Mattress.co.uk Reviews 

314
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... See more

Rated 3 out of 5 stars

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... See more

Rated 1 out of 5 stars

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... See more

Rated 1 out of 5 stars

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... See more

Company details

  1. Bedroom furniture shop

About Mattress.co.uk

Information provided by various external sources

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

314 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(314)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

great bed slow delivery

delivery took about two and a half weeks dont know why so slow(as bed was in stock)
but was delivered free and in perfect condition great bed great price but woudnt use if i was in a hurry but cant put all the blame on them maybe they shoud change couriers
they phoned 2 days before del and 1 hour before they brought my bed so the del men did a good job

4 February 2013
Unprompted review
Rated 5 out of 5 stars

Great value, top notch service & communication.

£80 for a divan base with an rrp of £160! Fab! They kept in contact about delivery and it was delivered when they said! They even gave us a window of time that it would be delivered in and phoned an hour before just to let us know that it would be there soon! The delivery gents took it up the stairs for us and into the bedroom and offered to unpack it too!
Would definitely buy from them again and reccommend to anyone!!

3 February 2013
Unprompted review
Rated 5 out of 5 stars

enjoyable shopping experience

bought bed for my son who reports that its extremely comfortable and has had best night's sleep in ages. I've used the delivery company CEVA before and wouldn't hesitate to use them again. Very pleased with delivery booking service and delivery itself.

1 February 2013
Unprompted review
Rated 5 out of 5 stars

Excellence, great product, great price, great delivery!

The decision to buy a new mattress is straight forward, the selection process is bewildering - it's not like you can return it like an article of clothing. And it's not a low cost, throwaway item either.
The website was pretty informative but even when I made my decision I still felt nervous but when the purchase arrived, a quick look at the quality was reassuring.
The first night's sleep was fantastic and reinforced the decision to buy a new mattress and that the selected product was right. Absolute confidence now that the decision was correct and the website was spot on.
Delivery was a matter of days not weeks, able to select date & time, delivery guys were on time, and placed the matress in my bedroom for me, even putting on overshoes to avoid marking the carpet.
All round from start to finish I am very pleased with the experience - Oh and the price paid was fantastic - 70% off rrp, can't be bad!!

28 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for a great review, we are sure you will continue to appreciate your Silentnight mattress for many years.

Rated 5 out of 5 stars

No Problem

Booked a mattress on line, it arrived on the day and at the agreed time. No problems and mattress was as described. If I need another one I would not hesitate to use this service again.

26 January 2013
Unprompted review
Rated 5 out of 5 stars

Superb service

All ran to clockwork, the order, confirmation, delivery date organised.

With the snow we've been having, was wondering if the delivery would have been cancelled, but delivery men rang the day previous to delivery, to confirm, and on the day, querying what state my road may be on. My road is an upwards sloping hill, still icy.

Delivery men parked at the bottom, and carried my mattress up the hill. Service above and beyond.

After needing a good night's sleep for years, this new mattress was a delight to sleep on last night.

Many thanks to a superb firm.

23 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for your great review. We will pass you comments on to the delivery company.

Rated 5 out of 5 stars

SNOW PROBLEM FOR ME

If you need a mattress next day this company is not for you,if you know what you want and can wait a few days then this is the company for you.I am pleased with the delivery and quality of the mattress

22 January 2013
Unprompted review
Rated 4 out of 5 stars

Great quality bed and matress for a good price.

Excellent quality bed and matress for a very competitive price. Great delivery process and excellent delivery men to take to the room, assemble and remove the packaging. Marks on the base so am waiting to hear from the company but otherwise would fully recommend, hence the four rather than the 5 stars at the moment.

20 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for your positive review, although we are extremely disapointed to hear that the base arrived with a mark. We will endeaver to resolve this for you asap and please be assured of our close interest in the matter.

