Maxi-Cosi UK Reviews 

I have never regrated buying anything so much in my entire life.... Whe I found out I was pregnant, there was no doubt in my mind that we wanted the very best for our baby girl, so naturally we choose to buy a range of Maxi Cosy products.
As soon as we started using the pram (March 2022) we notices a couple of small issues with the pram, but mainly was the fact the main handle was very loose and how difficult was to fold the pram.
As time went on, these issue became even more noticeable, to the point that recently (8 months after we started using the pram) I am unable to use the pram because how unstable it feels and how difficult it is to fold it. In one instance I had to call for help, after doing a shop for the house, I came back to the car with the pram, put the baby on the car seat and I was simply unable to fold the pram.
I am unsure as to why a reputable brand like Maxi Cosy, would ever think it's acceptable to just so blatantly dismiss a customer like I have.
The original retailer wants nothing to do with the issue and neither does Maxi Cosy…. So now I am left with a pram that’s 8 months old, that has barely been used and that I am simply no longer comfortable using. I am over £1500 down and now I am having to try put some money together to buy a second pram….

The company is a waste of time never answer emails and no telephones don’t buy there products

I would actively avoid ordering from Maxi-cosi directly. They don’t deliver in the time window, have no UK based customer service or a call centre. The ridiculous web form process takes 3-5 days to reply.
Hardly great when you need the car seat you’ve ordered.
Interestingly though they were very quick to the money. If I don’t receive my car seat by Tuesday (that will be a week) I’ll my card company to recover the money. Good products awful service never again will
I order from them.

We purchased the Iora Co-Sleeper from the Maxi Cosi (UK) website. The co-sleeper met our expectations until it broke and now won’t stay in the 2 height position on one side, which is the proper height for our bed. I’ve contacted the company twice in 2 weeks ago and have received no response. I completed their online form regarding a broken product and to request a return. Nothing.

Meanwhile, our son either has to sleep at an angel and he rolls to the bottom, or sleep with us in the bed.

This poor level of customer service is wildly inappropriate.

Two broken parasols, the spokes of which which could easily have blinded my child when they broke. The second of these was only one month old. Maxi-Cosi's response so far has been to claim they've never had such a complaint before, and to insinuate that this is my fault. This is a terrible company, appalling customer service and products which endanger the safety of children, and they should be avoided at all costs.

I have now been trying to arrange my car seats of less then one year to be fixed under warranty. 2 seats in hallway for 2 weeks awaiting collection and now no one is replying…. I actually don’t know what to do now!

Received Maxi Cosi pram bought through Amazon Zelia S Trio - four Items missing from box - rain cover - car seat adapters for pram - parasol adapter - changing bag - i have amazon order number so not able to message for Maxi Cosi. DO NOT BUY PRAMS ON WEBSITE GO TO A SHOP !!!!!! - have sent email to Maxi Cosi as recommended by Amazon and instant reply to say i am in 3 day queue - Cuctomer Service is very busy / I wonder why !!!!!

Terrible customer service ! I have been trying to return a product for 5 days and they do not reply to my emails , or the online customer form you have to fill in to get in touch ! They don't have a phone line, so I'm at a loss as to how to return this product.

The brakes stopped working on our Andorra Luxe buggy after 6 weeks of intermittent use. Only one wheel now locks and consequently the buggy does not stop properly. It's dangerous.

I've emailed customer services who said they'd respond within 5 working days, it's been more than double that and still no response despite chasing.

This buggy came directly from Maxi Cosi and was gifted to us so I can't return it. If I could I absolutely would as they clearly do not care about selling defective goods that put children's lives in danger.

When looking at reviews on the website keep in mind these are moderated - I left a 3 star review of a product and this was 'moderated' i.e. not published because they clearly aren't happy with it!

Terrible had 2 new mattresses sent to me for the iora next to me both of which came dirty and just shoved in a box no plastic or any other wrapping so no idea it it is new or hygienic now the are not responding to my emails

Terrible customer service! I ordered FamilyFix 360 of £200 which was not delivered and got some bed sheets instead!! My baby being due in a few days!! Now i have to go somewhere else and buy the isofix otherwise we won't be able to bring baby home. No one is responding from Maxi-cosi - terrible terrible service!

Got stuck after two uses and impossible to release it. After a lot of struggling it come out and now it's working properly again.

If I could give no stars I would. I had a car seat that I bought from another company which were excellent in sorting it for me But the clasp you lock the straps in broke the company I bought it from contacted them took them days to respond to them they gave all the information they needed well after 4 weeks of the company chasing them up nearly every day got a new seat. I tried to contact maxi cosi put no phone number so I emailed and messaged on Facebook and Instagram for them to reply once then when I replied to there message on Instagram they haven't even read my reply. Customer service is rubbish.

This website needs to be closed. We had multiple options where to buy a child seat, all at the same price. What a catastrophic mistake it was to choose to buy from 'official' brand website. After 2 weeks the seat hasn't arrived. Tracking link is dead. Customer service is not responding. Something tells me it's not official. It's a scam guys. Stay away. Buy else where!

Expensive products which stop functioning appropriately after 1-2 years, no phone number and no reply to online forms from customers service.
I'm still puzzled as to how they manage to have a reputation as a good company for baby safety products.
Stay away!

0 stars!!!
I wish i had read reviews before purchasing maxi cosi products.
After nearly 1 year of using this car seat as every day use, it has now become unsafe as the bottom belt has collapsed and my now 18 month old baby can not use this seat, and to add to the inconvenience the best service maxi cosi have offered me is to send them the car seat for repair!!!! , which is appalling.. what do i do in the meantime? i am glad i did not write a review in the early days, as this seat is meant to last for upto 4 years of age. clearly safety related issues and service offered is a 0!!!!
I put up a review on their actual website they semt me an email to say it has been removed. No wonder no negative reviews are visible. Which manipulates us consumers.

My pushchair seat broke within the first year.
I assumed they would replace it however, they made the entire process so tedious and long winded. I had to package the whole thing up and send it back to them for repair.
When it returned from the repair, the seat was returned even worse. I couldn’t decline the seat.
This company is trying everything they can to save costs and it’s at detriment to their customers.
Stay well clear of this company.

We brought two titan plus maxi cosi car seats. In under a year the glue came away on one. The customer services wanted to charge an extra £70 to rectify this. They have not sorted the issue, despite outside organisation's involved and no reply, disgusting!