maxer.com Reviews 

418
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that inquiries and complex technical issues are consistently answered promptly, thoughtfully, and thoroughly without ever requiring frustrating follow-up questions or unnecessary clarifications. Reviewers emphasize that staff members are incredibly helpful, highly professional, and readily accessible whenever technical assistance is required for their websites. People deeply appreciate the genuine technical expertise and efficient problem-solving capabilities provided by the team during every single interaction. Consumers consistently praise the highly reliable servers, straightforward processes, and smooth overall service that make managing multiple domains and hosting packages entirely effortless.

What people talk about most

Service

People report positive experiences with service, consistently praising the outstanding, prompt, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

Clients share satisfaction on staff, highlighting a professional team that provides prompt, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting instant or prompt replies that sort out... See more

Website

Users describe ambiguous interactions with website features, expressing satisfaction with hosting performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstandi... See more

Rated 5 out of 5 stars

I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpfu... See more

Rated 5 out of 5 stars

Many Web service providers simply see their clients as Cash Cows that need to be Milked on a regular basis... but thankfully this is NOT the case with clients of Maxer.com I have been a Ver... See more

Company replied

Rated 5 out of 5 stars

I am a happy customer for some years now. Always responsive, always supportive. Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the... See more


Company details

  1. Web hosting company

Written by the company

Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(418)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company with Steller Customer…

Great Company with Steller Customer care. I manage some very busy websites and we had a hacking incident on three of them over the xmas. The Guys at Maxer made the whole process calming and professional. All websites were back to normal in a few days. Im so grateful and will be recommending them to all my Clients looking for a top class server in the future.

27 December 2022
Unprompted review
Rated 5 out of 5 stars

Honest and detailed services. Premium support.

My experience with maxterhost (now maxer) is that they are always there to help me. Regardless of the time or day, the support is very good. Also, the hosting packages and the services they provide list all their services in detail (!) in their website, something that almost all hosting providers do not do (They only write few thing about...). I hope they continue like this offering detailed and clear services.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service and support from Maxer

I have been a client with Maxer (formerly Spiral Hosting) for many years and have always had great service and support when needed from Peter Armstrong and his team. I have even recommended them for hosting for several of my clients as feel that their hosting packages represent great value for money and reliability.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Independent consultant

I am an independent consultant now in my late 60's I have been a client of Spiral now Maxer for the last 7 years. If I could give 6 stars I would.

Despite mine being a tiny operation, Spiral's support has always been prompt as well as clear and succinct. I received guidance / instruction / advice that even I, as a non IT person, was not only able to follow but get the desired result.

I wish you all the best in the future you deserve it. How often do you get to say that about a service these days from somebody you never ever met in person.

Niall of TACA

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent back up service

I can highly recommend Peter and his colleagues as a host. For someone who is not all that computer savvy, I`ve always had complete confidence with any problem or adjustments made under the guidance of Spiral Hosting

26 October 2022
Unprompted review
Rated 5 out of 5 stars

This is the best company ever.

I’ve already done a review about 5 years ago and I’m going to write another. I just love this company. Following an email to inform everyone that the company name was changing, I hit the reply button in a moment of madness never thinking anyone would read it. I thought it would return me an automated response to say my email had hit their bin. I just wanted my message to go into the ether as my way of being polite and replying to a message. Not only did I get a response, but a personal reply from the founder. Can’t tell you how much that personal touch meant to me. You’ve got my custom forever no matter what you call your brilliant company. If you aren’t a customer, then you need to become one immediately. Nothing is too much trouble and they got me out of a deep hole with sage advice once upon a time - really outside their pay grade, but they were super kind and helped me anyway. For ever grateful. Good luck, you will always be considered my upward ‘Spiral’. Love you guys ❤️

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Unrivalled 5-Star Domain and Hosting

I've been using Spiral Hosting as a domain and hosting provider since 2016 and they have never let me down. They're quick to respond and sort any issues, friendly and easy to communicate with around complex technical issues. It's an unrivalled 5-star service.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Great prices on .ie domains and their…

Great prices on .ie domains and their customer support has been great, I found a small bug in their site and their support offered a solution within seconds and were happy to pass it onto the team. Very please I found Spiral.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Great help via chat immediately

I've been with Spiral for a couple of years - had an issue with a PHO upgrade and Eric Cooper walked me through it in about 30 seconds, helped me make changes and did everything I could hope for.

I have no hesitation in recommending Spiral and if you're lucky enough to get Eric when you have an issue, tell him HB from The Mongrel Punt says he is a gun!

Cheers

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used quite a few hosting companies over the years, including some of the most well known, and I have to say that I have had the best experience with Spiral Hosting. Their support is excellent -speedy, helpful and courteous. Their hosting is reasonably priced, fast and can easily be upgraded if necessary. The customer dashboard is well laid out and easy to navigate. I've moved all my sites to Spiral and always recommend others to host with them. Highly recommended.

16 June 2022
Unprompted review

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