I had a flood at my home and what followed was a very long and difficult eight-month restoration and rebuild process. It wasn’t easy, but I can honestly say the team at Max Insurance made a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently submitted two missing items related to hail damage from over a year ago. I just sent photos—no questions, no arguments. Everything was handled quickly and efficiently. In recent years, I h... See more
Company replied
the first few days that we submitted the claim was not good but afterwards our insurance adjuster Nathan was super helpful and nice. although at beginning was confused if we are covered or not which c... See more
Company replied
Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process. I highly appreciate Mr. Wesley for handling the case in a... See more
Company replied
Company details
About Max Insurance
Written by the company
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Contact info
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4.5
Excellent
692 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was Dealing with Stuart nice guy…
I was Dealing with Stuart nice guy highly recommended quickly done
31 March 2026
Reply from Max Insurance
Hi John & Tina,
Happy to hear it! We'll make sure to pass along your kind words to Stuart and let him know how you appreciated his help with your claim. Thanks for leaving a review!
Sincerely,
Max Insurance
Professional and responsive claims support
David was professional, responsive, and clear throughout the entire claims process. He explained each step well and kept us informed along the way, which made a stressful situation much easier to manage. The process moved forward smoothly, and we appreciated his timely communication and support.
27 March 2026
Reply from Max Insurance
Hi there,
We are thrilled to hear that the support you received from David was beneficial in handling your claim from start to end. We're glad we could help make your situation a little easier! Thank you for taking the time to write us a review.
Sincerely,
Max Insurance
Great experience with Nathan
Great experience working with Nathan. He was very helpful and patient in resolving my claim over the past few months. I really appreciate his hard work to get everything settled!
30 May 2025
Reply from Max Insurance
Hi Wentao,
We are very pleased to hear that you had such a positive experience in resolving your claim with the aid of our team member, Nathan. This is exactly the sort of support we strive to deliver! Thank you for leaving such kind words.
Sincerely,
Max Insurance
They doubled my insurance
They doubled my insurance. Had 1 claim 30 yrs ago. So broker apparently cancelled. I never signed to renew but they still took payment of new double price. I’m not sure how I never authorized. I shopped around and got way cheaper from any other company. DO NOT USE MAX INSURANCE!!
17 March 2026
Unprompted review
Reply from Max Insurance
Hi Maureen,
We’re sorry to hear you’re frustrated. Insurance policies don’t renew or process payments without notice. Renewal terms, including any pricing changes, are communicated in advance, and payments are only taken in line with those agreements. Premium increases can occur due to underwriting and market factors, even with limited claims history.
That said, we take concerns like this seriously and will be reviewing our processes to ensure everything was handled correctly. We wish you well on your future endeavours.
Sincerely,
Max Insurance
Agent was amazing and very helpful
Agent was amazing and very helpful! Very smooth experience.
4 March 2026
Reply from Max Insurance
Hi Kofi,
Awesome to hear it! We're so glad you had such a smooth claim experience. Thanks for leaving us a 5-star review.
Sincerely,
Max Insurance
Patient Adjuster
The adjuster took the time to go over all the information and steps with me to explain what had to happen and what we needed to do. Was very patient when I asked multiple questions and was helpful in getting additional information.
10 March 2026
Reply from Max Insurance
Hi Jennifer,
We're so pleased to hear you had such a positive experience with your assigned adjuster. Ensuring your claim experience is always positive is a must for us!
Sincerely,
Max Insurance
We always had someone explain stuff to…
We always had someone explain stuff to us and didn’t beat around the bush. When we had questions they were always answered. I would recommend max insurance to others
12 March 2026
Reply from Max Insurance
Hi Todd,
Thank you for sharing your claim experience with us. Having a knowledgeable resource in your corner is great for alleviating stress throughout the process. We're glad we could help!
Sincerely,
Max Insurance
Reply from Max Insurance
Hi there,
Amazing! So glad you were happy with your claim experience. Thanks for taking the time to leave us such kind words.
Sincerely,
Max Insurance
Adjuter was so knowledgeable and…
Adjuter was so knowledgeable and helpful. Explain everything and respond faster. She was awesome.
12 March 2026
Reply from Max Insurance
Hi Gurdev & Ranjit,
So great to hear! We love reading about the positive experiences of our clients. Thanks for taking the time to leave a 5-star review.
Sincerely,
Max Insurance
I found the people at Max to be…
I found the people at Max to be helpfull and supportive during this difficult time.
9 March 2026
Reply from Max Insurance
Hi Jason & Pamela,
Claims are certainly never fun to experience, so we're glad to hear that our team could be supportive of you throughout. Thank you for taking a moment to leave us a 5-star review.
Sincerely,
Max Insurance
Claims adjuster was reliable and…
Claims adjuster was reliable and responsive making it easy to process my claim.
6 March 2026
Reply from Max Insurance
Hi Carolyn,
Pleased to hear that your claim experience was positive. We always strive for a swift and easy-to-understand resolution. Thank you for leaving us a review!
