Maxi-Cosi UK Reviews 

La plus grosse erreur que j'ai faite est de ne pas avoir lu les commentaires majoritairement négatifs concernant cette société, le service client est inexistant, aucun service, comment une entreprise internationale de cette envergure peut imposer à ses clients de communiquer par formulaire sur leur site sans aucune possibilité de les contacter par téléphone? évitez de rencontrer le moindre problème lors d'une commande chez eux, fuyez car vous n'aurez aucun retour de leur part.
The biggest mistake I made is not having read the mostly negative comments about this company, customer service is nonexistent, no service, how an international company of this size can force its customers to communicate by form on their site without any possibility of contacting them by phone? Avoid encountering the slightest problem when ordering from them, flee because you will not have any feedback from them.

I’m really disappointed with my experience, I brought the Iris 2in1 travel cot and was only able to use it for less then 2 months before the mattress became damaged. It is bending lengthways and therefore doesn’t lay flat in line with safe sleeping guidelines. I have been trying to get some help from customer service for the last 6 weeks and have been told they can’t solve it, send a new mattress or replace it which is appalling. I expect more from a company like Maxi-Cosi. £140 down the drain

The Maxi Cosi customer support is the least supportive service I’ve experienced. Very slow to respond and unhelpful. I purchased the Maxi Cosi zelia and in less than 4 months the front wheels began locking, this causes the pram to suddenly stop. Fortunately I purchased via Amazon and they have been brilliant otherwise Maxi Cosi would have made it extremely difficult to return and possibly have charged £90 for the privilege. You cannot speak to anyone and I have only managed to via Facebook messenger as they are justifying the lack of telephone communication on the pandemic over a year later. The car seat I purchased has a inner support which bobbled writhing weeks looking scruffy despite being brand new. I genuinely feel this company do not care. This is a safety concern and they should be bothered. I would have liked help choosing a replacement but seems as someone else I know has recently had a zelia snap it is probably best to steer clear (pardon the pun) fortunately she purchased from John Lewis so has been assisted well in the return.

We bought a maxi cosi car seat. No matter how tight we make it our baby is able to wriggle out of the seat belts and after only a few months of use the seat came apart from the polystyrene making the seat dangerous snd inaffective. We contacted maxi cosi within the warranty period and had no reply. We’ve had to make our own repairs. These are ridiculously expensive but are meant to last years. Please don’t waste your money on maxi cosi!

2019 Maxi-cosi Titan Plus car seat headrest detached from the base on its own accord, it was originally glued into place. Whilst communication was prompt and repair was arranged under warranty, collection and returned via DPD. Upon returning to us, the headrest styrofoam has been affixed to the Matt plastic base by gloss black polymer tape. The styrofoam is still cracked and crumbling, too. I’m not convinced that this is a safe repair to the manufacturer fault hence only 2 stars.

Maxi Cosi were superb in resolving the below issue.
Expecially Scarlett - different class
She understood fully the circumstances and offered us a replacement car seat straight away
Shame on you Natural Baby Shower - Learn from this !

To summarise our experience with Natural Baby Shower
They sold us the seat which had been fitted in the car\

To test the seat we took it on a very short journey and the cover immediately came away. We then stretched it back across and as soon as it’s sat on it comes off again.

We only have the old car seat which is too small our son now and not suitable.

When we found this fault we asked for a replacement item.

They refused to do so and want to repair on the grounds of them being an eco-company.

This car seat is new and clearly faulty.

We need something quickly to do the school runs.

Due to an underling health condition I am still clinically vulnerable and therefore still shielding

We were not actually offered the option of a loan seat until we had communicated with this company five times.

In any case a loan would not be suitable as we couldn’t guarantee it’s cleanliness.

As it is we won’t open a new seat for 48 hours to ensure its safety.

We have always bought this brand with both our children but never had an issue.

We now require a refund as we are within 60 days of purchase to enable us to buy another one of these seats elsewhere as quickly as possible

We will never buy from Natural Baby Shower again.

