mattelcreations.com Reviews 

Rated 1 out of 5 stars
Updated 6 minutes ago
Sad and disappointed
Said in stock, sent me to target, they said in stock. Tried to buy pay now blacked out. Check back on nov 10th. At midnight went online. in stock. Blacked out again! Called Mattel And target. Other countries. No one knew anything I was talking about
Get a Mattel survey, via text. fill out the whole thing with comments. Hit next for the next page to send. Nothing! Keeps refreshing page to beginning of survey
Very sad and disappointed in Mattel and target! Would never recommend!
Date of experience: November 10, 2023

One of the items in my order never shipped. When I inquired asking the item to be shipped, they just gave me a refund instead. They also failed to refund the taxes so it wasn’t even a complete refund, plus I never got my item.

I wish I could give less than one star. I ordered in Sept, it is now November and it is still in transit. My credit card information was compromised directly after I made this purchase. Do not buy anything from here.

There is good reason to believe creations.mattel.com is a SCAM domain. DO NOT ORDER. I "pre-ordered" a Weird Barbie on August 11, 2023. All in, I paid $60.51 at that time. I received a notice in October that it was shipped. On October 11, 2023 I received a notice that it was "marked delivered". It was not, in fact, delivered. I live in a high rise condo building with a professionally staffed receiving room. All deliveries are logged-in. This alleged "delivery" never occurred. I followed up through the Customer Service link on the blast email advertising products (most recently, a "Kenough"
Doll) by including my Order No. I received an email response two days ago from "Ranmar M." stating that "You pre-ordered this item. It will be 'shipped out' on May 31, 2024". I tried a follow-up reply to the email. It bounced back as a "no-reply" email address. "Customer Service"?

Do not order. I never received my Barbie doll

Order supposed to arrive by 29th September. Still not received by 15th October. Emailed to ask where order was, told 'lost in shipping', asked for refund. Still waiting two weeks laters for refund. Told refund had been processed on 15th October and should have been in account within 7 days, contact banking institution. Now not replying to emails. Do not use this company.

I am bitterly upset and depressed, I suffer with depression and anxiety and I am unable to go out on my own. The reason I have become even more depressed is the way you have marketed the new Stevie Nicks Barbie Signature Doll, the way you have allowed scrupulous people to purchase 10 of this Doll. So much so that it sold out in minutes. You only have to look on ebay to see the kind of customers that you have allowed to purchase these highly collectable dolls. Certainly not fans of Stevie, but people intent on making a quick buck. You have emailed me with every single new Doll informing me of the release date and the date and time with a countdown to when I could purchase.
Every new Doll except Stevie Nicks. I say again every new Doll apart from Stevie Nicks.
I really can't explain in words the disappointment in not being able to purchase this Doll. Stevie is and always has been my all time favourite singer and her music has constantly managed to help me with my depression, I have bought all of her releases on vinyl, CD, limited edition releases, reissued collector's limited edition vinyl and CDs for the last 40 years. She is and will always be to me, the most iconic rock star and musician ever. Her songs make you believe that when things are bad, that your life can get better, there is a reason to carry on, to get through the bad times and find light at the end of the tunnel. I have attached a photo of a small fraction of my Stevie Nicks / Fleetwood Mac vinyl from my collection, all of which are limited edition Record Store Day releases, which meant that I had to queue at the shop 24hrs before they opened to ensure that I was able to purchase what may have been the only copy allocated to that record shop to sell. You will also notice in the picture my Tina Turner & Gloria Estefan Barbie Signature Dolls. I have also attached a copy of the latest emails from you showing products on countdown or just a notification of halloween special dolls. Again I reiterate that I never received such notification of the Stevie Nicks Doll being released or an email countdown. What you have done with the marketing for this beautiful likeness of Stevie during her "Wild Heart" phase is to ignore her REAL fans and deprived them of this keepsake item that they would treasure for life and sold them to scrupulous people who are now charging outrageous prices for her on ebay. I am a collector of your Signature Dolls when they feature prominent people who I have grown up admiring and loving. I have all of your Barbie as Olivia Newton-John dolls, which are so precious to me, even more so now that she is no longer with us, but you have immortalised her forever in your Signature Doll collection. I can't tell you the disappointment in my heart at never being able to afford the beautiful Stevie Nicks Signature Doll as they are now sold out everywhere apart from ebay and she isn't even released yet. Shame on Mattel and sadness and heartache for Stevie fans. Nigel Quinless (a fan of Stevie for over forty years

Bad
Products don't actually exist
Just a scam to get membership money

Bad bad bad experience. Made an order on 1° August 2023, sent 3 mails in 3 month just to know when my order sill be shipped, and after 3 months they refound me half of the costs and didn't sent me the products.
I'll never purchase from them again.

I bought at 5th of September for cars a lykan hypersport a detomaso mangusta a 95 Ford cobra r and a 69 mustang hwc elite and when I opened the box inside was only the lykan and the detomaso my order was #CHP3676608 also i have photos of order and the with what was inside . Its sad because I was really looking forward too . And it cost 60$+

Please avoid this website, as a collector I assumed that purchasing straight from the manufacture that the item would be brand new and sent in an appropriate box, however I received part of my order and the items arrived in a flimsy box with no protection and the items had been crushed and dented. I have contacted customer services with no reply as of yet, the customs declaration form names John Kelly as the sender which is strange for a multinational company to put on the form. I would advise anyone to purchase else where and avoid the disappointment and hassle I got.