Sincerely,
Max Insurance
Ronan was fantastic and so polite and…
Ronan was fantastic and so polite and helped me out. Got my system quoting again
5 March 2026
Reply from Max Insurance
Hi Kelly,
So glad we could be of help! Ronan is great. We'll make sure to pass along your kind words to him; praise like this makes our day! Thank you for taking the time to leave a review,
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Harutyun,
Glad to hear it. We're always happy to see reviews praising our team for helping make their claims a little easier! Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
The second adjuster handles everything…
The second adjuster handles everything well and efficiently. It was a bit unfortunate about it all happening during the holidays so the first adjuster disappeared for weeks sometimes. But when the second adjuster came everything went smoothly and without too much hassle.
25 February 2026
Reply from Max Insurance
Hi Ivan,
We're glad to hear your claim was able to be resolved. Regarding your feedback, we apologize for any delays you may have experienced - we'll be sure to take this back to our team to ensure all transitions are seamless. Thank you for leaving a 5-star review!
Sincerely,
Max Insurance
the company gave me a hard time when I…
the company gave me a hard time when I call and ask about the insurance coverage.
Instead of helping me you cancel my service that's not what you do to your customer service. It took serval and for me to get the right help at the end of the term I lost money which was not refunded to me
23 December 2025
Reply from Max Insurance
Hi Marjorie,
We’re sorry to hear about your experience. Policy servicing and cancellations follow specific processes, and our team’s goal is always to provide clear information and support when coverage questions arise. Refunds are also handled in accordance with policy terms, which can vary depending on timing and circumstances.
We recognize this was a frustrating experience and are continuously working to improve our processes. We appreciate your feedback and wish you all the best moving forward.
Sincerely,
Max Insurance
Unacceptable, very sketchy experisnce
Our experience with this company was deeply concerning and unnecessarily stressful.
After discovering previously undisclosed damage from the sellers of our home, we acted in good faith by immediately notifying our insurer and beginning repairs. While those repairs were underway, we received written notice that our coverage would be terminated in 6-weeks as they hadnt received proof of repairs complete. Our agent assured as coverage would be renewed if we completed specific items that were in writing, in time.
We worked diligently to meet the stated requirements and submitted receipts and photographic proof confirming completion within the deadline provided.
Rather than acknowledging that the written conditions had been satisfied, new concerns were introduced regarding minor foundation hairline cracks - issues that were never included in the original written notice and had not previously been raised. No revised written notice outlining additional requirements was provided.
Changing the basis of non-renewal after a homeowner has complied in good faith with the stated requirements reflects a lack of consistency and transparency in the process. The handling of this situation created significant and avoidable distress during a time-sensitive home transition.
Homeowners deserve clear expectations and adherence to the written standards provided to them. That did not occur in our case.
26 February 2026
Unprompted review
Reply from Max Insurance
Hi Erin,
We’re sorry to hear about your experience, as this is not in line with the service we aim to provide.
Coverage decisions and renewals are based on a full risk assessment, which can evolve as new information comes to light during the review process. While certain items may have been initially outlined, additional concerns (such as structural findings) can impact eligibility and must be considered to ensure proper underwriting standards are met.
We recognize how stressful situations like this can be and are continuously working to improve our processes and communication to provide a more consistent experience.
We appreciate your feedback and wish you all the best moving forward.
Sincerely,
Max Insurance
Nathan was my adjuster and he did…
Nathan was my adjuster and he did pretty good I’ll recommend him any time.
26 February 2026
Reply from Max Insurance
Hi Ogeh,
We are happy to hear that Nathan was able to help you out with your claim. Thank you for your praise - we appreciate it so much!
Sincerely,
Max Insurance
Listened well to our questions
Listened well to our questions. Clearly told us what the next steps were. Followed up with us.
25 February 2026
Reply from Max Insurance
Hi David & Cynthia,
Pleased to hear it. We strive to ensure our claims process is straightforward from start to finish. Thank you for leaving us such a kind review!
Sincerely,
Max Insurance
“Outstanding service
“Outstanding service! Max Insurance has been absolutely amazing throughout my case. Alex was incredibly professional, supportive, and truly cared about helping me every step of the way. His dedication and professionalism made a huge difference. Highly recommended. Five stars!”
23 February 2026
Reply from Max Insurance
Hi Habib,
Amazing to hear! We are glad Alex was able to provide you with the support you needed to close out your claim in a satisfactory manner. Thank you for the 5 stars!
Sincerely,
Max Insurance
I have a big problem with My Tenant…
I have a big problem with My Tenant because they don’t have a insurance and when I found the some problems, the max insurance really helped me to find result about my problem and the Max insurance was so pension so kind and very knowledgable and also they are very responsible about the Insurance
23 February 2026
Reply from Max Insurance
Hi Zohreh,
We're so glad to hear that you were able to find a solution with our team at Max Insurance. We take great care in ensuring our clients fully understand their circumstances. Thank you for leaving a review.
Sincerely,
Max Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.