After initial issues with my pushchair I have to say Holy and scarlet in the customer service team have been outstanding.

I’m so angry! My double Dana for 2 was faulty so they told me return the pushchair which they organised and I followed the instruction. They then claimed that the courier had lost my pushchair which after being on the phone for 2 hours direct to DPD and the local depot they told me it was delivered the following day! I then contacted maxi cosi who told me that they didn’t know I had tracking details and they accepted they have my pushchair. They emailed me asking for my bank account details which I gave and they told me my refund was processed and will be with me in 10 working days! I still haven’t received my money Holly keeps telling me that it’s clear their end! When it certainly isn’t mine. I suffer with post natal depression and have been stuck indoors for 1month now with a 26m old and a 11m old as I can’t buy a new pushchair without my refund!

I eventually resolved a truly appalling issue I had over safety advice given to me by Maxi Cosi regarding a car seat that had been in an accident. I’ve contacted Trading Standards, and I’d urge others to do the same. I believe Trading Standards will act if sufficient complaints are made. I had to contact the CEO in Canada over my issue, and I was told by someone very high up in Maxi Cosi that the way the UK customer services had responded was very, very wrong - to the extent that my complaint not even been properly recorded. They had several UK manger changes in 2019/2020, and promised me they would learn from my case and move forwards. However - recent reviews are not reflecting this. PLEASE CONTACT TRADING STANDARDS.

They ACCEPTED, that comprised SAFETY of faulty pushchair is ACCEPATBLE by Maxi Cosi.
I have reported a few issues with a Adorra pushchair. I have stated, that it's not safe to carry baby with that faults.
Maxi Cosi, INITIALLY refused to accept it under warranty, as they do not have in stock, matching colour. (That is a reason for warranty refusal!!!???)
Then I said, that I will escalate this matter to the to the trading Standards and Maxi Cosi Rep ROBERTA, changed her mind straight away, and responded with the following:

If you want to continue with a repair we can support you in this with the understanding you are accepting that the replacement parts will not be a match for your current model.

Kind regards,

Roberta
The Maxi-Cosi team

So Maxi Cosi, is happy to compromise a safety, and put my baby at risk, by repair with not matching parts!

Agreed to take this matter with a further legal actions (including a court), and also they will be reported to the trading standards as a general procedure in such a cases

Please be careful with Maxi Cosi, you will not be supported by them, and you end up going to buy Bugaboo to received an excellent CS and great quality product.
Don't do my mistake, don't buy Maxi Cosi!

If I could give 0 stars I would! AVOID!

Did not refund me for a loan seat despite me not using it, telling me it had extensive damage to the headrest and had to be thrown away?!

No photographic evidence?
No proof that I damaged the seat?

The couriers collected the seat which was returned in the same condition as it arrived - I didn’t even end up using it!

Maxi cosi customer service operative Holly was quick enough to ring up and take payment for a loan seat while our chair was to be repaired. No contact number to discuss why they’ve withheld my deposit though!

Scam. Avoid! Will not only never use their products again, but will warn everyone else off them too!

Will be going though other channels to make sure I get my money back.

The customer service is very poor. I am waiting for a refund since October 2020 after having returned a car seat. It’s almost February 2021 and I am still waiting. The customer service responds every 10 days at best and they are telling me they are still checking with the accounting departments and. It is a complete joke.

I bought a Maxi Cosi Tobi car seat, but had issues when my daughter was able to wiggle around, causing the straps to come loose and then she was able to pull her arms free from them, all while I am driving. This happened multiple times, and so I thought it was time to contact the company as it clearly wasn't that I just didn't tighten the belt properly (which is very tough to do once the child is in the seat).
I paid to have it repaired, but they sent it back saying they couldn't find any fault and to try adjusting the head rest. I did this, but the problem still persisted. So I contacted them again, sent them some videos (which is hard to do, as the problem occurs while I am driving, not instantaneously). They said they wanted evidence that this happened without the child in the seat. Of course this doesn't happen without the child, as it is movement over time that is causing the belt to loosen.
They accepted no responsibilty, would not refund my money (even though they never fixed the faulty seat), and seem very happy to allow the use of their unsafe car seat to continue. With the safety of a child at risk, I find their attitude completely unacceptable.