Update:
I received the rest of my order today and one of the items was smashed up as it was sent in a small box with no protection and in addition to this I ordered 2 of those items but only received 1, but was charged for 2. Please avoid purchasing from this company not only do they commit customs fraud but also steal your money.

Bought 2 women's Barbie t-shirt, it took 10 days to be shipped. The customer service takes about 3 days to answer emails. Both t-shirts are size M, they go below my hips (I'm 5'7"). When I sent an email questioning about returning - because they don't have any decent information at their website - I was informed that the product was final sale. I looked at the website and this information is written very very very little at the bottom of the page. All (ethical) online stores put this information next to the price or the product picture.

I ordered the Kenough sweatshirt at the end of July expecting it “on or before 9/1” … it’s the end of August and still no tracking number. So, I check their website and now the shirt is listed for “preorder” set to ship “on or before October”! I tried contacting the company for some sort of update… anything … and have not heard a peep.

This is ridiculous for a $70 sweatshirt. I’ve had KENOUGH!

We ordered dolls from the first wave of tye Barbie movie and haven't even gotten a shipment notification. The support is also only stalling. Hopefully we'll be able to issue a charge back. This store is unfortunately neither recommendable or reliable anymore. Until they get themselves together, DO NOT ORDER!

Ordered a collectors edition Barbie. Not only did it take well over a month to ship out. When I finally received it, the box was damaged. Both the external box, and the box of the item itself. A collectors edition item is worthless when it is damaged. I order directly from Mattel an expectation to receive some thing undamaged
The box is dirty has box dust all throughout the clear window for the item (collector barbie). And the box is completely dented everywhere and appears to have been opened.
Terrible The fact that they do not ship out a collectors item in both plastic and padding is appauling and unacceptable.

Ordered a monster high collectors doll for my daughter a month ago and still have not received it. They take days to reply to emails and it’s always the same response saying please be patient your order is processing. They will not give me a date by which I will receive the doll or let me cancel the order because it is processing. The latest email they have sent includes a tracking number that their website doesn’t recognise. I hope I will receive the doll soon but I will avoid purchasing direct from Mattel creations in future. It’s much easier and quicker buying of resellers on eBay!
The doll still shows as available on their website too so if it is out of stock they are not admitting so 😞

You just never get shipment information or a shipment number. I have ordered there twice now. The first order was a pre-order (midnight runway frankie stein doll), so I didn't expect to get a tracking number right away. But I didn't expect to get no tracking number at all. I started asking other people if they received one. But they didn't get one either and said it was just there without them getting an email or tracking number first. My order then arrived 2 weeks later without any tracking. I was glad it arrived, but I am also very confused as to how something so expensive can be shipped without a tracking number. Anyway. The second order (midnight runway cleo de nile doll) was even worse, unfortunately. Here I also did not receive a tracking number. However, this time it was not a pre-order, so it should be shipped directly. While others have received their order after a few days, I still have not received mine after several weeks. I then first contacted customer service via email. I am still waiting for an answer today. Only after I opened a case with Paypal, because the doll did not arrive, I got an email with the shipment number. This means that the doll was simply not shipped and I would never have received it if I had not opened a case with Paypal. Such a thing does not work at all. Mattelcreations has also not apologized for this, nor offered a partial refund. The doll still hasn't arrived either, but at least I have the tracking now. I've been waiting for the doll for 1.5 months now... hopefully it's not the same with the sdcc Draculaura, especially because once again you could only pay by credit card and thus there is no buyer protection... I don't understand why you can't offer paypal or bank transfer like any other normal online store....

Made 2 purchases and no tracking. Customer service is unreachable and very bad.
Orders are never shipped in time.

Further update, 10/10/23 - THREE times I've had to order the same exclusive item with no sign of it shipping even now. They outright lie about the courier losing the item when it's obvious they never shipped it.

Since I can't actually buy it elsewhere I also ordered the MOTU Lady Slither figure x3 that arrived drenched with rain water and utterly ruined as a collectors item because the box wasn't even taped properly. They refunded me for one figure and have refused to help any further. Mattel need to be ashamed of themselves for using these con artists.

Update to below, 6/7/23 - they just cancelled part of an order meaning I paid £9 to ship one item, and I'm still waiting for a MONTH on another.

I've had multiple recent orders I've had to chase for weeks and months on end (there's still two 'in stock' items that haven't arrived months later).

Email them and a boiler plate response takes weeks if you get one at all. You're always told 'processing' or 'preparing to ship' and it never happens. Their site often says 'warehouse problems'. I suspect what's really happening is the items aren't in stock at all but they like holding onto hundreds of your cash in the meantime. Would certainly explain why orders are split into individual boxes for no apparent reason at all.

When they eventually ship an item you may or may not be told they have. Even with made to order exclusives in a box that hasn't been taped up correctly!

It's incredible that Mattel Creations is the storefront for a billion dollar company in 2023.

I paid for two news subscription services, but I didn't want to receive news about Hot Wheels. When I wrote to support about this, I was unsubscribed from all news, and signed up only for cars and news available to all MC subscribers. Paid subscription news has not yet been restored to me - I was simply deprived of the opportunity to receive news about Monster High and Barbie, although I paid for both subscriptions.

Support simply does not read what you write to them. This is a scam, not help, no one will help you with your problems - nor lost shipments, nor subscription services that are not provided.