I had a flood at my home and what followed was a very long and difficult eight-month restoration and rebuild process. It wasn’t easy, but I can honestly say the team at Max Insurance made a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently submitted two missing items related to hail damage from over a year ago. I just sent photos—no questions, no arguments. Everything was handled quickly and efficiently. In recent years, I h... See more
Company replied
the first few days that we submitted the claim was not good but afterwards our insurance adjuster Nathan was super helpful and nice. although at beginning was confused if we are covered or not which c... See more
Company replied
Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process. I highly appreciate Mr. Wesley for handling the case in a... See more
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Company details
About Max Insurance
Written by the company
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Contact info
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4.5
Excellent
692 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
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Honestly I have good experience with…
Honestly I have good experience with Ron from checking to the finishing thank you
24 November 2025
Reply from Max Insurance
Hi Nahom & Denayit,
We're pleased to hear that you had such a solid claim experience. We'll make sure to let our team members know of your praise, thank you!
Sincerely,
Max Insurance
Quick claim
This is the first claim I have ever filed. It was dealt with quickly and efficiently. It was easy to provide the information to the adjuster and I received the insurance payout much faster than expected. I was very happy with the service and communication.
14 November 2025
Reply from Max Insurance
Hi Kathryn,
Although having a claim (whether it's your first or not) is never a fun experience, we're glad we could be there to support you. Happy to be of service! Thank you for leaving us such a kind review.
Sincerely,
Max Insurance
Best experience that I never wanted to have. 2 thumbs
Insurance claims are never something people enjoy. That being said, my experience was the best you could get in the circumstances. Professional and attentive and straight forward.
20 November 2025
Reply from Max Insurance
Hi James,
No one ever had a pleasant insurance claim! We're glad we could be of help during your stressful experience, and that we could get things sorted for you promptly. Thank you for the review!
Sincerely,
Max Insurance
Response time was low and overall…
Response time was low and overall experience was seamless
20 November 2025
Reply from Max Insurance
Hi Rahul & Mrinalini,
So glad to hear it! Ensuring our clients' claims are dealt with quickly and with minimal interruptions is always our top priority. Thank you for the 5-star review!
Sincerely,
Max Insurance
After a few hiccups
After a few hiccups, I was assigned another person to work through my claim. She was quick to respond and assist me with all my questions.
10 November 2025
Reply from Max Insurance
Hi Sarah,
We're glad your claim was able to be dealt with, although we apologize for any interruptions you may have experienced. We're always striving to enhance our customers' experiences, so we'll make sure to take your feedback to heart!
Sincerely,
Max Insurance
Honest, Professional, and Fast Service
I recently submitted two missing items related to hail damage from over a year ago. I just sent photos—no questions, no arguments. Everything was handled quickly and efficiently. In recent years, I have never met an insurance company with such an honest attitude. My adjuster, Marcy H., is a very professional and honorable lady. Truly impressed with Max Insurance!
17 November 2025
Reply from Max Insurance
Hi Jeffrey,
We're so glad you had such a quick, painless claim experience with Max Insurance! Thank you for taking the time to leave a review - we'll make sure Marcy hears of your kind words!
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Fami,
Happy that we've been able to consistently help you out! Claims are never easy, but we're glad we can be there for yours. Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Their service is fast and they are easy…
Their service is fast and they are easy to talk to.
14 November 2025
Reply from Max Insurance
Hi Joel & Mildred,
We're glad to hear that you were satisfied with your claim service! Happy we could be there to support you. Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
My agent was very easy and…
My agent was very easy and understanding to work with I highly recommend
13 November 2025
Reply from Max Insurance
Hi Andrew,
We are very pleased to hear that your claim experience with your assigned adjuster was so pleasant! Our team strives to ensure every step of the process is straightforward. Thank you for leaving a review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Evan,
We're happy to hear you were satisfied with our service during your claim! Glad we could make your day a little better. Thank you for leaving us a 5-star review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Yinqiu,
We're glad you had a good claim experience with Max! Thank you for leaving such a kind review.
Sincerely,
Max Insurance
Responsive and in tune with our needs.
Responsive and in tune with our needs during a trying time, they did their utmost to keep us informed and provide the best service possible
12 November 2025
Reply from Max Insurance
Hi Chris,
We're sorry to hear about your stressful experience, but glad that we could provide the best service possible during. Claims are never easy! Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Rosanna,
We appreciate the 5-star review! We always strive for transparency with our policies, so we're glad you could experience just that. Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Ramin,
Thank you for the 5-star review! We appreciate that you found our service satisfactory, and glad we could be of help!
Sincerely,
Max Insurance
overall experience was good need some more clarification n follow up for beginning of process
the first few days that we submitted the claim was not good but afterwards our insurance adjuster Nathan was super helpful and nice. although at beginning was confused if we are covered or not which caused that I spent some from pocket. specially when restorative person wanted to bring some DU n insurance said it is not covered, we thought we don’t have coverage. little was confused.
7 November 2025
Reply from Max Insurance
Hi Pardis and Mehrdad,
Thank you for taking the time to leave us a review! We're sorry to hear you found the initial period so lengthy, but we're glad that Nathan was able to help clear things up for you. We strive to ensure our adjustors are always able to help make things as clear as possible.
Sincerely,
Max Insurance
Hail Damage…
Processing time for me was a bit slow but overall repairs were done pretty quick. Estimation and sourcing a contractor was not very long after claim was filed..
30 October 2025
Reply from Max Insurance
Hi Jouvel & Rocio,
Thank you for leaving a 5-star review! We're sorry you experienced an initial delay, but we're glad that the follow-through was quick. We appreciate you sharing your experience with us.
Sincerely,
Max Insurance
Adjuster very helpful and professional
Our Adjuster Nathan has been very helpful and acts professionally. Always get back to us promptly.
6 November 2025
Reply from Max Insurance
Hi Jing Shang,
We're glad to hear that Nathan could help your claim be dealt with so promptly! We love to hear how our team members are being received. Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
Prompt, professional service.
Matthew D was prompt, professional and thorough when responding to my claim. The process was fully explained to me along the way and Matthew reached out to me with updates when required. An unpleasant experience was made much easier with Matthew's help
6 November 2025
Reply from Max Insurance
Hi there,
We love this kind of feedback! We'll make sure to let Matthew know that his support was so helpful during your claim. Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
Aduster was fair
Aduster was fair, professional and his team accountable for the claim decision was compassionate. Follow through took time but their execution was efficient.
5 November 2025
Reply from Max Insurance
Hi Julie,
Thank you for your positive feedback - it means a lot to us knowing we can make this kind of difference with our customers' claims. We're always improving our processes, so we'll take your feedback to heart!
Sincerely,
Max Insurance
Not happy all around
Not happy all around. Firstly cannot communicate with them, not even via email. Has to be all done through your broker. My biggest issue is all my payments were on time. Once due to a glitch the payment missed, as soon as I was notified I corrected it. Paid the rest of the year that was left. They then cancelled my policy unless I paid the year in full and even said due to non payment. The worst company I have ever used in my thirty years. Do not use!
24 October 2025
Unprompted review
Reply from Max Insurance
Hello,
We're sorry to hear about your experience. We take customer concerns seriously. We'd like to better understand your situation and work toward a resolution.
Please reach out to our dedicated Complaints Team at complaints@maxinsurance.ca so we can assist you directly.
Sincerely,
Max Insurance
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