Rated 5 out of 5 stars

lovely comfortable bed , great price

delivered to the room i asked it to be taken to , very polite drivers, easily assembled, good quality item and very very comfortable and the price was very reasonable

20 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted to hear you were very happy with our service, thank you.

Rated 5 out of 5 stars

A better experience than shopping

If you want to buy a mattress without frustration Order from Mattress.co.uk company Because thet are honest and trustworthy. and know how to keep customers. Thank you..

20 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thankyou for such a positive review.

Rated 1 out of 5 stars

do not expect a quick delivery or any contact. prepare to do all the ringing round.

very bad service. no phone calls to say where the order was. constant phone calls in my own time to chase them. excuses that they were sold out yet the system is live ! ordered on the 19th December 2012, still no date for delivery ( 10th January 2013 ). expected delivery is now another week or two.
cheap for a reason. would not recommend to anyone.

10 January 2013
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are really sorry for the problem experienced. It appeared the file that would transmit your data to the carrier to then allow delivery booking failed, this resulted in you not being contacted and only came to light after you had contacted us. We have made steps to correct this issue and rest assured this far from our usual service.

We note that we have since offered you a slightly upgraded mattress as a small apology for the problems experienced. If you should need to contact us further regarding any issues please let us know as soon as possible. 0800 7569675 or email info@mattress.co.uk.

Rated 5 out of 5 stars

Know what you want and buy with confidence, works perfectly for me !

Research your requirements thoroughly, order with knowledge and confidence.
Check out delivery arrangements and be prepared to compromise. All agreed stick to it, System works a treat !My Order Place on line 08 Dec 12, My delivery date 22 December 2012, confirmed br phone 24hrs prior, delivery day p
driver/mate phoned en route with precise ETA ,Two mattresses delivered and asked would I like cover plastic removed and taken away, how great's that !

7 January 2013
Unprompted review
Rated 5 out of 5 stars

Would definitely use again.

Mattress was a great price, is very well made and was delivered on time. A nice point was that the delivery people phoned and told us what time they were coming so I didn't have to hang about waiting. Wish everyone was as professional as this company. Thanks

5 January 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I placed an order for 2 double mattresses. The order was confirmed immediately. A date and time was given, and this was the time it was delivered. Excellent service, especially so close to Christmas. I am going to order another mattress for my elderly mother. Very good and reliable service. Highly recommended.

30 December 2012
Unprompted review
Rated 1 out of 5 stars

Not happy was told it take upto 10 days delivery

Well I put a order on 3 dec
It didn't arrive so I rang on the 17 dec
Thy didn't know wats happen
Then the delivery personal rang saying Ur order will get to u on 4 jan I was really upset
Becoz it was a Christmas gift
Then the rang again to say sorry it will come on 10 jan but I hav't had no responded from the company
I had to ring & do the running around to contact the company
Not had no price cut for letting me down which could help

25 December 2012
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are really sorry that you have experienced this delay which was caused initially by an incorrect postcode being entered. We have requested postcode validation on the address screen on the site to prevent such a recurrence. Until this is available we have also put in place a step to automatically remove spacing in the postcode field. Our carrier has agreed a new date with you which is longer than normal due to factory holidays. If you are unhappy with this date please let us know as soon as possible. 0800 7569675 or email to mattress.co.uk.

Rated 5 out of 5 stars

Fast efficent would definately buy again

Ordered online and got a confirmation email straight away. The following day received a call to arrange delivery, so I knew when to be home. I was advised the driver would call an hour before he reached us so we would know he was on his way. Got an email the day before to confirm AM / PM and then got a call from the driver the evening before to advise we would be the first delivery of the morning and he didn't want to call too early and wake us up. The mattress arrived in perfect condition in a heavy duty transparent plastic cover, so it was easy to have a quick inspection and verify all was well. The mattress itself is superb, extremely comfortable and great value. I couldn't recommend these guys enough and will definitely be buying from them again.

22 December 2012
Unprompted review

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