I just had to write a review because after seeing the poor reviews here I got in a bit of a panic after sending my Maxi-Cosi Adorra stroller off for repair!

After just 10 months my stroller started to become hard to put up and down - sometimes taking me 20 mins to wrestle it into submission! As it was under the 24 month warranty, I contacted Maxi-Cosi support. They took a while to respond and it was frustrating as it often took 2 working days to get a reply each time i emailed them. However, given the current situation with Covid-19, I imagine they are short staffed, so I could accept this.

After sending a video of the problem, they immediately booked it in for repair and told me to box up the chassis to be collected by a courier the next day. It arrived with them 3pm the day after collection and the day after that I got notification that I have a parcel coming back from them the next day! Wow!

As it turned out, they replaced the entire chassis "to ensure it has no defective parts".

I am very happy with the service received, especially in a time when businesses are struggling, understaffed and everything takes longer! Well done Maxi-Cosi!

the customer service is a complete and utter joke. I have ordered a double stroller from them only for then to deliver the wrong pram to me. I have to take my daughger to a really important hospital appointment tommorow and have contacted maxi cosi on many platform including Facebook messenger Facebook posts and email and for them to hardly reply i will have no choice but to use the buggy they have sent out as i am not missing this appointment.

Disgusting customer service. My maxi cosi zelia almost collapsed on me with my child inside. They respond once a week I’m told and if you reply before that week is up then the process starts all over again. How is that customer service? I have no pushchair for my child and they would not send me a replacement out. I’m in shock at how such a ‘leading brand’ can produce such dangerous poor quality and not even manage to provide any kind of service!!

Don't buy from this company, you'll just lose your money. I bought a car seat for my daughter on 9th August, which was 4 weeks ago and they've not delivered it. They've kept my money and ignored my emails. So I've lost £140 and now have to start over with another retailer.

Aweful customer service, truly unacceptable. When my car seat has broken for the second time in what i see as a flawed design, to get it collected by maxi-cosi, only for them to ay that the courier has lost it, then to find out when i track it the seat had been delivered to them. 2 1/2 weeks later i have no information or any concrete answers after trying to get in touch with them is an absolute joke. I am now in a position where i can only go and buy another seat. If you want after care service on the products you buy, dont buy Maxi-Cosi

Haven’t used the car seat and isofix base yet. But if I could go back in time there’s no way in hell I would go through purchasing these products again. The compatibility of the car seats and isofix bases is a total joke. Two of the bases that fit our car seat were discontinued and we were advised by the team to get another discontinued base to fit. After purchasing it from a third party seller who still had it in stock, we were then told actually it was a completely different base that fits our seat! Total joke, the pandemic is no excuse for bad customer services on social media and through email. I’m sorry but it’s not. I sit at home and answer customer queries all day for my own job. It’s not been affected. So annoyed that we spent upwards of £370 with this company.

Absolute awful experience. We have recently had a daughter and we cannot take her out due to the pram brakes not working. We used the online chat on the Maxi-Cosi website and a lady called Roberta got in touch with us and offered us the 2 way fix. I advised as good as it was, rather than a courier collecting the pram frame - repairing it and then returning in 3-5 days this would still leave is not being able to leave the house. So could the courier just not drop a new frame off and take the old one. Roberta agreed this could happen and we needed to send a video of the brakes not working and a courier would be arranged and she would let us know date/time etc. However my daughter is now 12 days old and we have had no response from Maxi-Cosi after several chase emails also the chat function has disappeared on the website. I wouldn't mind if it was a ripped cover or something I would agree to the the 2 way fix but the brakes not working is not acceptable and brakes are quite integral to a pram.