, I expected better communication and service from Mattel Creations. It is beyond disappointing that my order was mishandled, and I was not promptly informed about the unavailability of the product I purchased.

I strongly urge anyone considering shopping with Mattel Creations to think twice. Their inability to fulfill orders and their lackluster customer service are major red flags. It is incredibly frustrating to be left without the product I eagerly anticipated for months.

I sincerely hope that Mattel Creations takes immediate action to rectify this situation. They need to understand the impact their poor handling of orders has on their customers. The least they can do is make every effort to secure the Elvira Monster High doll for me, whether it means sourcing it from another supplier or providing a suitable replacement. But at this point, even that might not be enough to salvage my trust in their brand.

In conclusion, my experience with Mattel Creations has been nothing short of a disappointment. The missing order, lack of communication, and overall poor customer service have left a bitter taste in my mouth. I strongly advise potential customers to look elsewhere for their toy needs, as Mattel Creations has proven to be unreliable and unsatisfactory.

Appalling customer service , emails are ignored , the phone number they tell you will never get through, as if it isn't even registered. Likes to send out wrong items and do nothing about it

Ordered three items, only shipped one of them, so the customs declaration literally says 3 items. In addition, Order from early April not been shipped. Been ignored by CS for a week or 2 now, if I remain to have no response I will have no option other than to open a claim investigation with my bank. Absolutely appalling.

EDIT they have responded and have refunded the missing items and have also provided tracking for the order that hasnt shipped

I preordered a doll on February 6 and on April 14 it was officially released.
The shipping option I chose said that it would have been delivered in 4 to 6 business days.
I know that Mattel Creations always takes some days before shipping of an item, but I generally received my orders in not more than 2 weeks from the order date.
It's May 11 and I haven't received yet the doll I paid last February 6 and that was released on April 14. Not a mail about possible delays or whatever.
On May 4 I contacted the customer service asking where my order was and, after 6 days, they answered to me saying that the doll was shipped on April 18 and that the shipping may take 4 to 6 WEEKS to deliver.
How is it possible that the shipping changed from 6 days to 6 weeks?
They also gave me a tracking link that it's absolutely useless since it only says that on April 18 the order was processed amd there are no updates.
So, how is it possible that a huge company like Mattel isn't able to ship a simple order in a decent amount of time? If you are not able to sell your products online, don't do it. Selle them on Amazon or other stores.

I bought myself a really special present after being in hospital Barbie Looks 19 and the website made me buy a £10 year membership just so I could buy her. This was nearly a week ago. Still preparing to ship. I have contacted customer service twice and been ignored, once to ask when it will be shipped ( I'm in the UK ) and the second time to just ask them to cancel the order and refund me after reading all these reviews. I don't really want to cancel I just want my order shipped. I am absolutely shocked that a company like this treats its paying customers but gives so many free toys to bloggers and youtubers. Disgraceful. I'm a collector too. I want someone to contact me and sort this out!

Absolutely zero care for actual customers that want to buy the dolls they release. Scalpers buy up the available product in minutes while individuals who want the dolls get refunded with no notice, get kicked from the website, and don't get the products that are already in their cart when they checkout because the doll is sold out. Very pissed with how mattel handels these doll drops, especially the Monster High Elvira doll and Monster High Chucky/Tiffany set.

WEBSITE IS A JOKE. YOU SIGN UP FOR A MEMBERSHIP FOR EXCLUSIVE RELEASES AND IT DOES NOT EVEN GIVE THE ABILITY TO PURCHASE, IT JUST SAYS SOLD OUT WITHIN MINUTES. EBAY WILL HAVE SINGLE SELLERS WITH 20 OR MORE OF THE ITEM IN QUESTION WITH MARK UP.

Get notifications of item wait til time available and us always sold out in 1 second

Amateurs!!!! Customer Support fully catastrophe. Bought 2 space sumos, never received them cause of incorrect labelling. Wrote 2 Emails to mattel,no Answer. 6 weeks later i contact paypal, they gave me my money back via customerprotect. 4 days later Mattel cancel my order and refund me too. Dont know why. Then they checked that their refunding was double, and what they do? They cancel a second order from me (other product) and took that money. Customer Support a joke. BS Company.

Takes a long time to get a order shipped out last time i placed a order i never got it

The order has successfully arrived after almost 14 days. The doll is stunning and was carefully packed in a solid carton box filled with air bags, so this was a positive surprise compared to previous experience with other popular companies!

Unfortunately I was stressed a little, because I didn't receive any notification that my order has been sent and no order status update in my account as well... This should be improved.

I bouht lot of barbies and they send all separately .Swiss post charges for each extras customs tax .it cost a lot of money 30dollar each.If they send all together customs comes for all together only ones 30$.
I contact the customer support a lot and get no answer at all .Telefoncall cost me also a lot of money from Switzerland and they promised me to send all together when I make another purchase in future .I did and they send again separately .3 barbies and they charged me again .I am very angry whith this company .BEWARE!!!

Mattel creations has a crappy website, crappy products, has crappy customer service I wish I could give negative stars or that the company goes bankrupt which probably won’t happen because they spend no money on good products, good customer service, and a good website

Mattel’s website is an absolute failure. Items selling out while your payment is being processed is not good business. Customer Service told me that even if you have it in your cart, wait in line to pay and have your payment information autofilled, you are not guaranteed the item. Such a disappointment, Mattel should be ashamed of themselves.